Lucent

a computer resource problem prevents loading essential protection components.

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I have EMSISOFT internet security, version 11.0, on Windows 7 Home Premium 64 bit, service pack 1, and with no other security applications.

Protection components are not operating except for firewall'

Lucent

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Lets get a log from FRST, and see if it shows the cause of the issue. Please download Farbar Recovery Scan Tool (FRST) from one of the following links, and save it to your Desktop (please note that some web browsers will automatically save all downloads in your Downloads folder, so in those cases please move the download to your desktop):

For 32-bit (x86) editions of Windows:

For 64-bit (x64) editions of Windows:Note: You need to run the version compatible with your computer. If you are not sure which version applies to your computer, then download both of them and try to run them. Only one of them will run on your computer, and that will be the right version.
  • Run the FRST download that works on your computer (for Windows Vista, Windows 7, and Windows 8 please right-click on the file and select Run as administrator).
  • When the tool opens click Yes for the disclaimer in order to continue using FRST.
  • Press the Scan button.
  • When the scan is done, it will save a log as a Text Document named FRST in the same place the tool was run from (if you had saved FRST on your desktop, then the FRST log will be saved there).
  • Please attach the FRST log file to a reply using the More Reply Options button to the lower-right of where you type in your reply to access the attachment controls.
  • The first time the FRST tool is run it saves another log (a Text Document named Addition - also located in the same place as the FRST tool was run from). Please also attach that log file along with the FRST log file to your reply.

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We had a customer with a similar issue and found another thread that offered the solution, not sure if it's related but might be worth a try?

http://support.emsisoft.com/topic/19193-eam-11-does-not-work-on-win-7/

and

http://support.emsisoft.com/topic/19276-emsisoft-anti-malware-cant-protect-your-computer/

 

 

The following might fix it hopefully:

  • click on the Start button.
  • Go to All Programs.
  • Go to Accessories.
  • Right-click on Command Prompt and select Run as administrator.
  • Type in sc delete epp and then press Enter on your keyboard.
  • Restart your computer.

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We had a customer with a similar issue and found another thread that offered the solution, not sure if it's related but might be worth a try?

That might have solved the issue in this case, however there is an old firewall driver in the FRST.txt log that should be removed as well.

 

Here are both files requested.

Please download the following fixlist.txt file and save it to the Desktop:

fixlist.txt

NOTE: It's important that both files, the FRST download from earlier and the fixlist file, are in the same location or the fix will not work. If you need to, please copy the files from your Downloads folder to your desktop.

  • Run the FRST download from earlier, and press the Fix button just once and wait.
  • If for some reason the tool needs to restart your computer, please make sure you let the computer restart normally. After that let the tool complete anything it still needs to do.
  • When finished FRST will generate a log on the Desktop (Fixlog). Please attach it to a reply.

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I did Datastor's recommendation. It seems to fix the problem. But I have not fully tested it. I will not be able to do so until four day from today.

I also followed your instructions above and am including the "fixit log". Fixlog.txt

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OK, everything was removed properly. Please be sure to let me know if you continue to have trouble.

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