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A-Squared Says It Cannot Start on StartUp


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Hello - I am attaching the files noted in the instructions. Briefly overviewing the issue is on StartUp I started getting a message today "Error Code 0146" noting "hdpy.eio" is not working and then when the A-Squared product is supposed to launch a message comes up that it cannot run and to reboot or contact support.

I bought the membership earlier today and ran a scan - there were two High risk items that I deleted (I ran this before coming here and reading the instructions NOT to delete or quarantine anything - sorry) they are noted in the log.

Attached are the 3 logs noted in the instructions.

Hopefully I did this correctly - if not please let me know and I will do what I need to.

Thanks.

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Download ComboFix from one of these locations:

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

* IMPORTANT !!! Save Combo-Fix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

-----------------------------------------------------------

Attach logs for:

  • ComboFix (C:\combofix.txt)
  • a-squared Free/Anti-Malware
  • ISeeYouXP
  • HiJackFree

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Thanks. I followed the directions and it seems to have fixed the issue - I don't get the error message on Startup but the A-Squared does not start when I power on (I have to turn it on manually).

Thanks again for the help - I think this is fixed and I can get to my wife and kids computers for my other 2 A-Squared licenses!!

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You're not out of teh woods just yet. There is some stuff still on teh system, that we need to deal with.

-----------------------------------------------------------

The installed version of Java on this computer is out-dated. Install Java Runtime Environment (JRE) 6u20 available from Sun Microsystems.

-----------------------------------------------------------

Using Add or Remove Programs in the Control Panel; uninstall the following:

J2SE Runtime Environment 5.0 Update 6

Java 6 Update 17

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Now we need to use ComboFix to remove some stuff.

  • Make sure that the copy of combofix.exe that you downloaded earlier is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
  • Open Notepad and copy/paste the text in the below code box into it

(make sure you scroll all the way down in the code box to get all lines selected ):

KILLALL::

Rootkit::
C:\Documents and Settings\boylej1\Local Settings\Temp\C.tmp
C:\Documents and Settings\boylej1\Local Settings\Temp\RGI73.tmp

Registry::
[-HKEY_LOCAL_MACHINE\software\avsoft]

  • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
  • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
  • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
  • Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    th_CFScript.gif
  • Follow the prompts.
  • When it finishes, a log will be produced named c:\combofix.txt
  • I will ask for this log below

Note: DO NOT mouseclick combofix's window while it is running. That may cause it to stall.

The ComboFix folder should not be renamed since ComboFix and even we would have suspicions about it. Also when you uninstall CF, the folder would not be removed since it does not look for that folder name.

-----------------------------------------------------------

Attach logs for:

  • ComboFix (C:\combofix.txt)
  • a-squared Free/Anti-Malware

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Thread Closed

Reason: Lack of Response

PM either ShadowPuterDude or Lynx to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread

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I have had trouble with getting the updated Java. I have downloaded two version (one that is Windows and the other Windows 64) and they both froze when trying to install. I rebooted and tried running from the icons and I got messages on both that the program is not comapatible with Win32.

Should I have delted the Java prgogram on my computer first?

Thanks.

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Thanks again for the help. The combofix took a bit of doing to get done with it having to reboot a couple times and redo. When I ran the ASquared I chose the option to delete the high risk selected files out of habbit - then realizing the instructions from before were to NOT delete and just get the report - I caught myself right after deleting it.

I attached the reports.

Thanks.

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Download -->> OTL <<-- to your desktop.

  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt.
      Note: These logs can be located in the OTL. folder on you C:\ drive if they fail to open automatically.
    • Attach both logs with your next reply.

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Run OTL.exe

  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
    :Files
    C:\WINDOWS\*.tmp
    C:\WINDOWS\System32\*.tmp
    @C:\Documents and Settings\All Users\Application Data\TEMP:DFC5A2B2
    @C:\Documents and Settings\All Users\Application Data\TEMP:A8ADE5D8
    
    :Commands
    [purity]
    [emptytemp]
    [resethosts]
    [start explorer]
    [Reboot]


  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Attach the new log produced by OTL

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Download avz4.zip from here

  • Unzip it to your desktop to a folder named avz4
  • Double click on AVZ.exe to run it.
  • Run an update by clicking the Auto Update button on the Right of the Log window: AVZupdate.jpg
  • Click Start to begin the update

Note: If you receive an error message, chose a different source, then click Start again

  • After the update, from the "File" menu, choose "Standard Scripts"
  • Put a check next to item 2: Advanced System Investigation
  • Click Execute selected scripts
  • At the next prompt, click the OK button
  • Let the scan run and click "OK" when the completion prompt pops up
  • Now Close out of the Standard Scripts window, and exit AVZ
  • Navigate to the avz4 folder and locate the folder LOG
  • Inside the LOG folder you will find virusinfo_syscheck.htm, virusinfo_syscheck.htm and virusinfo_syscheck.zip
  • Attach the Compressed file, virusinfo_syscheck.zip, to your next reply.

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Close all windows then double click on AVZ.exe

  • Click File > Custom scripts
  • Copy & paste the contents of the following codebox in the box in the program
    begin
    SetAVZGuardStatus(True);
    SearchRootkit(true, true);
    DeleteFile('C:\WINDOWS\system32\Drivers\utexmtm2.sys');
    DeleteFile('C:\WINDOWS\system32\MsSip1.dll');
    DeleteFile('C:\WINDOWS\system32\MsSip2.dll');
    DeleteFile('C:\WINDOWS\system32\MsSip3.dll');
    RegKeyParamDel('HKEY_LOCAL_MACHINE','SYSTEM\CurrentControlSet\Services\WinTrust\SubjectPackages\MS Subjects 1','$DLL');
    RegKeyParamDel('HKEY_LOCAL_MACHINE','SYSTEM\CurrentControlSet\Services\WinTrust\SubjectPackages\MS Subjects 2','$DLL');
    RegKeyParamDel('HKEY_LOCAL_MACHINE','SYSTEM\CurrentControlSet\Services\WinTrust\SubjectPackages\MS Subjects 3','$DLL');
    ExecuteSysClean;
    RebootWindows(true);
    end.


  • Note: When you run the script, your PC will be restarted
  • Click Run
  • Restart your PC if it doesn't do it automatically.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Unless you are having problems from Malware it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

  • Make sure you have an Internet Connection.
  • Download OTC to your desktop and run it
  • A list of tool components used in the cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.

Delete everything in C:\!KillBox (If I didn't have you use KillBox, then this won't be present)

Delete the following from your Desktop (If they exist)

Avenger.exe

Avenger.txt

Avenger.zip

CFscript.txt

dds.scr

dds.pif

DisableAutoRuns.reg

fixes.bat

FixMe.reg

FixReg.reg

ISeeYouXP.exe

ISeeYouXP.lnk

ISeeYouXP.txt

Win32kDiag.exe

Win32kDiag.txt

Anything else I had you use

Delete the following files: (If they exist)

C:\Avenger.txt

C:\ComboFix.txt

Delete the following folders: (If they exist)

C:\Avenger

C:\AvoidTDSS

C:\ComboFix

C:\SDFix

C:\Qoobox

Empty the Recycle Bin

Run CCleaner

Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

Inside the ISeeYouXP folder, locate and double-click HideIT.bat (C:\ISeeYouXP\HideIT.bat). This will return viewing of Hidden and System Files and Folders to the default settings.

Delete C:\ISeeYouXP

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

Protect Yourself From Malware: Tools And Tips

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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Thanks so much for all the help. One note I want your opinion on is should I be concerned that even with the updater link I still cannot update Java and I cannot turn the system restore back on. For each my computer freezes to the point where I need to pusj the OFF button because nothing else responds.

Thanks again.

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The Operating System may be damaged.

Issue the following command at the command prompt.

sfc /scannow

You may be asked for the Windows CD during the scan.

Still getting the same behavior?

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Download and Run Scan with GMER

We will use GMER to scan for rootkits.

  • Please download GMER from one of the following locations, and save it to your desktop:
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zip Mirror
      Alternate Zip Mirror 2
      Alternate Zip Mirror 3
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop. Unzip/extract the file to its own folder. (Click here for information on how to do this if not sure. Win 2000 users click here.

    [*]Double click gmerRandomIcon.png or gmerDesktopIcon.png on your desktop. If you are using Vista, please right-click and select run as administrator

    [*]When you have done this, close all running programs.

    There is a small chance this application may crash your computer so save any work you have open.

    [*]Allow the gmer.sys driver to load if asked.

If it detects rootkit activity, you will receive a prompt to run a full scan. Click NO.

  • In the right panel, you will see several boxes that have been checked. Please UNCHECK the following:
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show all (Don't miss this one!)

    [*]Click on btnScan.png and wait for the scan to finish.

    [*]If you see a rootkit warning window, click OK.

    [*]Push btnSave.png and save the logfile to your desktop.

    [*]Attach the GMER log.

If GMER doesn't work in Normal Mode try running it in Safe Mode

Note: Do Not run any program while GMER is running

*Note*: Rootkit scans often produce false positives. Do NOT take any actions on <--- ROOKIT entries

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Thread Closed

Reason: Lack of Response

PM either ShadowPuterDude or Lynx to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread

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