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One of the computers on my license has a problem with ReimagePlus loading when various searches are conducted, is impossible to close and requires a restart.

It predates the installation of Emsisoft Internet Security and is also named Windows PC repair.

It is not found with an EIS scan.

It does not appear in All Apps.

It does not show in Add / Remove programs.

It seems to be impossible to uninstall by normal means.

The machine is Windows 10 64 bit.

I have run EEK and FRST./ The files are attached.


Note! Any files in D:/Prescan have been deleted except Emsisoft Internet Security. The Folder was setup as an alternative to C:/Downloads.

Because the affected computer is away from my normal computers I ran the two programs from a USB key.


Are you able to offer any assistance?






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Do the following:

Download AdwCleaner and save it on your desktop.

  • Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  • Double click on adwcleaner.exe to run the tool.
  • Click on the Scan button.
  • After the scan has finished, click on the Clean button.
  • Confirm each time with OK.
  • You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  • Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

    NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.

Download Junkware Removal Tool and save it on your desktop.
  • Run the tool by double-clicking it.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
Copy the below code to Notepad; Save As fixlist.txt to your Desktop.
HKU\S-1-5-21-3853085366-4102244422-2788478921-1000\...\MountPoints2: {a8492904-acf5-11e5-ac3f-a4badbfa32d2} - "F:\StartClickFreeBackup.exe" 
HKU\S-1-5-21-3853085366-4102244422-2788478921-1000\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://services.freshy.com/general/newhometab.php?hometab=home&partner=10815&guid={2AFFE8D3-5D5A-40FC-9FFF-4C47A626CC6E}&i=
HKU\S-1-5-21-3853085366-4102244422-2788478921-1000\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://services.freshy.com/general/newhometab.php?hometab=home&partner=10815&guid={2AFFE8D3-5D5A-40FC-9FFF-4C47A626CC6E}&i=
SearchScopes: HKU\S-1-5-21-3853085366-4102244422-2788478921-1000 -> DefaultScope {F573653F-280A-466D-B5F4-02298BB838B0} URL = hxxp://search.findwide.com/serp?guid={2AFFE8D3-5D5A-40FC-9FFF-4C47A626CC6E}&action=default_search&k={searchTerms}
SearchScopes: HKU\S-1-5-21-3853085366-4102244422-2788478921-1000 -> {F573653F-280A-466D-B5F4-02298BB838B0} URL = hxxp://search.findwide.com/serp?guid={2AFFE8D3-5D5A-40FC-9FFF-4C47A626CC6E}&action=default_search&k={searchTerms}
Toolbar: HKLM - FindWide Toolbar - {7F8BCEA1-1314-4A4E-8B8D-22AA4E998BFD} - C:\Program Files (x86)\TNT2\Profiles\10815\passport64.dll No File
Toolbar: HKLM-x32 - FindWide Toolbar - {7F8BCEA1-1314-4A4E-8B8D-22AA4E998BFD} - C:\Program Files (x86)\TNT2\Profiles\10815\passport.dll No File
Toolbar: HKU\S-1-5-21-3853085366-4102244422-2788478921-1000 -> No Name - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -  No File
Toolbar: HKU\S-1-5-21-3853085366-4102244422-2788478921-1000 -> FindWide Toolbar - {7F8BCEA1-1314-4A4E-8B8D-22AA4E998BFD} - C:\Program Files (x86)\TNT2\Profiles\10815\passport64.dll No File
Task: {0778F16B-BDDD-400B-9D35-B125BFFFBDB6} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {24C04AE2-E13B-40DC-B739-CDE5418DBD77} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {265B6D48-E3DB-46B3-A0B6-9AC30FC4E047} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {2AD2C50B-1F76-4ECE-A769-25D862328598} - System32\Tasks\{0F040C47-7A7A-7E0B-7E11-090C0C0A117E} => powershell.exe -nologo -executionpolicy bypass -noninteractive -windowstyle hidden -EncodedCommand JABFAHIAcgBvAHIAQQBjAHQAaQBvAG4AUAByAGUAZgBlAHIAZQBuAGMAZQA9ACIAcwB0AG8AcAAiADsAJABzAGMAPQAiAFMAaQBsAGUAbgB0AGwAeQBDAG8AbgB0AGkAbgB1AGUAIgA7ACQAVwBhAHIAbgBpAG4AZwBQAHIAZQBmAGUAcgBlAG4AYwBlAD0AJABzAGMAOwAkAFAAcgBvAGcA (the data entry has 9432 more characters). <==== ATTENTION
Task: {57E43E6B-C81D-4C79-B5E0-3BAE681A5A30} - System32\Tasks\{52A61B67-3760-8AD3-6681-0181C0297814} => Regsvr32.exe /s /n /i:"/rt" "C:\PROGRA~3\552edd8d\1d54167f.dll" <==== ATTENTION
Task: {629B00E2-6B8B-4A2F-A251-6204516A7CF0} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {A1A74414-A858-49B2-97B0-669B11DAC70C} - \Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeReminderTime -> No File <==== ATTENTION
Task: {C21AB372-FBA0-4C2B-A6D7-6C84CB8C552C} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {C878D389-143F-400D-9666-B1AEA8C2639D} - System32\Tasks\Ouvoalxiaxsip => C:\ProgramData\Ouvoalxiaxsip\\poospefi.exe
Task: {D604A283-A7E8-4B40-8F05-B87158D7F080} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {F1F527A5-8CFB-4487-A259-BE27E4BC2171} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {F4482C1A-E7A6-46EB-89CA-E45F73F1E538} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {FC7728E0-A48D-4F01-8C5E-020DE25D676F} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {FD518E2E-63DE-46CF-8989-9A483EB9C4F8} - \Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeTime -> No File <==== ATTENTION
Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Your logs look fine.

Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from here and save it to your desktop.

  • Ensure Remove disinfection tools is checked.
  • Also place a checkmark next to:
    • Create registry backup
    • Purge system restore
  • Click the Run button.
When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad.

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner
Run CCleaner
  • Open the CCleaner Folder on your Desktop and double-click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • Click "Options" and choose "Advanced"
  • Uncheck "Only delete files in Windows Temp folders older than 24 hours"
  • Then go back to "Cleaner" and click the "RunCleaner" button.
  • Exit CCleaner.
You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Articles to Read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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All suggestions now complete.

After completion I ran the Windows 10 Defragmenter and the computer is now much faster and operating with no concerns.

Thanks for your prompt and good advice.

Although the user is on one of my 3 user licences he is new to Emsisoft Internet Security but is now a grateful convert.

Regards and Thanks


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You are welcome.

Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread.

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