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Help My Little Sisters Handmedown get running please?


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Casey,

Do the following:

Download AdwCleaner and save it on your desktop.

  • Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  • Double click on adwcleaner.exe to run the tool.
  • Click on the Scan button.
  • After the scan has finished, click on the Clean button.
  • Confirm each time with OK.
  • You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  • Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

    NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.

Download Junkware Removal Tool and save it on your desktop.
  • Run the tool by double-clicking it.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
Copy the below code to Notepad; Save As fixlist.txt to your Desktop.
HKU\S-1-5-21-660230534-9386771-3986129850-1001\...\Policies\Explorer: [NolowDiskSpaceChecks] 1
ShellIconOverlayIdentifiers-x32: [ SkyDrivePro1 (ErrorConflict)] -> {8BA85C75-763B-4103-94EB-9470F12FE0F7} => C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL No File
ShellIconOverlayIdentifiers-x32: [ SkyDrivePro2 (SyncInProgress)] -> {CD55129A-B1A1-438E-A425-CEBC7DC684EE} => C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL No File
ShellIconOverlayIdentifiers-x32: [ SkyDrivePro3 (InSync)] -> {E768CD3B-BDDC-436D-9C13-E1B39CA257B1} => C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL No File
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
BHO-x32: No Name -> {95B7759C-8C7F-4BF1-B163-73684A933233} ->  No File
Toolbar: HKLM-x32 - No Name - {311B58DC-A4DC-4B04-B1B5-60299AD3D803} -  No File
Toolbar: HKU\S-1-5-21-660230534-9386771-3986129850-1001 -> No Name - {98279C38-DE4B-4BCF-93C9-8EC26069D6F4} -  No File
Toolbar: HKU\S-1-5-21-660230534-9386771-3986129850-1001 -> No Name - {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} -  No File
Handler: linkscanner - No CLSID Value
FF NetworkProxy: "no_proxies_on", "*.local"
FF NetworkProxy: "type", 0
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @microsoft.com/Lync,version=15.0 -> C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Mozilla Firefox\plugins\npmeetingjoinpluginoc.dll No File
FF user.js: detected! => C:\Users\Brittany\AppData\Roaming\Mozilla\Firefox\Profiles\z594ol3m.default\user.js
FF Extension: No Name - C:\Users\Brittany\AppData\Roaming\Mozilla\Firefox\Profiles\z594ol3m.default\extensions\[email protected] [Not Found]
FF Extension: No Name - C:\ProgramData\AVG Secure Search\FireFoxExt\18.3.0.885 [Not Found]
FF Extension: No Name - C:\Program Files (x86)\IObit Apps Toolbar\FF [Not Found]
FF Extension: No Name - C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd} [Not Found]
FF Extension: No Name - [email protected] [Not Found]
FF Extension: No Name - [email protected] [Not Found]
CHR HKLM-x32\...\Chrome\Extension: [pgafcinpmmpklohkojmllohdhomoefph] - No Path
2016-04-21 18:59 - 2016-04-21 18:59 - 00000000 ____D () C:\ProgramData\{BE2ACE5C-32B7-4777-9BDF-ECF87CDAB705}
2016-04-03 18:20 - 2016-04-03 18:20 - 00023696 _____ (Realtek Semiconductor Corp.) C:\windows\system32\SET933F.tmp
C:\Users\Brittany\fvl_setup_132u.exe
C:\Users\Brittany\AppData\Local\Temp\UNINSTALL.exe
Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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I also asked you to run JRT, I need the JRT log.

Let's take a fresh look.

Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply.

Be sure to let me know how things are running.

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