Mr.Pr

question: malware submission from product.

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Hi,

 

in EIS >>>> Quarantine >>>> Add file >>>> Submit file   

 

we can send the samples for Emsisoft , 

 

in that window , we can see Emsisoft said send the result to our email. 

 

but in fact We have not received any email‌ ! ( for example i send 2 samples 12 hours ago . ) 

 

well what do you think about this :D 

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Our malware analysts do not reply to file submissions via e-mail. They do analyze every file they receive, and if something is considered to be a false positive then they will delist it. If it's being detected by BitDefender's engine, then they will forward it to BitDefender for their analysts to review.

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Our malware analysts do not reply to file submissions via e-mail. They do analyze every file they receive, and if something is considered to be a false positive then they will delist it. If it's being detected by BitDefender's engine, then they will forward it to BitDefender for their analysts to review.

 

Hi,

So I think, change the text is better.

Thank You!

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Yes, we do need to change the text for clarification. I have already mentioned it to our QA Manager. ;)

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