Mr.Pr

Problem with the Emsisoft ALERTS !

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Hello .

 

i have a problem recently with my Malware or PUP ALERTS !

 

they are just repeat ! ( 10 times maybe 20 times for every one files ! ) 

 

for example i exratct 1 malware and that malware will remove , but i see Malware Alert for i guess 10 time or more... ! ( even when i click on X )

 

( i did uninstall and re install but still the same .. ) 

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Lets get a log from FRST, and see if it shows the cause of the issue. Please download Farbar Recovery Scan Tool (FRST) from one of the following links, and save it to your Desktop (please note that some web browsers will automatically save all downloads in your Downloads folder, so in those cases please move the download to your desktop):

For 32-bit (x86) editions of Windows:

For 64-bit (x64) editions of Windows:Note: You need to run the version compatible with your computer. If you are not sure which version applies to your computer, then download both of them and try to run them. Only one of them will run on your computer, and that will be the right version.
  • Run the FRST download that works on your computer (for Windows Vista, Windows 7, and Windows 8 please right-click on the file and select Run as administrator).
  • When the tool opens click Yes for the disclaimer in order to continue using FRST.
  • Press the Scan button.
  • When the scan is done, it will save a log as a Text Document named FRST in the same place the tool was run from (if you had saved FRST on your desktop, then the FRST log will be saved there).
  • Please attach the FRST log file to a reply using the More Reply Options button to the lower-right of where you type in your reply to access the attachment controls.
  • The first time the FRST tool is run it saves another log (a Text Document named Addition - also located in the same place as the FRST tool was run from). Please also attach that log file along with the FRST log file to your reply.
  • Upvote 1

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I found the "Trend Micro Osprey Scanner Driver" in your log, and it looks like it is running. It's possible that this driver has something to do with the issue, so lets use FRST to remove it.

Please download the following fixlist.txt file and save it to the Desktop:

fixlist.txt

NOTE: It's important that both files, the FRST download from earlier and the fixlist file, are in the same location or the fix will not work. If you need to, please copy the files from your Downloads folder to your desktop.

  • Run the FRST download from earlier, and press the Fix button just once and wait.
  • If for some reason the tool needs to restart your computer, please make sure you let the computer restart normally. After that let the tool complete anything it still needs to do.
  • When finished FRST will generate a log on the Desktop (Fixlog). Please attach it to a reply.

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But still i have my problem ( when i extract a archive include 1 malware everything is Ok ) 

 

but when i extract an archive include 2 or more files( malwares ) Malware ALERTs repeat for many times ... :)

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i found out what is wrong !

 

when i change the Scan level   Balanced ---> thorough   problem ( i say before ) occur 

 

but when i back the Scan level to Balanced , everything is Ok , well is it a bug ?

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This only happens when extracting the contents of an archive, or does it happen at other times as well?

When extracting archives, many archive managers will extract the files to a TEMP folder first, and then move or copy them to the destination you had specified. When the protection is set to Thorough mode, it will scan files again when they are copied/moved, whereas it won't do that when set to Balanced mode. This would cause repeated alerts for the same file, at least in cases where a file was saved to a TEMP folder and then copied or moved somewhere else.

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Yes, this is normal. It's possible that there may be something we can do to prevent the extra notification, so I'll talk to our QA team and see what they think about this.

  • Upvote 2

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