JohanA

Unable to connect to the internet

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Hi!

 

I have recently have problems with connecting to the internet unless I pause the protection in Emsisoft Internet Security.

If I don't pause it, I can't do anything on the internet, right now it's pauses to access this forum.

I havent been able to update either, it just tells me "Could not connect to the update server. Please check your internet connection and proxy settings". I do not use any proxy and if I pause the protection so that I can access the internet, it dosent even try as far as I can see.

I tried resetting back to factory settings but that did not solve it.

 

 

Version: 11.0.0.5911

Windows 7 Ultimate, 64-bit, Service Pack 1

I do not have any other security software, I have Sandboxie and VirtualBox

 

Regards

Johan A

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Hello,

 

probably the reason is a glitch between EIS and VBox.

 

Lets get a log from FRST, and see if it shows the cause of the issue. Please download Farbar Recovery Scan Tool (FRST) from one of the following links, and save it to your Desktop (please note that some web browsers will automatically save all downloads in your Downloads folder, so in those cases please move the download to your desktop):

For 32-bit (x86) editions of Windows:

For 64-bit (x64) editions of Windows:

Note: You need to run the version compatible with your computer. If you are not sure which version applies to your computer, then download both of them and try to run them. Only one of them will run on your computer, and that will be the right version.

  • Run the FRST download that works on your computer (for Windows Vista, Windows 7, and Windows 8 please right-click on the file and select Run as administrator).
  • When the tool opens click Yes for the disclaimer in order to continue using FRST.
  • Press the Scan button.
  • When the scan is done, it will save a log as a Text Document named FRST in the same place the tool was run from (if you had saved FRST on your desktop, then the FRST log will be saved there).
  • Please attach the FRST log file to a reply using the More Reply Options button to the lower-right of where you type in your reply to access the attachment controls.
  • The first time the FRST tool is run it saves another log (a Text Document named Addition - also located in the same place as the FRST tool was run from). Please also attach that log file along with the FRST log file to your reply.

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Hello,

 

thank you for the logs. They looks fine so far.

 

Please uninstall Emsisoft Internet Security, allow it to restart your computer, and then follow the instructions below:

1. Hold down the Windows key on your keyboard (the one with the Windows logo on it, usually between the Ctrl and Alt keys) and tap the 'R' key to open the Run dialog.
2. Type "%TEMP%" into the field, and click the 'OK' button.
3. A window should open showing you your TEMP files.
4. Look for a folder named 'a2temp', and if you find it then delete it.
5. Restart your computer.


After that you can download and reinstall Emsisoft Internet Security from the following link:
http://dl.emsisoft.com/EmsisoftInternetSecuritySetup.exe

Now Emsisoft Internet Security starts without problems and the updates are working as expected?

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Now, after ALOT of messing around with Windows Update I managed to install EIS. Was not EIS fault it took time, windows update decided to be troublesome and not want to check for a update, it was searching and searching for a while.

After a while I just tried to install EIS again and then it worked.

 

Anyhow, after all that, I now have EIS installed, and updated. And without pausing the protection, I can access the internet.

For the moment it works again.

 

Anyhow, maybe you could add in the last instructions if you have it as a template that it could be good to save the License key.

 

Thanks alot for the help Christian.

 

Regards

Johan A 

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