RSLCS

Version 11.5.1.6247 not updating

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Last evening when I revived the software version update for antimalware and it installed I have NOT Revived any definition updates since that time, last update was over 10 Hours ago,  (Windows 10 Professional 64 Bit)

 

Also I was installing  for one of my customers last evening as well as I was cleaning up his system, before updated version all was working correctly , after the update to 11.5.1.6247  that system also has not received any definition updates as well for over 10 hours. (Windows 10 Home 64 Bit)

 

I have also checked my two sandbox systems and they as well received the software update and are no longer receiving definition updates either.

 

Bad thing is I was just telling the customer above how Emsisoft stays ahead in there definition updates and its not uncommon to see the updates take place numerous times a day.

 

What's going on? is this a bug in the new version? since updates don't appear to be taken place how do I fix these systems and those of many customers

 

 

here is a cut and paste of update log file as well:

 

Emsisoft Anti-Malware - Version 11.5
Update log

Start Date End Date Result Type 
3/22/2016 08:26:06 3/22/2016 08:26:07 No modules for downloading Manual update 
3/22/2016 08:26:03 3/22/2016 08:26:04 No modules for downloading Manual update 
3/22/2016 08:26:00 3/22/2016 08:26:01 No modules for downloading Manual update 
3/22/2016 08:25:57 3/22/2016 08:25:58 No modules for downloading Manual update 
3/22/2016 08:25:55 3/22/2016 08:25:56 No modules for downloading Manual update 
3/22/2016 08:25:48 3/22/2016 08:25:49 No modules for downloading Manual update 
3/22/2016 08:24:45 3/22/2016 08:24:46 No modules for downloading Manual update 
3/22/2016 08:24:09 3/22/2016 08:24:10 No modules for downloading Manual update 
3/22/2016 08:24:06 3/22/2016 08:24:07 No modules for downloading Manual update 
3/22/2016 08:24:02 3/22/2016 08:24:03 No modules for downloading Manual update 
3/22/2016 08:23:21 3/22/2016 08:23:22 No modules for downloading Manual update 
3/22/2016 08:23:10 3/22/2016 08:23:11 No modules for downloading Manual update 
3/22/2016 08:20:15 3/22/2016 08:20:16 No modules for downloading Manual update 
3/22/2016 08:20:13 3/22/2016 08:20:14 No modules for downloading Manual update 
3/22/2016 08:20:11 3/22/2016 08:20:12 No modules for downloading Manual update 
3/22/2016 08:20:09 3/22/2016 08:20:10 No modules for downloading Manual update 
3/22/2016 08:20:06 3/22/2016 08:20:07 No modules for downloading Manual update 
3/22/2016 08:20:04 3/22/2016 08:20:05 No modules for downloading Manual update 
3/22/2016 08:20:02 3/22/2016 08:20:03 No modules for downloading Manual update 
3/22/2016 08:20:00 3/22/2016 08:20:01 No modules for downloading Manual update 
3/22/2016 08:19:58 3/22/2016 08:19:59 No modules for downloading Manual update 
3/22/2016 08:19:55 3/22/2016 08:19:56 No modules for downloading Manual update 
3/22/2016 08:19:53 3/22/2016 08:19:54 No modules for downloading Manual update 
3/22/2016 08:19:50 3/22/2016 08:19:51 No modules for downloading Manual update 
3/22/2016 08:19:48 3/22/2016 08:19:49 No modules for downloading Manual update 
3/22/2016 08:19:45 3/22/2016 08:19:46 No modules for downloading Manual update 
3/22/2016 08:06:24 3/22/2016 08:06:25 No modules for downloading Manual update 
3/22/2016 08:06:19 3/22/2016 08:06:21 No modules for downloading Manual update 
3/22/2016 08:06:15 3/22/2016 08:06:16 No modules for downloading Manual update 
3/22/2016 08:06:10 3/22/2016 08:06:11 No modules for downloading Manual update 
3/22/2016 07:59:20 3/22/2016 07:59:22 No modules for downloading Automatic update 
3/22/2016 06:52:20 3/22/2016 06:52:22 No modules for downloading Automatic update 
3/22/2016 05:45:20 3/22/2016 05:45:22 No modules for downloading Automatic update 
3/22/2016 04:38:20 3/22/2016 04:38:22 No modules for downloading Automatic update 
3/22/2016 03:31:20 3/22/2016 03:31:21 No modules for downloading Automatic update 
3/22/2016 02:24:20 3/22/2016 02:24:21 No modules for downloading Automatic update 
3/22/2016 01:17:20 3/22/2016 01:17:21 No modules for downloading Automatic update 
3/22/2016 00:35:50 3/22/2016 00:35:54 No modules for downloading Automatic update 
3/21/2016 23:28:35 3/21/2016 23:28:36 No modules for downloading Automatic update 
3/21/2016 22:21:35 3/21/2016 22:21:36 No modules for downloading Automatic update 
3/21/2016 21:14:35 3/21/2016 21:14:41 Update successful Automatic update 
3/21/2016 20:07:28 3/21/2016 20:07:35 Update successful Manual update 
3/21/2016 19:09:02 3/21/2016 19:09:10 Update successful Automatic update 
3/21/2016 18:02:02 3/21/2016 18:02:06 Update successful Automatic update 
3/21/2016 16:55:02 3/21/2016 16:55:06 Update successful Automatic update 
3/21/2016 15:48:02 3/21/2016 15:48:05 Update successful Automatic update 
3/21/2016 14:41:02 3/21/2016 14:41:06 Update successful Automatic update 
3/21/2016 13:34:02 3/21/2016 13:34:06 Update successful Automatic update 
3/21/2016 12:27:02 3/21/2016 12:27:06 Update successful Automatic update 
3/21/2016 11:20:02 3/21/2016 11:20:06 Update successful Automatic update 

