Transferring license to new version.

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I have installed version 11.0 of EAM on my present machine. EAM tells me to select the license I want to use. There is only one and  it is greyed out. When I click on Next, a window pops up that says"Please select the preferred license". Won't allow me to select the preferred license. Instructions under Help tell me I can transfer license to a new computer but it is not allowing me to do that.Also, there is no "I have a license key".

Where do I go from here?  

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