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User was infected. Virus was active for about 3 hours before User realized there was a problem.

Bug was found and quarantined by Malwarebytes, identified as PJCux-a.exe (Ransom.TeslaCrypt).

Most of the files on local drive (C:) & shared network drive (Y:) are encrypted with a vvv extension.

Ran EMSISoft Decrypter, Encryption key was found. Program seemed to be working, but failed to decrypt anything.

Shadow copies on both the User's computer & the shared drive were deleted.

User's computer, all other computers in the office, shared drives & the Server are now clean, but the encrypted files remain.

EEK & FRST scan results are attached as well as screen shots of Decrypter results & ransom note.

 

scan_151205-204011.txt

FRST.txt

Addition.txt

post-41662-0-06506100-1449384317_thumb.jpg

post-41662-0-08560000-1449384641_thumb.jpg

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If our Decrypter failed to decrypt the files, then the files cannot be decrypted. What you can try is putting the decrypter and encryption key in the same folder as the encrypted files and then run the decyrpter.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

HKLM-x32\...\Run: [] => [X]
ShellIconOverlayIdentifiers: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} =>  No File
ShellIconOverlayIdentifiers: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} =>  No File
ShellIconOverlayIdentifiers: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} =>  No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} =>  No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} =>  No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} =>  No File
Startup: C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\how_recover+bmh.html [2015-12-02] ()
Startup: C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\how_recover+bmh.txt [2015-12-02] ()
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\how_recover+bmh.html [2015-12-02] ()
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\how_recover+bmh.txt [2015-12-02] ()
Startup: C:\Users\PattyM\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\how_recover+bmh.html [2015-12-02] ()
Startup: C:\Users\PattyM\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\how_recover+bmh.txt [2015-12-02] ()
Startup: C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\how_recover+bmh.html [2015-12-02] ()
Startup: C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\how_recover+bmh.txt [2015-12-02] ()
HKU\S-1-5-21-4252732504-3236105893-480351879-1158\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
SearchScopes: HKU\S-1-5-21-4252732504-3236105893-480351879-1158 -> DefaultScope {49606DC7-976D-4030-A74E-9FB5C842FA68} URL = 
SearchScopes: HKU\S-1-5-21-4252732504-3236105893-480351879-1158 -> {49606DC7-976D-4030-A74E-9FB5C842FA68} URL = 
SearchScopes: HKU\S-1-5-21-4252732504-3236105893-480351879-1158 -> {E40102BA-2651-44ED-84F5-96251F6DCF2B} URL = 
Toolbar: HKU\S-1-5-21-4252732504-3236105893-480351879-1158 -> No Name - {A924C17A-5E94-4E02-BED5-49720BA6F7FA} -  No File
2015-12-02 09:25 - 2015-12-02 09:25 - 00008076 _____ C:\Users\User\how_recover+bmh.html
2015-12-02 09:25 - 2015-12-02 09:25 - 00008076 _____ C:\Users\User\Downloads\how_recover+bmh.html
2015-12-02 09:25 - 2015-12-02 09:25 - 00008076 _____ C:\Users\User\Documents\how_recover+bmh.html
2015-12-02 09:25 - 2015-12-02 09:25 - 00008076 _____ C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\how_recover+bmh.html
