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I need my laptop checked.


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Download AdwCleaner and save it on your desktop.

  • Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  • Double click on adwcleaner.exe to run the tool.
  • Click on the Scan button.
  • After the scan has finished, click on the Clean button.
  • Confirm each time with OK.
  • You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  • Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

    NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.

Download Junkware Removal Tool and save it on your desktop.
  • Run the tool by double-clicking it.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
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Changing tools.

Download RogueKiller from one of the following links and save it to your desktop:

  • Link 1
  • Link 2
    • Close all programs and disconnect any USB or external drives before running the tool.
    • Double-click RogueKiller.exe to run the tool (Vista/7/8/10 users: Right-click and select Run As Administrator).
    • Once the Prescan has finished, click Scan.
    • Once the Status box shows "Scan Finished", just close the program. <--Don't fix anything!
    • Attach the RogueKiller report to your next reply.
      • The log can also be found on your desktop labeled (RKreport[X]_S_xxdatexx_xtimex)
      • The highest number of [X], is the most recent can
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Download avz4.zip from here

  • Unzip it to your desktop to a folder named avz4
  • Double click on AVZ.exe to run it.
  • Run an update by clicking the Auto Update button on the Right of the Log window: avz-update-button.png
  • Click Start to begin the update

    Note: If you receive an error message, chose a different source, then click Start again

  • After the update, from the "File" menu, choose "Standard Scripts"
  • Put a check next to item 2: Advanced System Analysis
  • Click Execute selected scripts
  • At the next prompt, click the OK button
  • Let the scan run and click "OK" when the completion prompt pops up
  • Now Close out of the Standard Scripts window, and exit AVZ
  • Navigate to the avz4 folder and locate the folder LOG
  • Inside the LOG folder you will find virusinfo_syscheck.htm, virusinfo_syscheck.htm and virusinfo_syscheck.zip
  • Attach the Compressed file, virusinfo_syscheck.zip, to your next reply.
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Close all windows then double click on AVZ.exe

  • Click File > Custom scripts
  • Copy & paste the below code in to the text box in the program

    Note: When you run the script, your PC will be restarted

    begin
    SearchRootkit(true, true);
     DeleteService('jgtccdqi');
     DeleteService('Trufos');
     DeleteFile('C:\WINDOWS\system32\DRIVERS\TRUFOS.sys','32');
     DeleteFile('C:\WINDOWS\system32\drivers\jgtccdqi.sys','32');
    ClearHostsFile;
    ExecuteSysClean;
    RebootWindows(true);
    end.
  • Click Run
  • Restart your PC if it doesn't do it automatically.
Attach a fresh AVZ log.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Download avz4.zip from here

  • Unzip it to your desktop to a folder named avz4
  • Double click on AVZ.exe to run it.
  • Run an update by clicking the Auto Update button on the Right of the Log window: avz-update-button.png
  • Click Start to begin the update

    Note: If you receive an error message, chose a different source, then click Start again

  • After the update, from the "File" menu, choose "Standard Scripts"
  • Put a check next to item 2: Advanced System Analysis
  • Click Execute selected scripts
  • At the next prompt, click the OK button
  • Let the scan run and click "OK" when the completion prompt pops up
  • Now Close out of the Standard Scripts window, and exit AVZ
  • Navigate to the avz4 folder and locate the folder LOG
  • Inside the LOG folder you will find virusinfo_syscheck.htmvirusinfo_syscheck.htm and virusinfo_syscheck.zip
  • Attach the Compressed file, virusinfo_syscheck.zip, to your next reply.

 

 

So you wanted me to do all of these steps all over again for a log, right?

virusinfo_syscheck.zip

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The items I target are still present.

Let's take a fresh look.

Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply.

Be sure to let me know how things are running?

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Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

