Adware.SwiftBrowse.CH (B) - EEK cannot remove, suggests contact Support

[aed 0]

A recent scan of a laptop found a number of problems, all but one of which were fixed.  However one item (C:\WINDOWS\System32\Drivers\{770f8173-dbeb-406e-bb39-f5f1a22362d8}Gw64.sys) could not be fixed and the program advised that I raise the problem here.

 

I have attached the relevant files including both of the EEK scan results files - the initial one and the 2nd one showing that only the one problem is left.

 

Please advise.  TIA

scan_160305-152645.txt

scan_160305-162022.txt

FRST_05-03-2016_16-33-01.txt

Addition_05-03-2016_16-33-01.txt

[Kevin Zoll 309]

Do the following:

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

Toolbar: HKLM - avast! Online Security - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} -  No File
Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} -  No File
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -  No File
2016-03-03 19:41 - 2016-03-05 15:34 - 00000000 ____D C:\Users\AOK\AppData\Local\{AE0A9856-8AA2-F4EE-E73A-D106C3522D9E}
2015-01-14 10:25 - 2016-03-03 19:03 - 0000115 _____ () C:\Users\AOK\AppData\Roaming\LogFile.txt
2016-03-04 08:43 - 2016-03-04 08:43 - 0000041 _____ () C:\Users\AOK\AppData\Roaming\WB.CFG
2013-09-07 12:13 - 2013-09-07 12:13 - 0007605 _____ () C:\Users\AOK\AppData\Local\Resmon.ResmonCfg
2015-04-16 19:24 - 2015-04-16 19:24 - 0000279 _____ () C:\ProgramData\fontcacheev1.dat
C:\ProgramData\fontcacheev1.dat
C:\Users\AOK\AppData\Local\Temp\sqlite3.dll
C:\WINDOWS\System32\Drivers\{770f8173-dbeb-406e-bb39-f5f1a22362d8}Gw64.sys
Task: {013C91F6-C274-497E-AAD8-AC56C7ECDBFD} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {0208317D-EA8A-44DC-8019-2FC094D85069} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {1AA0EA60-9B59-4CDD-BEA9-AAD532598126} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {1BE8E4B9-DCA2-4DC1-B7B1-8E8D0A11F2BD} - \Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd -> No File <==== ATTENTION
Task: {2207C19A-EBBB-4679-9DC1-03EE55D30B6D} - System32\Tasks\{0180F06A-6970-4A34-97FA-7F4639F6D121} => pcalua.exe -a "C:\Program Files (x86)\InstallShield Installation Information\{87434D51-51DB-4109-B68F-A829ECDCF380}\setup.exe" -c -runfromtemp -l0x0009 -removeonly
Task: {2A93CFAF-7C8C-4FD7-A42A-714F7B45E197} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {2E52B816-3FAD-42F1-98D2-89D8FE206C10} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {3DF1FD33-6883-4702-B791-0575153F014B} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {4C96AE23-0FAC-40DB-BE8A-8017CDBE41B1} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {7848CDD9-BAA4-4779-9E59-9215C66F979D} - \PCDEventLauncher -> No File <==== ATTENTION
Task: {AC3997FB-283D-4DC4-9A65-038CAA5C0008} - \SystemToolsDailyTest -> No File <==== ATTENTION
Task: {B2DA3472-D741-45C2-AD5D-034656BB63E9} - \PCDoctorBackgroundMonitorTask -> No File <==== ATTENTION
Task: {B72FA9C9-5750-4113-B2E1-333E08214AF6} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {D7F70103-008D-43C7-8FBB-CAF2356064E1} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {D98CFB3A-FDE4-4546-A7C0-AA92A9F96AC5} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

[aed 0]

Fixlog.txt attached.  Ran EEK again after running the Fix and rebooting and nothing was found.

 

Thank you so much for your help.

Fixlog_08-03-2016_19-37-47.txt

scan_160308-194856.txt

[Kevin Zoll 309]

Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from here and save it to your desktop.

• Ensure Remove disinfection tools is checked.
• Also place a checkmark next to:
  • Create registry backup
  • Purge system restore
• Click the Run button.

When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad.

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

• UnZip CCleaner Portable to a folder on your Desktop named CCleaner

Run CCleaner

• Open the CCleaner Folder on your Desktop and double-click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
• Click "Options" and choose "Advanced"
• Uncheck "Only delete files in Windows Temp folders older than 24 hours"
• Then go back to "Cleaner" and click the "RunCleaner" button.
• Exit CCleaner.

Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run and update your Windows Operating System.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

[Kevin Zoll 309]

Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread.