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Help, my PC is infected!


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Hello,

Do the following:

Download AdwCleaner and save it on your desktop.

  • Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  • Double click on adwcleaner.exe to run the tool.
  • Click on the Scan button.
  • After the scan has finished, click on the Clean button.
  • Confirm each time with OK.
  • You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  • Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

    NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.

Download Junkware Removal Tool and save it on your desktop.
  • Run the tool by double-clicking it.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
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Changing tools.

Download RogueKiller from one of the following links and save it to your desktop:

  • Link 1
  • Link 2
    • Close all programs and disconnect any USB or external drives before running the tool.
    • Double-click RogueKiller.exe to run the tool (Vista or 7 users: Right-click and select Run As Administrator).
    • Once the Prescan has finished, click Scan.
    • Once the Status box shows "Scan Finished", just close the program. <--Don't fix anything!
    • Attach the RogueKiller report to your next reply.
      • The log can also be found on your desktop labeled (RKreport[X]_S_xxdatexx_xtimex)
      • The highest number of [X], is the most recent Scan
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Close all programs and disconnect any USB or external drives before running the tool.

  • Double-click RogueKiller.exe to run the tool again (Vista or 7 users: Right-click and select Run As Administrator).
  • Once the Prescan has finished, click Scan.
  • Once the Status box shows "Scan Finished".
    • Click the Registry Tab and select the following items:
      [PUP] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\bsdriver -> Found

      [Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ginoquci (C:\Users\leona\AppData\Local\Temp\nse8E94.tmp) -> Found

      [PUP] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\bsdriver -> Found

      [Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\ginoquci (C:\Users\leona\AppData\Local\Temp\nse8E94.tmp) -> Found

    • Click the Files Tab and select the following items:
      [PUP][File] C:\Windows\System32\drivers\bsdriver.sys -> Found
    • Click the Delete button.
  • Attach the RogueKiller report to your next reply.
    • The log can also be found on your desktop labeled (RKreport[X]_D_xxdatexx_xtimex)
    • The highest number of [X], is the most recent Delete
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Hello,

system has been running stable.

I had a couple of programs try to download, JunoTV and NowUSeeIt Player.

It happened when I opened RogueKiller, it gave message that version was outdated, I clicked on yes for do you want to update on the website. 

Don't know if it redirected or I clicked on the wrong download button....?

 

here are the EEK and FRST logs.  I was not able to run the FRST before.  It ran this time.

 

Thanks,

B

 

Addition.txt

FRST.txt

scan_151123-164732.txt

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Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

HKLM\...\Policies\Explorer: [NoControlPanel] 0
HKLM\...\Policies\Explorer: [NoFolderOptions] 0
GroupPolicy: Restriction - Chrome <======= ATTENTION
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
SearchScopes: HKLM -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://searchinterneat-a.akamaihd.net/s?eq=U0EeE1xZE1oZB1ZEfVxdAAwXRFERbQpbVVxcFQxBJRRZVVhADFNAcV1bBAhIRQQVJh9aFQQTSEcFME0FCFwEURNNfWpdAEsSSXhMMlxzD1YG&q={searchTerms}
SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://searchinterneat-a.akamaihd.net/s?eq=U0EeE1xZE1oZB1ZEfVxdAAwXRFERbQpbVVxcFQxBJRRZVVhADFNAcV1bBAhIRQQVJh9aFQQTSEcFME0FCFwEURNNfWpdAEsSSXhMMlxzD1YG&q={searchTerms}
SearchScopes: HKU\S-1-5-21-1617977720-1267635480-275653486-1002 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
S4 Dondox; "C:\Program Files\Dondox\Dondox.exe" /s iid=7092708 did=Missing sid= ref= id=7365876eb4b7a5d7d5dad95e9ac57255cf624714d4d513f57ebb348f67866acf [X]
R1 bsdriver; C:\Windows\system32\drivers\bsdriver.sys [34720 2015-11-12] ()
2015-11-12 18:11 - 2015-11-13 00:06 - 00000000 ____D C:\Users\leona\AppData\Local\22646AD9-731C-4AD2-A9AF-7FC32B62CB59
2015-11-12 17:57 - 2015-11-12 17:57 - 00034720 _____ () C:\Windows\system32\Drivers\bsdriver.sys
2015-10-01 17:05 - 2015-10-01 17:05 - 0000000 ____H () C:\ProgramData\DP45977C.lfl
C:\Users\benjo\AppData\Local\Temp\dllnt_dump.dll
C:\Users\benjo\AppData\Local\Temp\sqlite3.dll
C:\Users\leona\AppData\Local\Temp\BingSvc.exe
C:\Users\leona\AppData\Local\Temp\BSvcProcessor.exe
C:\Users\leona\AppData\Local\Temp\McCSPInstall.dll
C:\Users\leona\AppData\Local\Temp\vcredist_x86.exe
C:\ProgramData\RogueKiller\Quarantine\B229F1BDDE1EE2B9.vir
C:\Windows\System32\Drivers\bsdriver.sys
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM" /v "DISABLETASKMGR" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM" /v "DISABLEREGISTRYTOOLS" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER" /v "NORUN" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER" /v "NOFOLDEROPTIONS" /f
Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Changing tools, bsdriver is still present.

Download avz4.zip from here

  • Unzip it to your desktop to a folder named avz4
  • Double click on AVZ.exe to run it.
  • Run an update by clicking the Auto Update button on the Right of the Log window: avz-update-button.png
  • Click Start to begin the update

    Note: If you receive an error message, chose a different source, then click Start again

  • After the update, from the "File" menu, choose "Standard Scripts"
  • Put a check next to item 2: Advanced System Analysis
  • Click Execute selected scripts
  • At the next prompt, click the OK button
  • Let the scan run and click "OK" when the completion prompt pops up
  • Now Close out of the Standard Scripts window, and exit AVZ
  • Navigate to the avz4 folder and locate the folder LOG
  • Inside the LOG folder you will find virusinfo_syscheck.htm, virusinfo_syscheck.htm and virusinfo_syscheck.zip
  • Attach the Compressed file, virusinfo_syscheck.zip, to your next reply.
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