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Confusing (to me) EIS error message


redactor
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I'm running Win 10 x64 and EIS v. 11.5.1.6247, and I'm trying to examine the state of an installed service (OpenVPNService). When I try to run Windows' services.msc utility, it won't start and either EIS gives an error message or Windows gives an error message about EIS (screen shot attached). I find this confusing since I don't understand what EIS and  a2hooks64.dll have to do with running a Windows utility -- services.msc. I suppose it's a cryptic explanation for why services.msc fails to run.

 

I've rebooted a couple of times to no effect. Can anyone shed some light on the matter and tell me what I need to do to remedy the situation. Do I need to reinstall EIS?

post-2831-0-94876600-1458759261_thumb.jpg

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Arthur --

 

Thanks for your prompt reply.

 

Just as the problem appeared yesterday afternoon mysteriously out of nowhere (I had run services.msc just a couple of days ago with no problem, but that was before both an unexplained Windows update and an unexplained EIS program update), last evening, the problem disappeared just as mysteriously, when another attempt to run the Windows utility succeeded. So for now, at least, everything is back to normal. huh.png

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