Hosts:
Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineCore.job =>  <==== ATTENTION
Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineUA.job =>  <==== ATTENTION
ShellIconOverlayIdentifiers: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} =>  No File
ShellIconOverlayIdentifiers: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} =>  No File
ShellIconOverlayIdentifiers: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} =>  No File
ShellIconOverlayIdentifiers: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} =>  No File
ShellIconOverlayIdentifiers: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} =>  No File
CHR StartupUrls: Default -> "hxxp://www.trovi.com/?gd=&ctid=CT3331316&octid=EB_ORIGINAL_CTID&ISID=MFC26B4C7-4019-4D3B-A8AD-3476BA762A83&SearchSource=55&CUI=&UM=6&UP=SPBA857B00-7EBC-4C5B-A577-84AFA9126E93&SSPV=","hxxp://www.msn.com/?pc=AV01","hxxp://www.trovi.com/?gd=&ctid=CT3331316&octid=EB_ORIGINAL_CTID&ISID=MFC26B4C7-4019-4D3B-A8AD-3476BA762A83&SearchSource=55&CUI=&UM=6&UP=SPBA857B00-7EBC-4C5B-A577-84AFA9126E93&SSPV=SE4BROWGB_sp_ch","hxxp://www.google.com"
R2 gzflt; C:\WINDOWS\System32\DRIVERS\gzflt.sys [169992 2014-10-22] (BitDefender LLC)
R3 Trufos; C:\WINDOWS\System32\DRIVERS\TRUFOS.sys [408280 2014-10-15] (BitDefender S.R.L.)
2016-02-25 11:14 - 2016-02-25 11:14 - 00000000 ____D C:\ProgramData\{BE2ACE5C-32B7-4777-9BDF-ECF87CDAB705}
2016-02-25 10:44 - 2016-02-25 10:44 - 00000000 ____D C:\Users\Natural\Downloads\IObit Malware Fighter Pro 4.0.3.18 Multilingual Incl Key [SadeemPC]
2016-02-25 10:35 - 2016-02-25 10:38 - 41553972 _____ C:\Users\Natural\Downloads\IObit Malware Fighter Pro 4.0.3.18 Multilingual Incl Key [SadeemPC].zip
C:\Users\Aaron\AppData\Local\Temp\dllnt_dump.dll
C:\Users\Aaron\AppData\Local\Temp\InstallMonetizer.exe
C:\Users\Aaron\AppData\Local\Temp\sqlite3.dll
C:\Users\Aaron\AppData\Local\Temp\vlc-2.2.1-win32.exe
C:\Program Files\Intelore
C:\Users\Aaron\AppData\Local\Temp\HYD129B.tmp.1454130321\HTA\3rdparty\OCComSDK.dll
C:\Users\Aaron\AppData\Local\Temp\HYD1D29.tmp.1454127964\HTA\3rdparty\OCComSDK.dll
C:\Users\Aaron\AppData\Local\Temp\HYD1D29.tmp.1454127964\HTA\3rdparty\OCSetupHlp.dll
C:\Users\Aaron\AppData\Local\Temp\HYDAAC8.tmp.1454127935\HTA\3rdparty\OCComSDK.dll
C:\Users\Aaron\AppData\Local\Temp\HYDAAC8.tmp.1454127935\HTA\3rdparty\OCSetupHlp.dll
C:\Users\Natural\Downloads\IObit Malware Fighter Pro 4.0.3.18 Multilingual Incl Key [SadeemPC]\IObit Malware Fighter Pro 4.0.3.18 Multilingual Incl Key [SadeemPC]\Activation Fix - SNS Team\Iobit Products Activation Fix.exe
Reg: reg delete "HKEY_USERS\S-1-5-21-2380840552-1879110479-886223528-1005\SOFTWARE\INTELORE\RAR PASSWORD RECOVERY"/f
Close Notepad.

NOTE: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

Hosts:
CHR StartupUrls: Default -> "hxxp://www.trovi.com/?gd=&ctid=CT3331316&octid=EB_ORIGINAL_CTID&ISID=MFC26B4C7-4019-4D3B-A8AD-3476BA762A83&SearchSource=55&CUI=&UM=6&UP=SPBA857B00-7EBC-4C5B-A577-84AFA9126E93&SSPV=","hxxp://www.msn.com/?pc=AV01","hxxp://www.trovi.com/?gd=&ctid=CT3331316&octid=EB_ORIGINAL_CTID&ISID=MFC26B4C7-4019-4D3B-A8AD-3476BA762A83&SearchSource=55&CUI=&UM=6&UP=SPBA857B00-7EBC-4C5B-A577-84AFA9126E93&SSPV=SE4BROWGB_sp_ch","hxxp://www.google.com"
S1 epp32; \??\C:\EEK\bin\epp32.sys [X]
S1 jgtccdqi; \??\C:\WINDOWS\system32\drivers\jgtccdqi.sys [X]
2016-02-25 11:14 - 2016-02-25 11:14 - 00000000 ____D C:\ProgramData\{BE2ACE5C-32B7-4777-9BDF-ECF87CDAB705}
C:\Users\Natural\AppData\Local\Temp\SkypeSetup.exe
C:\Program Files\Intelore
Reg: reg delete "HKEY_USERS\S-1-5-21-2380840552-1879110479-886223528-1005\SOFTWARE\INTELORE\RAR PASSWORD RECOVERY" /f
Close Notepad.

NOTE: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from here and save it to your desktop.

  • Ensure Remove disinfection tools is checked.
  • Also place a checkmark next to:
    • Create registry backup
    • Purge system restore
  • Click the Run button.
When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad.

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner
Run CCleaner
  • Open the CCleaner Folder on your Desktop and double-click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • Click "Options" and choose "Advanced"
  • Uncheck "Only delete files in Windows Temp folders older than 24 hours"
  • Then go back to "Cleaner" and click the "RunCleaner" button.
  • Exit CCleaner.
Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run and update your Windows Operating System.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread.

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