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Dear Emsisoft - 

 

Your software seems to be picking up some malware activity from my laptop.  A normal scan doesn't pick anything up (see attached log), but several items have been automatically quarantined and blocked.  There is no obvious impact on the functionality of my laptop.  

 

I apologize for not following your directions perfectly.  You software did quite a bit of automatic activity before I found your forum post with the submission instructions.

 

I would appreciate any assistance you can offer.

 

Many thanks - 

Nathan

FRST.txt

Addition.txt

scan_160403-224842.txt

Quarantine_160404-230808.txt

Scan_160404-230756.txt

BB_160404-230745.txt

FG_160404-230724.txt

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Nathan,

Your system does not appear to be infected. However, the other logs you provided do show some suspicious activity.

Do the following:

Download AdwCleaner and save it on your desktop.

  • Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  • Double click on adwcleaner.exe to run the tool.
  • Click on the Scan button.
  • After the scan has finished, click on the Clean button.
  • Confirm each time with OK.
  • You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  • Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

    NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.

Download Junkware Removal Tool and save it on your desktop.
  • Run the tool by double-clicking it.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
Copy the below code to Notepad; Save As fixlist.txt to your Desktop.
2016-03-31 20:50 - 2016-03-31 20:50 - 00003470 _____ C:\WINDOWS\System32\Tasks\{38CCC3E4-95F7-4881-B748-ABDE8A91C044}
Task: C:\WINDOWS\Tasks\Adobe Flash Player Updater.job => 
Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineCore.job =>  <==== ATTENTION
Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineUA.job =>  <==== ATTENTION
AlternateDataStreams: C:\Users\Public\DRM:احتضان [98]
Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Nathan,

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

File: C:\WINDOWS\saPlugin.dll
Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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One more interesting point.  I have two accounts on my laptop, a general-use account and an admin account.  I ran all the previous scans from the general use account, using the "Run as Administrator" option.

 

However, I just ran a regular Emsisoft scan on the admin account, and it found six issues.  I then ran JRT, Adware Cleaner, and the Emsisoft Emergency Kit - but none of them found anything.  (See attached logs).

 

Any thoughts would be very appreciated.

AdwCleanerS3.txt

JRT1.txt

scan_160406-140339.txt

AdwCleanerS3.txt

JRT1.txt

scan_160406-140339.txt

scan_160406-153208.txt

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Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

C:\WINDOWS\TEMP\tmp00004753\tmp00000411
C:\WINDOWS\TEMP\tmp00004753\tmp0000041c
C:\WINDOWS\TEMP\tmp00004753\tmp0000040f
C:\WINDOWS\TEMP\tmp00004753\tmp0000041a
C:\WINDOWS\TEMP\tmp00004753\tmp000003f1
C:\WINDOWS\TEMP\tmp00004753\tmp0000040b
C:\WINDOWS\TEMP\tmp00004753
Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

Task: {04D1A35B-A535-479E-A91E-6CFF19460B83} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {33213335-7322-49CD-8E98-2A4AA212F989} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {360A7C51-1C05-4D29-B1DF-45FBD1207753} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {3D04F0BD-0F8C-4C52-97D0-820AAD7EF8B2} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {6623D708-5BAC-4C40-8BD4-8FFBBE4D07C9} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {739CC143-E79D-48CD-B98A-FACA712A8C5E} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {92E120F5-5E13-47EC-BE71-13D161F7E49A} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {9F902068-C545-456D-9605-CD0D3D79FC27} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {A47CE77F-B006-4CC0-9253-9EA3C27B4745} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {DC72D511-4928-42FE-8171-76D6EC5323D6} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {F7FDFDB0-BC48-4747-A2A4-97EB524E440C} - \Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd -> No File <==== ATTENTION
C:\Users\Nathan\AppData\Local\Google\Chrome\User Data\Default\Cache\f_000223
C:\Users\Nathan\AppData\Local\Google\Chrome\User Data\Default\Cache\f_000301
Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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