infection assist request

jeaniedeeb · November 18, 2015

I attempted to down load a sewing machine manual, Then cancelled before it finished, or so I thought, as it asked to make changes, and found adware and other odd behaviour. I scanned with Malwarebytes, and found a good number of trojans and pups, and deleted, using revo uninstall pro to uninstall some things in which they were hiding, like vlc player, flash, and I deleted firefox, and then downloaded new ones.

There was still odd behaviour on occasion and I downloaded emisoft antimalware and ran scans and quaratined what was suggested. There was still odd behaviour and I noticed the are 4 items that refused to quarantine. I was tempted to delete but have not as yet as the scan said no threats. I found this site and read through, and have included the requested files, and included the malwarebytes scan text.

Thank you in advance.

FRST.txt

Addition.txt

scan_151117-223208.txt

malwarebytes scan.txt

jeaniedeeb · November 18, 2015

Not sure of relevancy, but I forgot to add, that when trying to download and run FRST, windows popped up message that it was wrong version, and the terms of use was unreadable. This happened with both versions. I deleted them and started over with the original 64 bit choice and ignored windows and ran it anyway.

Kevin Zoll · November 18, 2015

Do the following:

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

SearchScopes: HKU\S-1-5-21-4140903954-1007353770-1612903225-1002 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
SearchScopes: HKU\S-1-5-21-4140903954-1007353770-1612903225-1002 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
BHO-x32: No Name -> {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} -> No File
C:\Users\debe\AppData\Local\Temp\nsk284F.tmp
C:\Users\debe\Downloads\Bernina+Matic+801+Instruc_10924_i83557985_il345.exe
Reg: reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CURRENTCONTROLSET\SERVICES\GINOQUCI" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\SU" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-4140903954-1007353770-1612903225-1002\SOFTWARE\CLASSES\CLSID\{9C4EFBD5-1ADF-41E6-BE26-AF44326E30E4}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{9C4EFBD5-1ADF-41E6-BE26-AF44326E30E4}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\SYSTWEAK" /f
CustomCLSID: HKU\S-1-5-21-4140903954-1007353770-1612903225-1002_Classes\CLSID\{1423F872-3F7F-4E57-B621-8B1A9D49B448}\InprocServer32 -> C:\Users\debe\AppData\Local\Google\Update\1.3.27.5\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-4140903954-1007353770-1612903225-1002_Classes\CLSID\{5C8C2A98-6133-4EBA-BBCC-34D9EA01FC2E}\InprocServer32 -> C:\Users\debe\AppData\Local\Google\Update\1.3.28.1\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-4140903954-1007353770-1612903225-1002_Classes\CLSID\{78550997-5DEF-4A8A-BAF9-D5774E87AC98}\InprocServer32 -> C:\Users\debe\AppData\Local\Google\Update\1.3.28.13\psuser_64.dll => No File
Task: {3C0B4767-E83F-47A2-9D99-192714DF20D2} - \MixVideoPlayer Update -> No File <==== ATTENTION
Task: {9BFD1BE8-9EFA-43F0-80A7-599DB39093A9} - \ASP -> No File <==== ATTENTION

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

jeaniedeeb · November 18, 2015

Thank you.

Here it is. It took a while. First few tries the FRST64 flashed, and quit, and then firefox quit.

Fixlog.txt

Kevin Zoll · November 19, 2015

I would like to run a couple of tools that target Adware and Junkware in general.

Download AdwCleaner and save it on your desktop.

Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
Double click on adwcleaner.exe to run the tool.
Click on the Scan button.
After the scan has finished, click on the Clean button.
Confirm each time with OK.
You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.

Download Junkware Removal Tool and save it on your desktop.

Run the tool by double-clicking it.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log is saved to your desktop and will automatically open.
Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

jeaniedeeb · November 20, 2015

As requested:

AdwCleanerC1.txt

JRT.txt

Kevin Zoll · November 20, 2015

Let's take a fresh look.

Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply.

