EEK found malware but can't quarantine or delete

[skri11a 0]

Ran EEK on a Windows 7 x64 machine.  It finds multiple items but it can't quarantine or delete anything.  I've ran it safe mode as well.

 

I've attached the requested logs.

 

Addition.txt

FRST.txt

scan_160407-201022.txt

 

 

 

[Kevin Zoll 309]

Do the following:

Download AdwCleaner and save it on your desktop.

• Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
• Double click on adwcleaner.exe to run the tool.
• Click on the Scan button.
• After the scan has finished, click on the Clean button.
• Confirm each time with OK.
• You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
• Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

  NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.

Download Junkware Removal Tool and save it on your desktop.

• Run the tool by double-clicking it.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log is saved to your desktop and will automatically open.
• Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

HKLM\...\Policies\Explorer: [NoViewOnDrive] 0
HKLM\...\Policies\Explorer: [DisableLocalMachineRun] 0
HKLM\...\Policies\Explorer: [DisableLocalMachineRunOnce] 0
HKLM\...\Policies\Explorer: [DisableCurrentUserRun] 0
HKLM\...\Policies\Explorer: [DisableCurrentUserRunOnce] 0
HKLM\...\Policies\Explorer: [NoViewContextMenu] 0
HKLM\...\Policies\Explorer: [NoShellSearchButton] 0
HKLM\...\Policies\Explorer: [NoFind] 0
HKLM\...\Policies\Explorer: [NoFile] 0
HKLM\...\Policies\Explorer: [HideClock] 0
HKLM\...\Policies\Explorer: [NoTrayContextMenu] 0
HKLM\...\Policies\Explorer: [NoTrayItemsDisplay] 0
HKLM\...\Policies\Explorer: [NoSetFolders] 0
HKLM\...\Policies\Explorer: [NoDevMgrUpdate] 0
HKLM\...\Policies\Explorer: [NoSetTaskbar] 0
HKLM\...\Policies\Explorer: [NoDeletePrinter] 0
HKLM\...\Policies\Explorer: [NoDFSTab] 0
HKLM\...\Policies\Explorer: [NoChangeStartMenu] 0
HKLM\...\Policies\Explorer: [NoLogoff] 0
HKLM\...\Policies\Explorer: [NoWindowsUpdate] 0
HKLM\...\Policies\Explorer: [NoEncryptOnMove] 0
HKLM\...\Policies\Explorer: [NoRunasInstallPrompt] 0
HKLM\...\Policies\Explorer: [NoResolveSearch] 0
HKLM\...\Policies\Explorer: [NoSaveSettings] 0
HKLM\...\Policies\Explorer: [NoHardwareTab] 0
HKLM\...\Policies\Explorer: [NoStartMenuSubFolders] 0
HKU\S-1-5-19\...\Policies\system: [DisableCMD] 0
HKU\S-1-5-19\...\Policies\system: [NoDispAppearancePage] 0
HKU\S-1-5-19\...\Policies\system: [NoDispBackgroundPage] 0
HKU\S-1-5-19\...\Policies\system: [NoDispSettingsPage] 0
HKU\S-1-5-19\...\Policies\Explorer: [NoViewOnDrive] 0
HKU\S-1-5-19\...\Policies\Explorer: [DisableLocalMachineRun] 0
HKU\S-1-5-19\...\Policies\Explorer: [DisableLocalMachineRunOnce] 0
HKU\S-1-5-19\...\Policies\Explorer: [DisableCurrentUserRun] 0
HKU\S-1-5-19\...\Policies\Explorer: [DisableCurrentUserRunOnce] 0
HKU\S-1-5-19\...\Policies\Explorer: [NoViewContextMenu] 0
HKU\S-1-5-19\...\Policies\Explorer: [NoShellSearchButton] 0
HKU\S-1-5-19\...\Policies\Explorer: [NoFind] 0
HKU\S-1-5-19\...\Policies\Explorer: [NoFile] 0
HKU\S-1-5-19\...\Policies\Explorer: [HideClock] 0
HKU\S-1-5-19\...\Policies\Explorer: [NoTrayContextMenu] 0
HKU\S-1-5-19\...\Policies\Explorer: [NoTrayItemsDisplay] 0
HKU\S-1-5-19\...\Policies\Explorer: [NoSetFolders] 0
HKU\S-1-5-19\...\Policies\Explorer: [NoDevMgrUpdate] 0
HKU\S-1-5-19\...\Policies\Explorer: [NoSetTaskbar] 0
HKU\S-1-5-19\...\Policies\Explorer: [NoDeletePrinter] 0
HKU\S-1-5-19\...\Policies\Explorer: [NoDFSTab] 0
HKU\S-1-5-19\...\Policies\Explorer: [NoChangeStartMenu] 0
HKU\S-1-5-19\...\Policies\Explorer: [NoLogoff] 0
HKU\S-1-5-19\...\Policies\Explorer: [NoWindowsUpdate] 0
HKU\S-1-5-19\...\Policies\Explorer: [NoEncryptOnMove] 0
HKU\S-1-5-19\...\Policies\Explorer: [NoRunasInstallPrompt] 0
HKU\S-1-5-19\...\Policies\Explorer: [NoResolveSearch] 0