2015-12-02 09:25 - 2015-12-02 09:25 - 00008076 _____ C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\how_recover+bmh.html
2015-12-02 09:25 - 2015-12-02 09:25 - 00008076 _____ C:\Users\User\AppData\Roaming\how_recover+bmh.html
2015-12-02 09:25 - 2015-12-02 09:25 - 00008076 _____ C:\Users\User\AppData\LocalLow\how_recover+bmh.html
2015-12-02 09:25 - 2015-12-02 09:25 - 00008076 _____ C:\Users\User\AppData\Local\how_recover+bmh.html
2015-12-02 09:25 - 2015-12-02 09:25 - 00008076 _____ C:\Users\User\AppData\how_recover+bmh.html
2015-12-02 09:25 - 2015-12-02 09:25 - 00008076 _____ C:\Users\Public\how_recover+bmh.html
2015-12-02 09:25 - 2015-12-02 09:25 - 00008076 _____ C:\Users\Public\Downloads\how_recover+bmh.html
2015-12-02 09:25 - 2015-12-02 09:25 - 00008076 _____ C:\Users\PattyM\how_recover+bmh.html
2015-12-02 09:25 - 2015-12-02 09:25 - 00008076 _____ C:\Users\PattyM\Downloads\how_recover+bmh.html
2015-12-02 09:25 - 2015-12-02 09:25 - 00008076 _____ C:\Users\PattyM\Documents\how_recover+bmh.html
2015-12-02 09:25 - 2015-12-02 09:25 - 00008076 _____ C:\Users\PattyM\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\how_recover+bmh.html
2015-12-02 09:25 - 2015-12-02 09:25 - 00008076 _____ C:\Users\PattyM\AppData\Roaming\Microsoft\Windows\Start Menu\how_recover+bmh.html
2015-12-02 09:25 - 2015-12-02 09:25 - 00008076 _____ C:\Users\PattyM\AppData\Roaming\how_recover+bmh.html
2015-12-02 09:25 - 2015-12-02 09:25 - 00008076 _____ C:\Users\PattyM\AppData\LocalLow\how_recover+bmh.html
2015-12-02 09:25 - 2015-12-02 09:25 - 00008076 _____ C:\Users\PattyM\AppData\how_recover+bmh.html
2015-12-02 09:25 - 2015-12-02 09:25 - 00002607 _____ C:\Users\User\how_recover+bmh.txt
2015-12-02 09:25 - 2015-12-02 09:25 - 00002607 _____ C:\Users\User\Downloads\how_recover+bmh.txt
2015-12-02 09:25 - 2015-12-02 09:25 - 00002607 _____ C:\Users\User\Documents\how_recover+bmh.txt
2015-12-02 09:25 - 2015-12-02 09:25 - 00002607 _____ C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\how_recover+bmh.txt
2015-12-02 09:25 - 2015-12-02 09:25 - 00002607 _____ C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\how_recover+bmh.txt
2015-12-02 09:25 - 2015-12-02 09:25 - 00002607 _____ C:\Users\User\AppData\Roaming\how_recover+bmh.txt
2015-12-02 09:25 - 2015-12-02 09:25 - 00002607 _____ C:\Users\User\AppData\LocalLow\how_recover+bmh.txt
2015-12-02 09:25 - 2015-12-02 09:25 - 00002607 _____ C:\Users\User\AppData\Local\how_recover+bmh.txt
2015-12-02 09:25 - 2015-12-02 09:25 - 00002607 _____ C:\Users\User\AppData\how_recover+bmh.txt
2015-12-02 09:25 - 2015-12-02 09:25 - 00002607 _____ C:\Users\Public\how_recover+bmh.txt
2015-12-02 09:25 - 2015-12-02 09:25 - 00002607 _____ C:\Users\Public\Downloads\how_recover+bmh.txt
2015-12-02 09:25 - 2015-12-02 09:25 - 00002607 _____ C:\Users\PattyM\how_recover+bmh.txt
2015-12-02 09:25 - 2015-12-02 09:25 - 00002607 _____ C:\Users\PattyM\Downloads\how_recover+bmh.txt
2015-12-02 09:25 - 2015-12-02 09:25 - 00002607 _____ C:\Users\PattyM\Documents\how_recover+bmh.txt
2015-12-02 09:25 - 2015-12-02 09:25 - 00002607 _____ C:\Users\PattyM\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\how_recover+bmh.txt
2015-12-02 09:25 - 2015-12-02 09:25 - 00002607 _____ C:\Users\PattyM\AppData\Roaming\Microsoft\Windows\Start Menu\how_recover+bmh.txt
2015-12-02 09:25 - 2015-12-02 09:25 - 00002607 _____ C:\Users\PattyM\AppData\Roaming\how_recover+bmh.txt
