ratman Posted February 9, 2016 Report Share Posted February 9, 2016 Last night I was playing a 2D game (not a resource intensive one) when my pc crashed. While BSOD showed a message mentioning igdkmd64.sys (I was playing with the integrated gpu) according to BlueScreenView "fwwfp764.sys" is the likely culprit. On 21 Jan i had a crash while web browsing with Firefox according to BSV it was caused by "pacer.sys" (dunno if its an EIS component) Can you help me Thanks 012116-4586-01.dmp 020916-4477-01.dmp Link to comment Share on other sites More sharing options...
GT500 Posted February 10, 2016 Report Share Posted February 10, 2016 I've asked one of our developers to take a look at your memory dumps. Link to comment Share on other sites More sharing options...
ratman Posted February 10, 2016 Author Report Share Posted February 10, 2016 Thank you Link to comment Share on other sites More sharing options...
GT500 Posted February 11, 2016 Report Share Posted February 11, 2016 Neither memory dump shows any sign of fwwfp764.sys being the cause for the BSoD's. Also, both memory dumps are from different BSoD's that are not related. Would it be possible to get a kernel memory dump? That should be the default memory dump setting, and it should be saved as C:\Windows\Memory.DMP (you'll probably need to ZIP it to reduce the size). Link to comment Share on other sites More sharing options...
ratman Posted February 11, 2016 Author Report Share Posted February 11, 2016 I'm sorry I only have small memory dumps (256 kb) I'll change my startup & recovery setting to full kernel dump just in case it crashes again Link to comment Share on other sites More sharing options...
GT500 Posted February 12, 2016 Report Share Posted February 12, 2016 OK. If it does crash again and you can get us a kernel memory dump, then our developers should be able to find out more information. Link to comment Share on other sites More sharing options...
ratman Posted February 22, 2016 Author Report Share Posted February 22, 2016 OK. If it does crash again and you can get us a kernel memory dump, then our developers should be able to find out more information. Crashed a few minutes ago while I was playing Fallen London (a browser adventure) on Firefox 44.0.2022216-5413-01.dmp I could not upload the kernel memory dump as it's over 120 MB when compressed. I hope the minidump is enough Link to comment Share on other sites More sharing options...
ratman Posted February 23, 2016 Author Report Share Posted February 23, 2016 Any idea? Link to comment Share on other sites More sharing options...
Christian Peters Posted February 24, 2016 Report Share Posted February 24, 2016 Hello, from the minidump the BSOD was caused by win32k.sys driver. This BSOD is not related to our software or drivers. Link to comment Share on other sites More sharing options...
ratman Posted February 24, 2016 Author Report Share Posted February 24, 2016 Thanks for your help Link to comment Share on other sites More sharing options...
Christian Peters Posted February 24, 2016 Report Share Posted February 24, 2016 Hello, you are welcome. Link to comment Share on other sites More sharing options...
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