HKU\S-1-5-19\...\Policies\Explorer: [NoSaveSettings] 0
HKU\S-1-5-19\...\Policies\Explorer: [NoHardwareTab] 0
HKU\S-1-5-19\...\Policies\Explorer: [NoStartMenuSubFolders] 0
HKU\S-1-5-20\...\Policies\system: [DisableCMD] 0
HKU\S-1-5-20\...\Policies\system: [NoDispAppearancePage] 0
HKU\S-1-5-20\...\Policies\system: [NoDispBackgroundPage] 0
HKU\S-1-5-20\...\Policies\system: [NoDispSettingsPage] 0
HKU\S-1-5-20\...\Policies\Explorer: [NoViewOnDrive] 0
HKU\S-1-5-20\...\Policies\Explorer: [DisableLocalMachineRun] 0
HKU\S-1-5-20\...\Policies\Explorer: [DisableLocalMachineRunOnce] 0
HKU\S-1-5-20\...\Policies\Explorer: [DisableCurrentUserRun] 0
HKU\S-1-5-20\...\Policies\Explorer: [DisableCurrentUserRunOnce] 0
HKU\S-1-5-20\...\Policies\Explorer: [NoViewContextMenu] 0
HKU\S-1-5-20\...\Policies\Explorer: [NoShellSearchButton] 0
HKU\S-1-5-20\...\Policies\Explorer: [NoFind] 0
HKU\S-1-5-20\...\Policies\Explorer: [NoFile] 0
HKU\S-1-5-20\...\Policies\Explorer: [HideClock] 0
HKU\S-1-5-20\...\Policies\Explorer: [NoTrayContextMenu] 0
HKU\S-1-5-20\...\Policies\Explorer: [NoTrayItemsDisplay] 0
HKU\S-1-5-20\...\Policies\Explorer: [NoSetFolders] 0
HKU\S-1-5-20\...\Policies\Explorer: [NoDevMgrUpdate] 0
HKU\S-1-5-20\...\Policies\Explorer: [NoSetTaskbar] 0
HKU\S-1-5-20\...\Policies\Explorer: [NoDeletePrinter] 0
HKU\S-1-5-20\...\Policies\Explorer: [NoDFSTab] 0
HKU\S-1-5-20\...\Policies\Explorer: [NoChangeStartMenu] 0
HKU\S-1-5-20\...\Policies\Explorer: [NoLogoff] 0
HKU\S-1-5-20\...\Policies\Explorer: [NoWindowsUpdate] 0
HKU\S-1-5-20\...\Policies\Explorer: [NoEncryptOnMove] 0
HKU\S-1-5-20\...\Policies\Explorer: [NoRunasInstallPrompt] 0
HKU\S-1-5-20\...\Policies\Explorer: [NoResolveSearch] 0
HKU\S-1-5-20\...\Policies\Explorer: [NoSaveSettings] 0
HKU\S-1-5-20\...\Policies\Explorer: [NoHardwareTab] 0
HKU\S-1-5-20\...\Policies\Explorer: [NoStartMenuSubFolders] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\system: [NoDispAppearancePage] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\system: [NoDispSettingsPage] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [NoViewOnDrive] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [DisableLocalMachineRun] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [DisableLocalMachineRunOnce] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [DisableCurrentUserRun] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [DisableCurrentUserRunOnce] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [NoViewContextMenu] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [NoShellSearchButton] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [NoFind] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [NoFile] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [HideClock] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [NoTrayContextMenu] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [NoTrayItemsDisplay] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [NoSetFolders] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [NoDevMgrUpdate] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [NoSetTaskbar] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [NoDeletePrinter] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [NoDFSTab] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [NoChangeStartMenu] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [NoLogoff] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [NoWindowsUpdate] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [NoEncryptOnMove] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [NoRunasInstallPrompt] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [NoResolveSearch] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [NoSaveSettings] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [NoHardwareTab] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\Policies\Explorer: [NoStartMenuSubFolders] 0
