Jump to content

SpyHunter is a PUP that wants to stay on my notebook


Recommended Posts

Hi!

Please add SpyHunter4 to the PUP list.

I watched a video which showed that out of 230 malware Items SpyHunter detected only 2. And to remove those one would have to buy a license. The subtotal is $34.99. For 6 months only! In the video it said that the total comes to $80 a year...

I wanted to see how bad it really was for fun, and installed it out of curiosity with the intent to remove it afterwards. But I haven't been able to get rid of it. (I'll try to be less curious next time.)

Using the default uninstall option via the Control panel a message appears offering a licence for $10. But if you decline the offer, the uninstall does not proceed. Instead another message appears asking "Exit installer?" If you click on "No" that No/Yes message disappears, but the panel with the $10 offer is still there, as well as SpyHunter4. If you click "Yes" that $10 panel disappears, but not SpyHunter. 

 

The same using SpyHunter's own uninstall option in the Start list.

I even tried with Revo-Uninstaller; same result.

I also tried in Safe Mode, and SpyHunter's message was "Settup Failed!"

Can you please help me get rid of this PUP?

 

PS

This is all about the trial version which does not remove any detected malware.

Link to post
Share on other sites

Thank you much for your offer to help. :)

 

But I decided to simply utilize my latest system backup made a few days ago, saved on an external drive. Saves you work too. 

 

I would like to add the following though:

 

After every reboot SpyHunter4 shows a splash screen and starts a scan automatically. It also starts scanning spontaneously every 20 minutes or so.  

 

Even using a system restore point -made previously to installing the program- does not work. The program seems to block System Restore. It does that even in safe mode. 

 

After I tried to disable it via a handy small free program called "Boost" by Reason Software, the latter's popup showing the progress froze on the screen. Then I could not even reboot normally by just clicking. Pressing the physical On/Off button for a second to initiate the normal reboot did not work either. I had to keep the physical On/Off button pressed down for maybe 5 seconds till the system shut down instantly.  

 

So this is more than a PUP in my experience. I dare call it Malware. 

 

In my opinion EIS should treat it as that. But at least as a PUP. 

Link to post
Share on other sites

PS:

The question in this case is: "If professional help from anti-malware specialists is needed to remove a software that is very annoying to you in its behavior, could that software be called 'malware'?"

 

In the mean time the maker of SpyHunter4 is suing Bleeping Computer because one of its members posted a negative review of the software. 

 

So now they are also going to start a lawsuit against Emsisoft because of my posts here? 

 

I guess not. But things are getting a bit ridiculous... :D

Link to post
Share on other sites

:excl:  (In the mean time I discovered that I was mistaken about SpyHunter4 trial version not uninstalling. See my next post below this one.)

.................................................

 

Thank you for your response.

 

On their website it says: "Attention! Submitting support tickets is only for customers who purchased our products."

 

I see no other way to contact them electronically. They do give their physical location though, so it would be a matter of sending them a letter.

 

On their website they also give instructions on how to remove SpyHunter. It is the regular way: Control panel > Programs > Remove a program. But in my case that didn't work as I described. Nor with RevoUninstaller, not even using System Restore! It blocked that. Including attempting System Restore in Safe mode!  :o

 

(Maybe that prescribed removal procedure only works with the purchased version. I didn't try that.)

 

So I would have only been able to have it removed with your help -or that of another expert- or using a system backup, as I did. If I would not have had that backup, I'm sure with your guidance it would have worked, but in the mean time I would have seen SpyHunter start scans unasked for about every 20 minutes. Speaking of being a nuisance! All together not exactly your regular software in my experience...    :D

 

Anyway, the point of all my writing here is to share with others what I have experienced with SpyHunter4 in the trial version. If others still want to try it out, go ahead. But I would strongly recommend making a System Backup first. Or else be prepared to ask the helpful friendly staff of Emsisoft for assistance in case you decide not to keep the software on your machine. That is all.   :)

 

It would be interesting to find out what the experience of the Emsisoft staff is with the trial version of that software. If it would be good, then it must be something peculiar on my notebook -HP EliteBook 850 G2- blocking the removal. If it would be bad, I could imagine Emsisoft preferring not to disclose that.    :P

Link to post
Share on other sites

PS:

On the Internet there are quite a few tutorials under the title "How to remove SpyHunter." But the first and second ones I found did not work on my machine, and the third one involved using the command prompt... 

.............

 

:excl: Oops... it looks like I overlooked one tiny detail! I just saw it on one of the "How to remove SpyHunter" tutorials on YouTube.

 

During the uninstall that panel offering to purchase a 6 month license for $10 appears, but what I overlooked was that left of the green "Get Offer" button, there appears another one: "Proceed with Uninstall." (See below attached screen shot.)

 

Just to find out if that would indeed work, I installed SpyHunter4 trial version again. And yes, it does uninstall that way.

 

Now I wish I could change the title of this thread to "SpyHunter4; How Overlooking a Detail Got Me Lost in a Labyrinth of Making Mistakes." And delete the "PUP" and "Malware" comments I erroneously made. My apologies to Enigma Software Group, and the readers of this thread.   :blush:

 

Oh well, making mistakes is only human. And it was a valuable lesson to learn not to be so curious. Because it was only out of curiosity that I needlessly got into this, while knowing in the back of my head that EIS gives me all the protection I need.   :)

post-4144-0-27098100-1459247868_thumb.png

Link to post
Share on other sites

I need a couple logs from FRST. It should reveal what needs to be removed to uninstall SpyHunter from your system.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to your desktop.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
  • Upvote 1
Link to post
Share on other sites

Dear Kevin,

 

I guess you are so busy and used to helping others solving their difficulties that you overlooked -in you hurry to help me- that in the mean time I posted that I had uninstalled SpyHunter using its own uninstaller. See my post right above yours if you please, beginning with :excl:. My apologies to you too. 

 

But even though the difficulty was solved, thank you very much for your kind offer to be of help. 8)  

Much appreciated.  :thumbs:

Link to post
Share on other sites
Thread Closed

Reason:
 Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread.
Link to post
Share on other sites
Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...