medukie

PC shuts down before scan completes

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TIA - Win 8.1 - Kaspersky Internet Security 2016. When I try to run a full scan, scan begins then computer shuts down. I downloaded and installed EEK fearing there was some kind of malware causing this problem EEK scan reached 98% and computer shut down. Any suggestions?

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It could be a hardware issue. For instance, many motherboards will shut off automatically if the processor exceeds a certain temperature in order to prevent damage. You can use something like HWMonitor from CPUID.com to check temperatures, just in case this is the issue.

If you want one of our malware removal specialists to check your computer for an infection, then I recommend heading here for the information on what logs we'll need to get started, and opening a new topic in our Help, my PC is infected! section with the requested logs attached.

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Sorry for the delay in closing this. Ran hwinfo while scanning and processor temp rose slowly to 108C, then computer shut down. Opened it up to clean it - some dust but not too bad; removed fan from processor to clean it and noticed the space between the heat sink fins packed with 'dust' - cleaned that out and all is well. Thank you.

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Yeah, dust can be pretty nasty to a computer. I'm glad to hear that you were able to find the issue and resolve it. ;)

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