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No issue here in UK for me on Win 10 pro 64bit  using EAM 11.5.1.6247.

 

No problem either with autoupdate on Win 7.

 

I'm sure Emsisoft will be looking to see if there are any issues.

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I just checked with 7 customer of mine and they all have this issues as well, this ranges from Windows 7 32/64 bit , a windows 8.1 system and windows 10, It doesn't appear to be O/S version based , more of something in the latest Anti-Malware release

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I was  still running the ver. prior to 6247 (2 days since last updates) and per comments above I decided the coast was clear to move over to the new build 6247. However, the program was unable to retrieve information from the server and I decided I should post my problem. But at the last moment I checked my TCP Viewer program and discovered that the update request were now directed to a different server IP that belonged to Highwinds Technology located in Winterpark, FL. when using the SSL Encryption option in privacy settings, which are different servers than used previously.

 

So it dawned on me that Emsisoft uses compressed HTTP zip.dat packets for encryption and I remembered that my External Firewall with IDP and Anti-Virus is set to destroy compressed HTTP files that it cannot open and I had previously had to create a Whitelist Rule to allow the new IP/zip.dat exception passage (not get destroyed). Once I corrected the IP address for the whitelist exception, everything worked fine.

 

This information is being provided as a courtesy to those out there that might be using External firewalls with such features and have had trouble getting Emsisoft to update using the SSL encryption option. If so, check your Hardware Firewall to see if it has a whitelist feature and if you are blocking compressed HTTP files that cannot be examined. This is a great feature because blocking such files do not negatively affect surfing content but blocks many unwanted compressed adds and links that the websites does not want you to easily discover. Also, I never get hit with malware because of I also block incoming and outgoing unrecognized or unassigned IANA protocols and use Sandboxie with dropped rights and no remote connections. I learned a long, long time ago that fixing problems was not the way to go. Instead, I read some good info from some very good authors that talked about  malware prevention first and removal as something that should never happen. But, I use Emsisoft just in case something gets by.  

 

As for Emsisoft Support, as you can see, for a small minority of your customers and probably quite a few Corporate Customers it would be nice to get a heads up in the Update releases if any changes have been made to the update servers IP address.

Thanks

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... for a small minority of your customers and probably quite a few Corporate Customers it would be nice to get a heads up in the Update releases if any changes have been made to the update servers IP address.

IP addresses for any website or any service can change at any time. This is why we use domains as aliases for servers, so that if any whitelisting is necessary then it doesn't matter if the address changes, and our products do not need to be updated with the new addresses of servers. This way everything can work seamlessly even if the IP addresses change.

Also, please keep in mind that we use a CDN (Content Delivery Network) to handle downloads of both products on our website and updates. This CDN has servers all over the world, and the IP addresses can vary in almost every major city. Right now I think we have anycast set up so that the IP addresses do not vary as much, however this is not an ideal solution for HTTP (especially when hosting downloads of large files), and it could change in the future.

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