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I have a Windows Home Edition running Win7 and have not been able to get windows update to work.

 

I have been trying the many solutions that others post to solve this problem to no avail and many people recommended to scan for malware when the automatic updates do not occur.

 

We have not noticed any pop-ups or other indicators of having a virus, Trojan or malware.  I have scanned with other  scanning tools.

 

Attached are the results of the two scan tools.

scan_160313-171300.txt

Addition.txt

FRST.txt

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Do the following:

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

HKU\S-1-5-21-3330760137-3224318772-921977993-1005\...\MountPoints2: {eee49d6a-8219-11e3-8485-782bcbe0a52a} - E:\TL_Bootstrap.exe
HKU\S-1-5-21-3330760137-3224318772-921977993-1005\...\MountPoints2: {f870e3f5-95d4-11e3-b87d-782bcbe0a52a} - E:\TL_Bootstrap.exe
HKU\S-1-5-21-3330760137-3224318772-921977993-1005\...A8F59079A8D5}\localserver32:  <==== ATTENTION
ShellIconOverlayIdentifiers: ["DropboxExt1"] -> {FB314ED9-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers: ["DropboxExt2"] -> {FB314EDA-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers: ["DropboxExt3"] -> {FB314EDD-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers: ["DropboxExt4"] -> {FB314EDE-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers: ["DropboxExt5"] -> {FB314EDB-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers: ["DropboxExt6"] -> {FB314EDF-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers: ["DropboxExt7"] -> {FB314EDC-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers: ["DropboxExt8"] -> {FB314EE0-A251-47B7-93E1-CDD82E34AF8B} =>  No File
HKU\S-1-5-21-3330760137-3224318772-921977993-1006\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
Toolbar: HKU\S-1-5-21-3330760137-3224318772-921977993-1005 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
Handler: WSAllMyTubechrome - {0A0C95CF-A116-4C74 -  No File
S3 catchme; \??\C:\Combo-Fix\catchme.sys [X]
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{34AD1EA7-8B9E-4D8B-B3ED-365D12C8EE73}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{66D59105-FE06-43A4-B292-EB0097E9EB74}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{7FCD22A8-B70A-4AC7-AAF1-EBCCD2F6612D}" /f
Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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I have dozens of updates waiting to be completed.  So I tried Windows Update last night with only five small updates and this morning it showed 0% downloaded.  When I look in the windows/software distribution/download folder there are new file folders there from the download but it didn't work.

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Do the following:

Download AdwCleaner and save it on your desktop.

  • Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  • Double click on adwcleaner.exe to run the tool.
  • Click on the Scan button.
  • After the scan has finished, click on the Clean button.
  • Confirm each time with OK.
  • You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  • Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

    NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.

Download Junkware Removal Tool and save it on your desktop.
  • Run the tool by double-clicking it.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
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This next tool will be used to reset several areas of Windows to their defualts.

Download Windows Repair by Tweaking.com http://www.tweaking.com/content/page/windows_repair_all_in_one.html to your desktop. Use the direct download link for the Portable version of Windows Repair by Tweaking.com

  • Double-click "tweaking.com_windows_repair_aio.zip" and extract the "Tweaking.com - Windows Repair" folder to your desktop.
  • Now open this folder and double-click "Repair_Windows.exe".
  • Click the "Repairs" tab on the far right.
  • Click the "Open Repairs" button (bottom right)

Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.

  • Click "Unselect All"
  • Put a checkmark in the following items:
    • 01 - Reset Registry Permissions
    • 02 - Reset File Permissions
    • 03 - Reset Service Permissions
    • 05 - Repair WMI
    • 10 - Remove Policies Set By Infections
    • 13 - Repair Network
    • 15 - Repair Proxy Settings
    • 17 - Repair Windows Updates
    • 19 - Repair Volume Shadow Copy Service
    • 26 - Restore Important Windows Services
    • 27 - Set Windows Services To Default Startup

Note: Leave everything else unchecked

  • Put a checkmark in "Restart System When Finished"
  • Now click the "Start" button (bottom right)
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Alright...so I ran this and then tried to open windows update.

 

The update screen had a large reed X and showed no record of any previous updates and didn't indicate any updates were available.  I clicked check for updates and it ran and ran without ever indicated that updates were available. 

 

When I look at "view update history" it does indicate that yesterday 7 "security update for NET.frameworks were successfully updated.

 

Ideas on next steps?

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Let's take a look at a few of the critical Windows services.

Download Farbar Service Scanner and run it on the computer with the issue.

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Attach the log to your reply.
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Your FSS log indicates no issues with critical Windows services.

Changing tools.

Download RogueKiller from one of the following links and save it to your desktop:

  • Link 1
  • Link 2
    • Close all programs and disconnect any USB or external drives before running the tool.
    • Double-click RogueKiller.exe to run the tool (Vista/7/8/10 users: Right-click and select Run As Administrator).
    • Once the Prescan has finished, click Scan.
    • Once the Status box shows "Scan Finished", just close the program. <--Don't fix anything!
    • Attach the RogueKiller report to your next reply.
      • The log can also be found on your desktop labeled (RKreport[X]_S_xxdatexx_xtimex)
      • The highest number of [X], is the most recent can
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Close all programs and disconnect any USB or external drives before running the tool.

  • Double-click RogueKiller.exe to run the tool again (Vista/7/8/10 users: Right-click and select Run As Administrator)[/i].
  • Once the Prescan has finished, click Scan.
  • Once the Status box shows "Scan Finished".
    • Click the Files Tab and select the following items:
      [PUP][Folder] C:\ProgramData\{93E26451-CD9A-43A5-A2FA-C42392EA4001} -> Found

      [PUP][Folder] C:\ProgramData\{AA6BF06E-316C-487A-9BC2-5F06A43C56B1} -> Found

    • Click the Delete button.
  • Attach the RogueKiller report to your next reply.
    • The log can also be found on your desktop labeled (RKreport[X]_D_xxdatexx_xtimex)
    • The highest number of [X], is the most recent Delete
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OK, let's dig a litter deeper into the system.

Download avz4.zip from here

  • Unzip it to your desktop to a folder named avz4
  • Double click on AVZ.exe to run it.
  • Run an update by clicking the Auto Update button on the Right of the Log window: avz-update-button.png
  • Click Start to begin the update

    Note: If you receive an error message, chose a different source, then click Start again

  • After the update, from the "File" menu, choose "Standard Scripts"
  • Put a check next to item 2: Advanced System Analysis
  • Click Execute selected scripts
  • At the next prompt, click the OK button
  • Let the scan run and click "OK" when the completion prompt pops up
  • Now Close out of the Standard Scripts window, and exit AVZ
  • Navigate to the avz4 folder and locate the folder LOG
  • Inside the LOG folder you will find virusinfo_syscheck.htm, virusinfo_syscheck.htm and virusinfo_syscheck.zip
  • Attach the Compressed file, virusinfo_syscheck.zip, to your next reply.
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