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Could not connect to the update server.

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I have EMSISOFT internet security version 11.0 on Windows 7 Home Premium 64 bit service pack 1 with no other security applications.


After 85 days of storage, I get the following message: "Could not connect to the update server." The internet connection is fine and there are no proxy settings. The laptop is otherwise working very well. I am unable to get any updates. How should I proceed?



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Please download the ZIP archive from this link, which contains a batch file that will run some checks to see if your computer can connect to our update servers. I recommend saving ZIP archive somewhere easy to find (such as on your desktop). After saving it, right-click on it and select to extract it. After extracting it, please find the file called traceroute_emsisoft_update_servers (it may be in a new folder that was created when extracting the traceroute_batch_file ZIP archive), and right-click on the traceroute_emsisoft_update_servers file and select to Run as administrator.

Usually the batch file will run for a few minutes, and then a log will open in Notepad. Please save the log somewhere easy to find (such as on your desktop), and then send me a Private Message with this log file attached so that I can take a look at it.

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Lets get a log from FRST, and see if it shows the cause of the issue. Please download Farbar Recovery Scan Tool (FRST) from one of the following links, and save it to your Desktop (please note that some web browsers will automatically save all downloads in your Downloads folder, so in those cases please move the download to your desktop):

For 32-bit (x86) editions of Windows:

For 64-bit (x64) editions of Windows: Note: You need to run the version compatible with your computer. If you are not sure which version applies to your computer, then download both of them and try to run them. Only one of them will run on your computer, and that will be the right version.
  • Run the FRST download that works on your computer (for Windows Vista, Windows 7, and Windows 8 please right-click on the file and select Run as administrator).
  • When the tool opens click Yes for the disclaimer in order to continue using FRST.
  • Press the Scan button.
  • When the scan is done, it will save a log as a Text Document named FRST in the same place the tool was run from (if you had saved FRST on your desktop, then the FRST log will be saved there).
  • Please attach the FRST log file to a reply using the More Reply Options button to the lower-right of where you type in your reply to access the attachment controls.
  • The first time the FRST tool is run it saves another log (a Text Document named Addition - also located in the same place as the FRST tool was run from). Please also attach that log file along with the FRST log file to your reply.
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