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EIS Invalid Pointer Operation


iWarren
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Hello, every 4 days or so i get this Invalid pointer operation error, it pops up behind everything so i don't notice the issue till i minimized everything, after i press ok i don't see anything else happen(no crashes or other errors) so its more just trying to fix a error.

emsisoft internet security 10.0.0.5735

windows 10 pro x64

only emsisoft is installed no other security applications

I received this error as well today, and im using 11.0.0.5984

 

I wasn't going to say anything, because I wasn't exactly operating under EIS factory defaults.

 

I could probably dig up a little debug information though, if you're interested... or wait until it happens again under more ideal circumstances.

 

(Using Win7 x64)

Edited by GT500
Added quote of post from original topic.
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Here are a few Log files, perhaps they can be of use,

 

If I had to take a guess, its something to do with the "Quarantine" process.

 

I went to Update today, and after updating I think it found something in one of

the Windows Temp folders.... then it asked for a program Restart to finish updating.

 

a couple weeks ago I had it find like 10 programs in the Temp folder, and then the

following day, said they were false positives.

 

C:\windows\Temp\tmp00000033\tmp00000f3d

 

I sifted through the file, and there was a few website links, but I didn't investigate thoroughly.

I submitted the file through Emsisoft - Quarantine

 

Also note, I'm not certain if this quarantined item was even related to this error specifically,

when I minimized my browser window, I found the "Invalid Pointer" window laying about, so I

am unsure of its exact arrival.

pointer.txt

a2start-pointer2.txt

a2start-pointer.txt

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not at this time, I havn't been at the computer recently.

 

I did have some unrelated issues though where Emsisoft couldn't recover

from an error. I would restart, and it would last about a minute, before it

would come up with an error, I was hoping it would just be resolved in an

update.  seems to be okay now.

 

I'm potentially battling a failing a hard drive, so I didn't want to complicate

the matter by reporting on the issues.

 

I looked through a2rules.ini and I found a reference to a file that is on

another Hard Drive but is disconnected. I was wondering if perhaps this

could not also be a cause for the pointer issue.

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I looked through a2rules.ini and I found a reference to a file that is on

another Hard Drive but is disconnected. I was wondering if perhaps this

could not also be a cause for the pointer issue.

That might be possible. If you have time and would like to test with the drive connected and disconnected to see if you can reproduce the issue one way or the other, then that might prove whether or not that is the issue.

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