2015-12-02 09:25 - 2015-12-02 09:25 - 00002607 _____ C:\Users\PattyM\AppData\LocalLow\how_recover+bmh.txt
2015-12-02 09:25 - 2015-12-02 09:25 - 00002607 _____ C:\Users\PattyM\AppData\how_recover+bmh.txt
2015-12-02 09:19 - 2015-12-02 09:25 - 00008076 _____ C:\Users\PattyM\AppData\Local\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:25 - 00002607 _____ C:\Users\PattyM\AppData\Local\how_recover+bmh.txt
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\PattyM\AppData\Local\Apps\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\LogMeInRemoteUser\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\LogMeInRemoteUser\Downloads\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\LogMeInRemoteUser\Documents\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\LogMeInRemoteUser\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\LogMeInRemoteUser\AppData\Roaming\Microsoft\Windows\Start Menu\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\LogMeInRemoteUser\AppData\Roaming\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\LogMeInRemoteUser\AppData\LocalLow\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\LogMeInRemoteUser\AppData\Local\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\LogMeInRemoteUser\AppData\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\Default\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\Default\Downloads\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\Default\Documents\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\Default\AppData\Roaming\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\Default\AppData\Local\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\Default\AppData\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\Default User\Downloads\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\Default User\Documents\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\Default User\AppData\Roaming\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\Default User\AppData\Local\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00008076 _____ C:\Users\Default User\AppData\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:19 - 00002607 _____ C:\Users\PattyM\AppData\Local\Apps\how_recover+bmh.txt
2015-12-02 09:19 - 2015-12-02 09:19 - 00002607 _____ C:\Users\Default\how_recover+bmh.txt
2015-12-02 09:19 - 2015-12-02 09:19 - 00002607 _____ C:\Users\Default\Downloads\how_recover+bmh.txt
2015-12-02 09:19 - 2015-12-02 09:19 - 00002607 _____ C:\Users\Default\Documents\how_recover+bmh.txt
2015-12-02 09:19 - 2015-12-02 09:19 - 00002607 _____ C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\how_recover+bmh.txt
2015-12-02 09:19 - 2015-12-02 09:19 - 00002607 _____ C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\how_recover+bmh.txt
2015-12-02 09:19 - 2015-12-02 09:19 - 00002607 _____ C:\Users\Default\AppData\Roaming\how_recover+bmh.txt
2015-12-02 09:19 - 2015-12-02 09:19 - 00002607 _____ C:\Users\Default\AppData\Local\how_recover+bmh.txt
2015-12-02 09:19 - 2015-12-02 09:19 - 00002607 _____ C:\Users\Default\AppData\how_recover+bmh.txt
2015-12-02 09:19 - 2015-12-02 09:19 - 00002607 _____ C:\Users\Default User\Downloads\how_recover+bmh.txt
2015-12-02 09:19 - 2015-12-02 09:19 - 00002607 _____ C:\Users\Default User\Documents\how_recover+bmh.txt
2015-12-02 09:19 - 2015-12-02 09:19 - 00002607 _____ C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\how_recover+bmh.txt