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\MountPoints2: {3ca0ec9d-a89a-11e3-9c01-c860002f6f54} - F:\Autorun.exe
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\MountPoints2: {a98856cd-7a24-11e2-ae4d-c860002f6f54} - F:\ToolLauncher-Bootstrap.exe
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\MountPoints2: {ac8e1a18-5fdb-11e1-9b10-806e6f6e6963} - E:\SETUP.exe
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\...\MountPoints2: {f6f05bad-d0fd-11e1-b0b1-c860002f6f54} - F:\ToolLauncher-Bootstrap.exe
HKU\S-1-5-18\...\Policies\system: [NoDispAppearancePage] 0
HKU\S-1-5-18\...\Policies\system: [NoDispSettingsPage] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoViewOnDrive] 0
HKU\S-1-5-18\...\Policies\Explorer: [DisableLocalMachineRun] 0
HKU\S-1-5-18\...\Policies\Explorer: [DisableLocalMachineRunOnce] 0
HKU\S-1-5-18\...\Policies\Explorer: [DisableCurrentUserRun] 0
HKU\S-1-5-18\...\Policies\Explorer: [DisableCurrentUserRunOnce] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoViewContextMenu] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoShellSearchButton] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoFind] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoFile] 0
HKU\S-1-5-18\...\Policies\Explorer: [HideClock] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoTrayContextMenu] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoTrayItemsDisplay] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoSetFolders] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoDevMgrUpdate] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoSetTaskbar] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoDeletePrinter] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoDFSTab] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoChangeStartMenu] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoLogoff] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoWindowsUpdate] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoEncryptOnMove] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoRunasInstallPrompt] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoResolveSearch] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoSaveSettings] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoHardwareTab] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoStartMenuSubFolders] 0
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\.DEFAULT\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Default_Page_URL = 
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Default_Search_URL = 
SearchScopes: HKLM -> {b0441a0e-a49a-4e16-afc1-74ecced1921f} URL = 
2012-11-15 16:29 - 2012-11-15 16:29 - 9842040 _____ (Webroot Software, Inc.) C:\Program Files (x86)\Common Files\wruninstall.exe
2014-01-22 18:52 - 2014-01-22 18:52 - 0000057 _____ () C:\ProgramData\Ament.ini
C:\Users\heather\AppData\Local\Temp\libeay32.dll
C:\Users\heather\AppData\Local\Temp\msvcr120.dll
C:\Users\heather\AppData\Local\Temp\sqlite3.dllTask: {819A8E3B-987A-4EC0-945A-E21067E52186} - \Advanced System Protector_startup -> No File <==== ATTENTION
Task: {8791988F-A6B4-47B3-A70D-B5049D1B65EB} - \RegClean Pro -> No File <==== ATTENTIONTask: {BC1C7034-30D9-4865-9309-F7614F8B8D88} - \Advanced System Protector -> No File <==== ATTENTION
Task: {E9239224-3178-45CC-8CE3-944328FFF772} - \Scheduled Update for Ask Toolbar -> No File <==== ATTENTION
HKU\.DEFAULT\Software\Classes\exefile: "%1" %* <===== ATTENTION
HKU\S-1-5-19\Software\Classes\.exe: exefile => "%1" %* <===== ATTENTION
HKU\S-1-5-19\Software\Classes\exefile: "%1" %* <===== ATTENTION
HKU\S-1-5-20\Software\Classes\.exe: exefile => "%1" %* <===== ATTENTION
HKU\S-1-5-20\Software\Classes\exefile: "%1" %* <===== ATTENTION
HKU\S-1-5-21-1251152204-3666127586-3085048315-1000\Software\Classes\exefile: "%1" %* <===== ATTENTION

