asdNzi12 0 Report post Posted November 18, 2015 Hi, this is my first time posting something here and English is not my native so sorry for my mistakes. Yesterday when i tried to update my Emsisoft Anti-Malware i get notification "Could not connect to the update server. Please check your internet connection and proxy settings.", after that notification i checked and my internet is working properly (I don't use proxy), but i tried updating several times today and its still not working. Im using Emsisoft Anti-Malware 10.0.0.5735 and BitDefender Total Security 2015 on Windows 8.1 64Bit. Quote Share this post Link to post Share on other sites
GT500 835 Report post Posted November 19, 2015 BitDefender's firewall is more than likely blocking Emsisoft Anti-Malware's attempt to connect to our update servers. The second set of instructions at this link should explain how to create a firewall exception in BitDefender's software. You'll need to add a rule for the following executable: C:\Program Files (x86)\Emsisoft Internet Security\a2service.exe Quote Share this post Link to post Share on other sites
asdNzi12 0 Report post Posted November 19, 2015 Emsisoft exception was already in BitDefender firewall, but even after turning BitDefender and Windows firewall off still get the notification "Could not connect to the update server. Please check your internet connection and proxy settings." Is there any way to download update manually and then copy/paste it? Quote Share this post Link to post Share on other sites
Christian Peters 99 Report post Posted November 20, 2015 Hello, Please open our software and go to Settings subsection Privacy. Disable the option Use SSL encryption for all server communication. Now you are able to get online updates in our software? 1 Quote Share this post Link to post Share on other sites
asdNzi12 0 Report post Posted November 20, 2015 Yes its working now, ThankYou oh and i what's this SSL encryption and should i left this off or turn on later? Quote Share this post Link to post Share on other sites
GT500 835 Report post Posted November 21, 2015 SSL (actually TLS, in the vast majority of cases) is a type of encryption for HTTP connections (the communications protocol used to load web pages and also frequently used to download files over the Internet). Basically it keeps the data exchanged between Emsisoft Anti-Malware and our servers secure, that way anyone snooping (whether it be some government agency recording all data transmitted over the Internet or some criminals recording data passing over infected networking hardware as it moves along to route to our servers) won't be able to make any sense out of the data. 1 Quote Share this post Link to post Share on other sites
asdNzi12 0 Report post Posted November 21, 2015 OK Thanks again for all support Quote Share this post Link to post Share on other sites
Christian Peters 99 Report post Posted November 23, 2015 Hello, you are welcome. If you have any more questions or problems, just let us know. Quote Share this post Link to post Share on other sites