2015-12-02 09:19 - 2015-12-02 09:19 - 00002607 _____ C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\how_recover+bmh.txt
2015-12-02 09:19 - 2015-12-02 09:19 - 00002607 _____ C:\Users\Default User\AppData\Roaming\how_recover+bmh.txt
2015-12-02 09:19 - 2015-12-02 09:19 - 00002607 _____ C:\Users\Default User\AppData\Local\how_recover+bmh.txt
2015-12-02 09:19 - 2015-12-02 09:19 - 00002607 _____ C:\Users\Default User\AppData\how_recover+bmh.txt
2015-12-02 09:18 - 2015-12-02 09:25 - 00008076 _____ C:\Users\Public\Documents\how_recover+bmh.html
2015-12-02 09:18 - 2015-12-02 09:25 - 00002607 _____ C:\Users\Public\Documents\how_recover+bmh.txt
2015-12-02 09:18 - 2015-12-02 09:19 - 00008076 _____ C:\ProgramData\Microsoft\Windows\Start Menu\how_recover+bmh.html
2015-12-02 09:18 - 2015-12-02 09:19 - 00008076 _____ C:\ProgramData\how_recover+bmh.html
2015-12-02 09:18 - 2015-12-02 09:19 - 00002607 _____ C:\ProgramData\Microsoft\Windows\Start Menu\how_recover+bmh.txt
2015-12-02 09:18 - 2015-12-02 09:19 - 00002607 _____ C:\ProgramData\how_recover+bmh.txt
2015-12-02 09:18 - 2015-12-02 09:18 - 00008076 _____ C:\Users\Administrator\how_recover+bmh.html
2015-12-02 09:18 - 2015-12-02 09:18 - 00008076 _____ C:\Users\Administrator\Downloads\how_recover+bmh.html
2015-12-02 09:18 - 2015-12-02 09:18 - 00008076 _____ C:\Users\Administrator\Documents\how_recover+bmh.html
2015-12-02 09:18 - 2015-12-02 09:18 - 00008076 _____ C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\how_recover+bmh.html
2015-12-02 09:18 - 2015-12-02 09:18 - 00008076 _____ C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Start Menu\how_recover+bmh.html
2015-12-02 09:18 - 2015-12-02 09:18 - 00008076 _____ C:\Users\Administrator\AppData\Roaming\how_recover+bmh.html
2015-12-02 09:18 - 2015-12-02 09:18 - 00008076 _____ C:\Users\Administrator\AppData\LocalLow\how_recover+bmh.html
2015-12-02 09:18 - 2015-12-02 09:18 - 00008076 _____ C:\Users\Administrator\AppData\how_recover+bmh.html
2015-12-02 09:18 - 2015-12-02 09:18 - 00008076 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\how_recover+bmh.html
2015-12-02 09:18 - 2015-12-02 09:18 - 00002607 _____ C:\Users\Administrator\how_recover+bmh.txt
2015-12-02 09:18 - 2015-12-02 09:18 - 00002607 _____ C:\Users\Administrator\Downloads\how_recover+bmh.txt
2015-12-02 09:18 - 2015-12-02 09:18 - 00002607 _____ C:\Users\Administrator\Documents\how_recover+bmh.txt
2015-12-02 09:18 - 2015-12-02 09:18 - 00002607 _____ C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\how_recover+bmh.txt
2015-12-02 09:18 - 2015-12-02 09:18 - 00002607 _____ C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Start Menu\how_recover+bmh.txt
2015-12-02 09:18 - 2015-12-02 09:18 - 00002607 _____ C:\Users\Administrator\AppData\Roaming\how_recover+bmh.txt
2015-12-02 09:18 - 2015-12-02 09:18 - 00002607 _____ C:\Users\Administrator\AppData\LocalLow\how_recover+bmh.txt
2015-12-02 09:18 - 2015-12-02 09:18 - 00002607 _____ C:\Users\Administrator\AppData\how_recover+bmh.txt
2015-12-02 09:18 - 2015-12-02 09:18 - 00002607 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\how_recover+bmh.txt
2015-12-02 09:16 - 2015-12-02 09:18 - 00008076 _____ C:\Users\Administrator\AppData\Local\how_recover+bmh.html
2015-12-02 09:16 - 2015-12-02 09:18 - 00002607 _____ C:\Users\Administrator\AppData\Local\how_recover+bmh.txt
2015-12-02 09:16 - 2015-12-02 09:16 - 00008076 _____ C:\Program Files\how_recover+bmh.html
2015-12-02 09:16 - 2015-12-02 09:16 - 00002607 _____ C:\Program Files\how_recover+bmh.txt