Be sure to let me know how things are running?

jeaniedeeb · November 20, 2015

Ok.

Reports are here.

I haven't noticed any suspicious actions or functions. System seems quiet excepting the Avast pop ups, often with 3-4 warning messages stating that the file system shield has blocked threats. This is much more often and in a pattern than previously. I am wondering if it is the updates for the other malwarebytes or emi programs, as usually a message stating updates complete is followed by the warnings.

I am hoping it is clean. Thank you for this site and for your time in particular.

I wish I understood how to read these files and code.

FRST.txt

scan_151120-134955.txt

jeaniedeeb · November 21, 2015

A few hours later, I notice that the avast warnings have read as things like, "win32:Malware-gen" or something about a trojan trying to get in.

I am trying to find how I can look at what has been blocked and stuck in the chest.

I also noticed a small flash in firefox. Previously, there had a been quite a bit of that kind of activity. Otherwise, as before, things are quiet

jeaniedeeb · November 21, 2015

As time goes on, I am seeing suspicious behaviour, flashing, long hang times. Along with the warning, that a a suspect was blocked, like above, is one that reads, "win32:Trojan-gen".

Kevin Zoll · November 23, 2015

Nothing in your logs that would explain the behavior you are seeing.

Changing tools.

Download RogueKiller from one of the following links and save it to your desktop:

Link 1
Link 2
- Close all programs and disconnect any USB or external drives before running the tool.
- Double-click RogueKiller.exe to run the tool (Vista or 7 users: Right-click and select Run As Administrator).
- Once the Prescan has finished, click Scan.
- Once the Status box shows "Scan Finished", just close the program. <--Don't fix anything!
- Attach the RogueKiller report to your next reply.
  - The log can also be found on your desktop labeled (RKreport[X]_S_xxdatexx_xtimex)
  - The highest number of [X], is the most recent Scan

jeaniedeeb · November 24, 2015

Have done as last requested. No report shows on desktop. Nothing appeared in the scan window results, though a page of rk website detailing information about POMs opened.

The only log I can find after doing a search is a Json file in the application's logs. I assumed this is not what was wanted.

Is it possible that the flash, more like a quick stutter, and the repeated pattern of avast notifications is just the result of the avast blocking and sending to chest of trojans attempting to gain access?

There have been no random ads or programs opening...

Kevin Zoll · November 24, 2015

Run RogueKiller again. If it does not produce a log this time, then we will try something different.

jeaniedeeb · November 25, 2015

Again, no log to be seen, and an opening to the adlice software info page about POMs.

I am attaching a screen shot though I think you may not need it.

Firefox is acting unusual. The flashing happens when using firefox. It freezes up often, for 30 seconds or more, before sometimes quitting, but more often just going on.

jeaniedeeb · November 25, 2015

I don't know why I keep writing POM when I meant PUM.

Kevin Zoll · November 25, 2015

Download avz4.zip from here

Unzip it to your desktop to a folder named avz4
Double click on AVZ.exe to run it.
Run an update by clicking the Auto Update button on the Right of the Log window:
Click Start to begin the update
Note: If you receive an error message, chose a different source, then click Start again
After the update, from the "File" menu, choose "Standard Scripts"
Put a check next to item 2: Advanced System Analysis
Click Execute selected scripts
At the next prompt, click the OK button
Let the scan run and click "OK" when the completion prompt pops up
Now Close out of the Standard Scripts window, and exit AVZ
Navigate to the avz4 folder and locate the folder LOG
Inside the LOG folder you will find virusinfo_syscheck.htm, virusinfo_syscheck.htm and virusinfo_syscheck.zip
Attach the Compressed file, virusinfo_syscheck.zip, to your next reply.

jeaniedeeb · November 26, 2015

As requested:

virusinfo_syscheck.zip

Kevin Zoll · November 27, 2015

I'm not seeing any malware in the logs. However, I do see AVZ could not get file information several times.

Let's try resetting some areas of Windows to there defaults.