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

[skri11a 0]

Thanks for your reply.

 

I've attached the logs.

AdwCleanerC2.txt

AdwCleanerS2.txt

Fixlog.txt

JRT.txt

[Kevin Zoll 309]

Let's take a fresh look.

Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply.

Be sure to let me know how things are running.

[skri11a 0]

Here are the latest logs.

 

The computer is still wonky.  Sometimes things take forever to load and other times it just snaps along.

FRST.txt

scan_160413-144948.txt

[Kevin Zoll 309]

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

Winsock: Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224 2014-12-05] (Microsoft Corporation)ATTENTION: LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"
Winsock: Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224 2009-07-13] (Microsoft Corporation)ATTENTION: LibraryPath should be "%SystemRoot%\system32\napinsp.dll"
Winsock: Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024 2009-07-13] (Microsoft Corporation)ATTENTION: LibraryPath should be "%SystemRoot%\system32\pnrpnsp.dll"
Winsock: Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024 2009-07-13] (Microsoft Corporation)ATTENTION: LibraryPath should be "%SystemRoot%\system32\pnrpnsp.dll"
Winsock: Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424 2013-09-07] (Microsoft Corporation)ATTENTION: LibraryPath should be "%SystemRoot%\System32\mswsock.dll"
Winsock: Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992 2009-07-13] (Microsoft Corporation)ATTENTION: LibraryPath should be "%SystemRoot%\System32\winrnr.dll"
cmd: netsh winsock reset
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @adobe.com/FlashPlayer -> C:\Windows\system32\Macromed\Flash\NPSWF32.dll [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\.TE" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\.BAD" /f
Reg: reg delete "HKEY_USERS\S-1-5-19\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM" /v "DISABLETASKMGR" /f
Reg: reg delete "HKEY_USERS\S-1-5-20\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM" /v "DISABLETASKMGR" /f
Reg: reg delete "HKEY_USERS\S-1-5-19\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM" /v "DISABLEREGISTRYTOOLS" /f
Reg: reg delete "HKEY_USERS\S-1-5-20\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM" /v "DISABLEREGISTRYTOOLS" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER" /v "NORUN" /f
Reg: reg delete "HKEY_USERS\.DEFAULT\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER" /v "NORUN" /f
Reg: reg delete "HKEY_USERS\S-1-5-19\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER" /v "NORUN" /f
Reg: reg delete "HKEY_USERS\S-1-5-20\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER" /v "NORUN" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-1251152204-3666127586-3085048315-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER" /v "NORUN" /f
Reg: reg delete "HKEY_USERS\.DEFAULT\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER" /v "NOFOLDEROPTIONS" /f
Reg: reg delete "HKEY_USERS\S-1-5-19\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER" /v "NOFOLDEROPTIONS" /f
Reg: reg delete "HKEY_USERS\S-1-5-20\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER" /v "NOFOLDEROPTIONS" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-1251152204-3666127586-3085048315-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER" /v "NOFOLDEROPTIONS" /f
Reg: reg delete "HKEY_USERS\.DEFAULT\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER" /v "NOFOLDEROPTIONS" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER" /v "NOFOLDEROPTIONS" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER" /v "NOFOLDEROPTIONS" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\VIPROTOCOL.VIPROTOCOLOLE" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\VIPROTOCOL.VIPROTOCOLOLE.1" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{049BCB76-CEF4-43C9-9F4D-4539C7DE9742}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{098E4E5F-7877-4EBE-9A51-49CDEFBED242}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{0CEC5206-43FA-4BC8-91A7-DC5B121F7960}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{191EA747-1B0F-4895-8A45-B96A9EE15E28}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{3F210473-F79B-48AA-B4B0-78872B5B4541}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{4C0961A5-3F88-4055-A100-106AFEC2CF9E}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{4EECBA27-86E3-49FF-9084-986F22CFDE7B}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{5BC4D4DF-CE7A-4582-835E-56860B14462E}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{661A3047-196C-40BE-B957-98532655A787}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{716E5A46-C344-4D13-99DB-BDCE7466B8A2}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{82024F98-F9FB-47F4-860F-887E41883C9D}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{962DE9EA-6508-4D38-B5A1-EA8E431CF0A0}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{A3BD0431-C030-45BF-915D-01C8E8AF05D7}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{AE88B8C3-41A9-4BB6-B12D-BDA9219E58FB}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{B32878B5-90B1-4775-A6DF-DF5FEF423606}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{C13F1DBD-F8F6-496F-957A-2FDF9594BF4F}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{C9E2A578-FDDF-4214-8DB0-0F33E3421553}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{D8F4593C-CCD4-499C-99A3-ABE6427195B9}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{DFF78A48-9941-4ABF-8E21-E1D66F6AF4B1}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{E64A3E85-DA78-4178-91A8-E9FAA308375B}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{E70EAE41-BB5A-440E-BF6E-BE2A280FD49C}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{E9D59045-793B-4638-ABB6-881E6CE9AEEA}" /f

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

[skri11a 0]

Here is the fixlog.

Fixlog.txt

[Kevin Zoll 309]

Let's take a fresh look.

Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply.

Be sure to let me know how things are running.

[skri11a 0]

Here's the latest logs.  It looks like things are clean.  I've started removing all of the ASUS bloatware to get some more performance improvements.

 

Thank you for your help. The computer is definitely behaving better.

scan_160416-211413.txt

FRST.txt

[Kevin Zoll 309]

Your logs look fine.

Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from here and save it to your desktop.

• Ensure Remove disinfection tools is checked.
• Also place a checkmark next to:
  • Create registry backup
  • Purge system restore
• Click the Run button.

When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad.

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

• UnZip CCleaner Portable to a folder on your Desktop named CCleaner

Run CCleaner

• Open the CCleaner Folder on your Desktop and double-click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
• Click "Options" and choose "Advanced"
• Uncheck "Only delete files in Windows Temp folders older than 24 hours"
• Then go back to "Cleaner" and click the "RunCleaner" button.
• Exit CCleaner.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Articles to Read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

[skri11a 0]

Yup, everything looks good now.

 

Thanks again for your help.

[Kevin Zoll 309]

You're welcome.

Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread.