gugarci Posted December 23, 2015 Report Share Posted December 23, 2015 I updated my PC this morning to the latest version of Firefox 43.0.2 & ever since I did that EAM is constantly flagging Firefox's update component during start-up & EAM 11.0.0.5984 is not remembering my decision to always allow that component. It keeps asking me same questions over & over again & it never remembers my decision to always allow. Every time I close Firefox & reopen it the EAM alerts begin again & they are coming mainly from the behavior blocker. This is starting to really get on my nerves. Is EAM broken or is this version of Firefox the issue? This is happening on my Windows 7 Pro x64 desktop. I have not tried running the latest version of Firefox yet on my laptop running Windows 10 Pro x64. Link to comment Share on other sites More sharing options...
gugarci Posted December 23, 2015 Author Report Share Posted December 23, 2015 Here's the behavior blocker's log. I just got 2 alerts while trying to post this log This is driving me insane!Also I've been using EAM for over 4 years with Firefox as my default browser & have never encountered an issue like this. Thanks. BB_151223-125614.txt Link to comment Share on other sites More sharing options...
gugarci Posted December 23, 2015 Author Report Share Posted December 23, 2015 Update my Windows 10 Pro x64 laptop is not having this issue with the newly released Firefox 43.0.2. This is only affecting my Windows 7 Pro x64 desktop. turning off the behavior blocker solves this issue. But I'm hoping for a reply/fix to the problemI don't want to use EAM long term with one of my components turned off. Link to comment Share on other sites More sharing options...
gugarci Posted December 24, 2015 Author Report Share Posted December 24, 2015 I've added 3 more attachment images to show the problem. On both images it's referring to a Mozilla process called updated. But the actual process is called updater. See the last screen shot from the Mozilla folder. Also I have firefox.exe & update.exe all allowed in my Emsisoft application rules. Again this is happening only on my Windows 7 Pro x64 SP1 desktop right after updating to the latest Firefox built today, 43.0.2. My Windows 10 Pro x64 is not having any issue with Firefox 43.0.2 Link to comment Share on other sites More sharing options...
Peter2150 Posted December 24, 2015 Report Share Posted December 24, 2015 Those alerts are strange, as they are from a folder mozila\updated\firefox.exe yet your last picture shows firefox in the correct location. Open the GUI click on protection and under application rules, search for firefox. If the rule is for the correct location, I'd make sure all allowed is for all3 columns If it's for the updated folder, I'd delete it. Then check your machine and see if that folder exists. I don't have one on my win 7 x64 pro system. If it does I'd see if I can figure out why. One other thing totally unrelated. I noticed in your folder listings you have c: local disk and d: local disk. If you ever had to restore an image that could be a disaster. I'd rename them so you have something like c: Primary d: Secondary. That way you can always identify the drives. Pete Link to comment Share on other sites More sharing options...
gugarci Posted December 24, 2015 Author Report Share Posted December 24, 2015 Under the Emsisoft application rules I have all allowed for firefox.exe & updater.exe. But there's nothing in that folder called updated. UPDATE: I hate to type this because I'm suspicious. But as of this morning the alerts have stopped. Maybe it was a funky definition file that was causing the alerts & Emsisoft fixed it. If it happens again I will continue to post to this thread. Thanks & Happy Holidays. Link to comment Share on other sites More sharing options...
GT500 Posted December 24, 2015 Report Share Posted December 24, 2015 If the issue happens again, then please let us know if our latest beta version fixes this issue. Here's how to install the beta: Open Emsisoft Anti-Malware. Click on Settings in the menu at the top. Click on Updates in the menu at the top. On the left, under Update Settings, click on the box to the right of Update feed and select Beta from the list. Click on the Update now button on the right side. 1 Link to comment Share on other sites More sharing options...
gugarci Posted December 24, 2015 Author Report Share Posted December 24, 2015 Thanks for the reply. So far this morning all is well. I'll post back if it happens again & try it with the latest beta version. Thanks. Link to comment Share on other sites More sharing options...
Peter2150 Posted December 25, 2015 Report Share Posted December 25, 2015 Glad to hear it is working. Pete Link to comment Share on other sites More sharing options...
gugarci Posted December 25, 2015 Author Report Share Posted December 25, 2015 Thanks. I've been using EAM for 4 years & it has been extremely reliable on my PC's. Link to comment Share on other sites More sharing options...
GT500 Posted December 30, 2015 Report Share Posted December 30, 2015 We just published a new beta version last night that resolves an issue with alerts from trusted programs. It's possible that what you experienced was a byproduct of that bug. Link to comment Share on other sites More sharing options...
Peter2150 Posted December 30, 2015 Report Share Posted December 30, 2015 Mozilla has changed the way Firefox updates under the hood In EIS/EAM go to Protection>Application Rules and in the search box put in Mozilla. you should have Firefox,Plugin-Container and Maintenanceservice.exe all set to all allowed. Pete Link to comment Share on other sites More sharing options...
GT500 Posted December 31, 2015 Report Share Posted December 31, 2015 Thanks for the information Peter. Link to comment Share on other sites More sharing options...
gugarci Posted December 31, 2015 Author Report Share Posted December 31, 2015 Mozilla has changed the way Firefox updates under the hood In EIS/EAM go to Protection>Application Rules and in the search box put in Mozilla. you should have Firefox,Plugin-Container and Maintenanceservice.exe all set to all allowed. Pete Good to know. Although it's working without those 2 processes allowed. I'm not going to change anything since it's working but will change it If i encounter another issue. Thanks. Link to comment Share on other sites More sharing options...
GT500 Posted January 1, 2016 Report Share Posted January 1, 2016 As long as it's working, that's the important thing. Link to comment Share on other sites More sharing options...
PRS Posted January 9, 2016 Report Share Posted January 9, 2016 With FF 43.0.4 i got the some problem,but i have not Mozilla Maintenance Service on full access.Now i set EAM so that FF works with full privileges.I hope everithing goes well. Link to comment Share on other sites More sharing options...
PRS Posted January 9, 2016 Report Share Posted January 9, 2016 No, no it's paranoid.The popup is chasing me. Link to comment Share on other sites More sharing options...
Peter2150 Posted January 9, 2016 Report Share Posted January 9, 2016 Check above in the thread to be sure you have the two mozilla programs I mentioned allowed. What's going on is maintenanceservice actually runs as a service. When you update Maintenanceservice.exe is called and checks your Firefox status, then it calse Update.exe from the folder you see. That then updates firefox for you. Kinda like scratching your left year with your right hand. Link to comment Share on other sites More sharing options...
PRS Posted January 9, 2016 Report Share Posted January 9, 2016 Yes ,i've got thunderbird,but maintenanceservice is included in Thunderbird directory I create a rule for it...... Link to comment Share on other sites More sharing options...
gugarci Posted January 9, 2016 Author Report Share Posted January 9, 2016 I'm currently using Firefox 43.0.4 & Thunderbird 38.5.1 & I'm not experiencing any issues. Also I have not added the Mozilla services mentioned above to my EAM exemptions.Hang in there. Link to comment Share on other sites More sharing options...
PRS Posted January 11, 2016 Report Share Posted January 11, 2016 I deleted all rules and now it seems to work well. Link to comment Share on other sites More sharing options...
Fabian Wosar Posted January 12, 2016 Report Share Posted January 12, 2016 Glad that worked for you, PRS. Link to comment Share on other sites More sharing options...
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