Download Windows Repair by Tweaking.com to your desktop. Use the direct download link for the Portable version of Windows Repair by Tweaking.com

This tool will need to be run in Safe Mode.

Double-click tweaking.com_windows_repair_aio.zip and extract the Tweaking.com - Windows Repair folder to your desktop.
Now open this folder and double-click Repair_Windows.exe.
Click the Repairs tab on the far right.
Click the Start button (bottom right)
Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.
Click Unselect All
Put a checkmark in the following items:
- Reset Registry Permissions
- Reset File Permissions
- Register System Files
- Repair WMI
- Remove Policies Set By Infections
- Repair Volume Shadow Copy Service
- Repair Windows Sidebar/Gadgets
- Restore Important Windows Services
- Set Windows Services To Default Startup
Note: Leave everything else unchecked
Put a checkmark in Restart System When Finished
Now click the Start button (bottom right)

This may take some time to finish.

After the system has restarted run AVZ again, and get a new log from it.

jeaniedeeb · November 29, 2015

Ok. New check after last instruction set.

and log file attached.

virusinfo_syscheck.zip

Kevin Zoll · November 30, 2015

Something is preventing AVZ from reading the file information of several Windows files.

Since, you are running the free version of Avast Antivirus, uninstall it, restart the computer.

Still having problems?

jeaniedeeb · December 1, 2015

As I uninstalled, a window popped up telling me that the emisoft and the avast are not compatible. I closed out and finished uninstalling using the revo pro uninstaller.

I then ran the emisoft malware scanner. It found a threat and I quarantined it.

I added the log in the case it has any value. I haven't noticed as yet, problems or not. I will give more time and then send an update.

scan_151130-174512.txt

jeaniedeeb · December 1, 2015

Around 7 hours later, I feel there is improvement, yet am very skeptical. I haven't seen as many problems with firefox hanging/quitting, though I feel certain I saw a flash as though something wanted to open or change. I write that un-surely because at this point, I am weary.

I am sure things were running better that they had been; youtube video, netflix, nut having to reload, which was prevalent previous to uninstalling avast.

Kevin Zoll · December 1, 2015

Run AdwCelaner and JRT again and let them remove what they find.

jeaniedeeb · December 2, 2015

Ran both. I am adding the reports.

If it isn't too much trouble, could you explain, a bit, the processes completed?

Things seem ok. I am just wondering if I am now having a separate problem with firefox. It is recommend to use chrome. I have not liked using chrome and deleted it. I have also been waiting to clean out problems before I upgrade to windows 10. Friends are insisting I switch to linux, but that will pose different problems for me.

The worst thing about all of this, is that I wasn't even attempting to download anything cool. Sewing machine manuals for the school...why would someone want to infect someone so uncool, they download sewing machine manuals?

AdwCleanerC4.txt

JRT.txt

jeaniedeeb · December 2, 2015

Okay, 5-ish hours later and I am still definitely seeing flashes of things that look like they are trying to open but do not. It is happening so much less that it seems to take several hours before I notice it.

Kevin Zoll · December 2, 2015

Many of the removal tools I am having you use target the same stuff, but use different detection and removal methods. What one fails to detect or remove the other tool general takes care of.

Your logs for the most part look good. However, you are still experiencing problems. So, something is still amiss with the system.

Let's take a fresh look.

Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply.

jeaniedeeb · December 3, 2015

New scans attached.

Is it possible that there is an incompatibility of firefox, the Emisoft, and the malwarebytes applications?

It is definitely not the firefox to which I am accustomed.

