ParhaM Posted April 4, 2016 Report Share Posted April 4, 2016 Hi, in EIS >>>> Quarantine >>>> Add file >>>> Submit file we can send the samples for Emsisoft , in that window , we can see Emsisoft said send the result to our email. but in fact We have not received any email ! ( for example i send 2 samples 12 hours ago . ) well what do you think about this Link to comment Share on other sites More sharing options...
Siketa Posted April 4, 2016 Report Share Posted April 4, 2016 I don't use that feature at all. Link to comment Share on other sites More sharing options...
ParhaM Posted April 4, 2016 Author Report Share Posted April 4, 2016 yeah well still i have my question if they add this feature on their product so should be work yes? Link to comment Share on other sites More sharing options...
GT500 Posted April 5, 2016 Report Share Posted April 5, 2016 Our malware analysts do not reply to file submissions via e-mail. They do analyze every file they receive, and if something is considered to be a false positive then they will delist it. If it's being detected by BitDefender's engine, then they will forward it to BitDefender for their analysts to review. 1 Link to comment Share on other sites More sharing options...
Pars Posted April 5, 2016 Report Share Posted April 5, 2016 Our malware analysts do not reply to file submissions via e-mail. They do analyze every file they receive, and if something is considered to be a false positive then they will delist it. If it's being detected by BitDefender's engine, then they will forward it to BitDefender for their analysts to review. Hi, So I think, change the text is better. Thank You! 2 Link to comment Share on other sites More sharing options...
GT500 Posted April 6, 2016 Report Share Posted April 6, 2016 Yes, we do need to change the text for clarification. I have already mentioned it to our QA Manager. Link to comment Share on other sites More sharing options...
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