2015-12-02 09:15 - 2015-12-02 09:15 - 00008076 _____ C:\Program Files\Common Files\how_recover+bmh.html
2015-12-02 09:15 - 2015-12-02 09:15 - 00002607 _____ C:\Program Files\Common Files\how_recover+bmh.txt
2015-12-02 09:14 - 2015-12-02 09:25 - 00008076 _____ C:\Users\how_recover+bmh.html
2015-12-02 09:14 - 2015-12-02 09:25 - 00002607 _____ C:\Users\how_recover+bmh.txt
2015-12-02 09:14 - 2015-12-02 09:14 - 00000254 _____ C:\Users\PattyM\Documents\recover_file_dgnitpksb.txt
2015-12-02 09:25 - 2015-09-18 13:16 - 00000000 ____D C:\Users\PattyM\AppData\Roaming\deb27c1a-00e6-4263-94b2-8b78ea4d32ae
2015-12-02 09:18 - 2015-08-09 20:52 - 00000000 ____D C:\Users\Administrator\AppData\Roaming\deb27c1a-00e6-4263-94b2-8b78ea4d32ae
2015-12-02 09:16 - 2015-12-02 09:16 - 0008076 _____ () C:\Program Files\how_recover+bmh.html
2015-12-02 09:16 - 2015-12-02 09:16 - 0002607 _____ () C:\Program Files\how_recover+bmh.txt
2015-12-02 09:15 - 2015-12-02 09:15 - 0008076 _____ () C:\Program Files\Common Files\how_recover+bmh.html
2015-12-02 09:15 - 2015-12-02 09:15 - 0002607 _____ () C:\Program Files\Common Files\how_recover+bmh.txt
2015-12-02 09:25 - 2015-12-02 09:25 - 0008076 _____ () C:\Users\PattyM\AppData\Roaming\how_recover+bmh.html
2015-12-02 09:25 - 2015-12-02 09:25 - 0002607 _____ () C:\Users\PattyM\AppData\Roaming\how_recover+bmh.txt
2015-12-02 09:19 - 2015-12-02 09:25 - 0008076 _____ () C:\Users\PattyM\AppData\Local\how_recover+bmh.html
2015-12-02 09:19 - 2015-12-02 09:25 - 0002607 _____ () C:\Users\PattyM\AppData\Local\how_recover+bmh.txt
2015-12-02 09:18 - 2015-12-02 09:19 - 0008076 _____ () C:\ProgramData\how_recover+bmh.html
2015-12-02 09:18 - 2015-12-02 09:19 - 0002607 _____ () C:\ProgramData\how_recover+bmh.txt
C:\Users\Administrator\AppData\Local\Temp\AskSLib.dll
C:\Users\Administrator\AppData\Local\Temp\SetupHomeBusinessRetail.x86.en-US_HomeBusinessRetail_NYTXJ-K7J2P-MJ3J3-R2J42-J4Y22_act_1_.exe
AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:1149
AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:1316
AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:3888
AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:3930
AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:4028
Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Decrypter showed invalid key format.

The key.dat file I found was recovered (undelete) from the hard drive and didn't work.

Is there another file I should be looking for?  Recovery_key.txt is mentioned is some posts, searching for that file now.

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Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from here and save it to your desktop.

  • Ensure Remove disinfection tools is checked.
  • Also place a checkmark next to:
    • Create registry backup
    • Purge system restore
  • Click the Run button.
When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad.

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner
Run CCleaner
  • Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • Click "Options" and choose "Advanced"
  • Uncheck "Only delete files in Windows Temp folders older than 24 hours"
  • Then go back to "Cleaner" and click the "RunCleaner" button.
  • Exit CCleaner.
Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Install and run the Secunia Personal Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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