FRST02.txt

scan_151203-003529.txt

Kevin Zoll · December 3, 2015

Could be a conflict between Emsisoft and Malwarebytes. You need to add exclusions to both programs for each other.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  No File
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\.DEFAULT\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\S-1-5-21-4140903954-1007353770-1612903225-1002\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
2014-07-06 08:16 - 2014-07-06 08:17 - 6227125 _____ () C:\Program Files\Pencil2D-dev-0.5.4b-win.zip
2015-12-02 00:45 - 2015-12-02 00:46 - 0000074 _____ () C:\Users\debe\AppData\Roaming\sp_data.sys
2015-11-18 16:08 - 2015-11-18 16:08 - 0004696 _____ () C:\Users\debe\AppData\Local\recently-used.xbel
2014-04-08 22:33 - 2014-04-08 22:33 - 0000000 ____H () C:\ProgramData\DP45977C.lfl
2013-12-12 19:04 - 2012-09-07 03:40 - 0000256 _____ () C:\ProgramData\SetStretch.cmd
2013-12-12 19:04 - 2009-07-22 02:04 - 0024576 _____ () C:\ProgramData\SetStretch.exe
2013-12-12 19:04 - 2012-09-07 03:37 - 0000103 _____ () C:\ProgramData\SetStretch.VBS
C:\Users\debe\AppData\Local\Temp\COMAP.EXE
C:\Users\debe\AppData\Local\Temp\dllnt_dump.dll
C:\Users\debe\AppData\Local\Temp\HitmanPro.exe
C:\Users\debe\AppData\Local\Temp\Itibiti_Knctr_C.exe
C:\Users\debe\AppData\Local\Temp\JZIP.exe
C:\Users\debe\AppData\Local\Temp\Opera_NI_stable.exe
C:\Users\debe\AppData\Local\Temp\sqlite3.dll
C:\Users\debe\AppData\Local\Temp\Uninstall.exe

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

jeaniedeeb · December 3, 2015

Ok, here is next requested result.

Fixlog.txt

Kevin Zoll · December 4, 2015

Let's take a fresh look.

Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply.

Be sure to let me know how things are running?

jeaniedeeb · December 5, 2015

scan results here.

Should I hold off on updating to windows 10?

scan_151205-011322.txt

FRST03.txt

Kevin Zoll · December 7, 2015

Your logs look fine. It should be OK to upgrade to Windows 10. If you encounter problems during the upgrade you should be able to rollback the upgrade to Windows 8.1 without any issues.

jeaniedeeb · December 8, 2015

Cool. I uninstalled firefox again, and re-installed. I have troubleshot the firefox according to their dirstions. I still see enormous lag and firefox not responding notices... Maybe this will clear up with win 10. I also read somewhere that the updated firefox doesn't work compatibly with adblock, so I removed that, and am monitoring.

Thanks very much, for assist.

Kevin Zoll · December 8, 2015

Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from here and save it to your desktop.

Ensure Remove disinfection tools is checked.Also place a checkmark next to:Create registry backupPurge system restoreClick the Run button.When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad.

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

UnZip CCleaner Portable to a folder on your Desktop named CCleaner

Run CCleaner

Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore .

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Install and run the , this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web , email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

jeaniedeeb · December 9, 2015

Per Delfix: DO you mean the one from bleeping computer, http://www.bleepingcomputer.com/download/delfix/ ?

The link in the last reply did not work.

Kevin Zoll · December 9, 2015

Per Delfix: DO you mean the one from bleeping computer, http://www.bleepingcomputer.com/download/delfix/ ?

The link in the last reply did not work.

YEs, that is the one you need.

jeaniedeeb · December 10, 2015

After running secunia, it suggests updating one program; Node.js 0.x.

I clicked to update and it took me to this page: https://nodejs.org/en/blog/release/v0.10.40/ I do not know what to do from there; if I should choose between one of these;

Windows x64 Installer: https://nodejs.org/dist/v0.10.40/x64/node-v0.10.40-x64.msi

Windows x64 Files: https://nodejs.org/dist/v0.10.40/x64/, or if I should choose, Source Code: https://nodejs.org/dist/v0.10.40/node-v0.10.40.tar.gz.

Sorry about the trouble.

Kevin Zoll · December 10, 2015

Node.js does not appear to by installed as a standalone package. It is most likely included as part of another piece of software. just ignore that Secunia alert.

jeaniedeeb · December 11, 2015

ok. Cool...

Thanks.

Kevin Zoll · December 11, 2015

Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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