ValentisComputerRepair

Computer Resource Error

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I purchased, downloaded and tried to install Emsisoft Anti-Malware. After installation "completed" I got an error screen stating " Emsisoft Anti-Malware cannot protect your computer.   a computer resource problem prevents Anti-Malware  from loading external protection components.  Please contact support to resolve the issue."  I was able to start the program, enter my license.  Then there a large message in the upper right corner of the program page saying YOUR COMPUTER IS NOT PROTECTED.   I contacted Support....no Reply in first 24 hours.  The Program will scan my PC.  See attached file for screen dump of error messages.

 

I am running Windows 7 64 bits.

Hello jehaas,

Glad my instructions worked out well for you. If you run into any other issues, please don't hesitate to contact us again.

I need some help......  I must install over 500 Emsisoft and this is the first time I had this problem I have a laptop computer HP windows 10 64-bit.   

 

Thanks,

 

Joe Valenti

Valenti's Computer Repair

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The EPP driver name has changed in recent months, so here's the new instructions:

For Windows 7:

  • click on the Start button.
  • Go to All Programs.
  • Go to Accessories.
  • Right-click on Command Prompt and select Run as administrator.
  • Type in sc delete epp and then press Enter on your keyboard.
  • Restart your computer.
For Windows 8/8.1/10:
  • Right-click on the Start button.
  • Select Command Prompt (Admin) from the menu.
  • Type in sc delete epp and then press Enter on your keyboard.
  • Restart your computer by right-clicking on the Start button, going to Shut down or sign out, and selecting Restart.
On Windows 8 you'll have to either restart the computer by running shutdown /r /t 0 via the Command Prompt, or restart the normal way for Windows 8, as the shutdown/restart options weren't added to the Power User Menu (the menu it shows when you right-click on the Start button) until Windows 8.1.

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The EPP driver name has changed in recent months, so here's the new instructions:

For Windows 7:

  • click on the Start button.
  • Go to All Programs.
  • Go to Accessories.
  • Right-click on Command Prompt and select Run as administrator.
  • Type in sc delete epp and then press Enter on your keyboard.
  • Restart your computer.
For Windows 8/8.1/10:
  • Right-click on the Start button.
  • Select Command Prompt (Admin) from the menu.
  • Type in sc delete epp and then press Enter on your keyboard.
  • Restart your computer by right-clicking on the Start button, going to Shut down or sign out, and selecting Restart.
On Windows 8 you'll have to either restart the computer by running shutdown /r /t 0 via the Command Prompt, or restart the normal way for Windows 8, as the shutdown/restart options weren't added to the Power User Menu (the menu it shows when you right-click on the Start button) until Windows 8.1.

 

I did what you suggested and it did not work for me I am still getting the same error I have Windows 10 64 bit please advise........

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Hello,

 

lets get a log from FRST, and see if it shows the cause of the issue. Please download Farbar Recovery Scan Tool (FRST) from one of the following links, and save it to your Desktop (please note that some web browsers will automatically save all downloads in your Downloads folder, so in those cases please move the download to your desktop):

For 32-bit (x86) editions of Windows:

For 64-bit (x64) editions of Windows:

Note: You need to run the version compatible with your computer. If you are not sure which version applies to your computer, then download both of them and try to run them. Only one of them will run on your computer, and that will be the right version.

  • Run the FRST download that works on your computer (for Windows Vista, Windows 7, and Windows 8 please right-click on the file and select Run as administrator).
  • When the tool opens click Yes for the disclaimer in order to continue using FRST.
  • Press the Scan button.
  • When the scan is done, it will save a log as a Text Document named FRST in the same place the tool was run from (if you had saved FRST on your desktop, then the FRST log will be saved there).
  • Please attach the FRST log file to a reply using the More Reply Options button to the lower-right of where you type in your reply to access the attachment controls.
  • The first time the FRST tool is run it saves another log (a Text Document named Addition - also located in the same place as the FRST tool was run from). Please also attach that log file along with the FRST log file to your reply.

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