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Is there a way to unlock .locky files

shoeb

By shoeb,
in Help, my PC is infected!

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shoeb

shoeb 0

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HI,

 

I opend a file sent to me from my own mail account, when i opend it all my files got encrypted.

.locky extesnion.

I tried and google some softwares and later discoverd EMISISOFT.

 

Please let me know if i can decrypt the files locked. the files got uploaded to my one drive storage microsft account.

Also how can i make sure PC's / devices connected to my one drive will not be affected.

 

Thank you in advance.

Files attached as requested.

Addition.txt

FRST.txt

scan_160514-231531.txt

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Kevin Zoll

Kevin Zoll 309

Posted
Posted

Hello,

Unfortunately, it is not possible to decrypt Locky encrypted files.

I can help you with removing the infection.

Do the following:

Download AdwCleaner and save it on your desktop.

  • Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  • Double click on adwcleaner.exe to run the tool.
  • Click on the Scan button.
  • After the scan has finished, click on the Clean button.
  • Confirm each time with OK.
  • You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  • Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

    NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.

Download Junkware Removal Tool and save it on your desktop.
  • Run the tool by double-clicking it.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
Copy the below code to Notepad; Save As fixlist.txt to your Desktop.
HKLM\...\Run: [] => [X]
HKU\S-1-5-19\Control Panel\Desktop\\SCRNSAVE.EXE -> 
HKU\S-1-5-20\Control Panel\Desktop\\SCRNSAVE.EXE -> 
HKU\S-1-5-21-4102817522-1935223202-3069176752-1000\...\MountPoints2: {142366ac-b4b2-11e1-b2dd-806e6f6e6963} - E:\setup.exe
HKU\S-1-5-21-4102817522-1935223202-3069176752-1000\...\MountPoints2: {5848101e-aa0c-11e4-9865-e66bc2c96ca6} - G:\SISetup.exe
HKU\S-1-5-21-4102817522-1935223202-3069176752-1000\...\MountPoints2: {6899210d-c122-11e4-bf78-92801e4b08a1} - F:\AutoRun.exe
HKU\S-1-5-21-4102817522-1935223202-3069176752-1000\...\MountPoints2: {7994ac2c-c1c2-11e4-ae5f-f0a8a813d4ae} - F:\AutoRun.exe
HKU\S-1-5-21-4102817522-1935223202-3069176752-1000\...\MountPoints2: {7994acfd-c1c2-11e4-ae5f-f0a8a813d4ae} - G:\AutoRun.exe
HKU\S-1-5-21-4102817522-1935223202-3069176752-1000\...\MountPoints2: {bea2524f-b0dc-11e4-ad22-c5a71e2e450d} - F:\AutoRun.exe
HKU\S-1-5-21-4102817522-1935223202-3069176752-1000\...\MountPoints2: {d0a7114a-42f3-11e2-872f-002622f25565} - F:\unlock.exe autoplay=true
HKU\S-1-5-21-4102817522-1935223202-3069176752-1000\Control Panel\Desktop\\SCRNSAVE.EXE -> 
HKU\S-1-5-18\Control Panel\Desktop\\SCRNSAVE.EXE -> 
ShellIconOverlayIdentifiers: [GDriveSharedOverlay] -> {81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44} =>  No File
CHR HKLM\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
SearchScopes: HKU\S-1-5-21-4102817522-1935223202-3069176752-1000 -> {AFDBDDAA-5D3F-42EE-B79C-185A7020515B} URL = 
BHO: No Name -> {02478D38-C3F9-4efb-9B51-7695ECA05670} -> No File
BHO: No Name -> {AA58ED58-01DD-4d91-8333-CF10577473F7} -> No 
Toolbar: HKLM - No Name - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -  No File
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin: @nitropdf.com/NitroPDF.PrevVerNPR -> C:\Program Files\Nitro\Reader 3\npnitromozilla.dll [No File]
FF Plugin: @tools.google.com/Google Update;version=3 -> C:\Program Files\Google\Update\1.3.28.1\npGoogleUpdate3.dll [No File]
FF Plugin: @tools.google.com/Google Update;version=9 -> C:\Program Files\Google\Update\1.3.28.1\npGoogleUpdate3.dll [No File]
CHR HKLM\...\Chrome\Extension: [lifbcibllhkdhoafpjfnlhfpfgnpldfl] - C:\Program Files\Skype\Toolbars\ChromeExtension\skype_chrome_extension.crx <not found>
2013-11-25 19:58 - 2013-11-25 23:10 - 50053120 _____ () C:\Program Files\GUT5FF1.tmp
2015-07-12 20:01 - 2015-07-12 20:01 - 0000862 _____ () C:\Users\stock\AppData\Roaming\Rim.Desktop.HttpServerSetup.log
2016-05-12 11:16 - 2016-05-12 11:16 - 0003780 ____N () C:\ProgramData\4F8D4323C45516246B6CAE73110C4E42.locky
2015-08-22 16:50 - 2015-08-22 16:50 - 0000057 _____ () C:\ProgramData\Ament.ini
2015-05-10 16:09 - 2012-08-31 09:49 - 0024772 _____ () C:\ProgramData\P1210DEF.css
2015-05-10 16:09 - 2015-05-10 16:10 - 0014682 _____ () C:\ProgramData\P1210OS.HTM
2016-05-12 11:16 - 2016-05-12 11:16 - 0010244 _____ () C:\ProgramData\_HELP_instructions.html
Task: C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-4102817522-1935223202-3069176752-500Core.job => 
Task: C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-4102817522-1935223202-3069176752-500UA.job => 
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job =>  <==== ATTENTION
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job =>  <==== ATTENTION
AlternateDataStreams: C:\Windows:nlsPreferences [386]
AlternateDataStreams: C:\ProgramData\TEMP:20087FC5 [151]
C:\$Recycle.Bin\S-1-5-21-4102817522-1935223202-3069176752-500\$RNMDCP9.exe
C:\ProgramData\apn
C:\Users\Administrator\AppData\Local\Conduit
C:\Users\Administrator\AppData\Roaming\b1toolbar
C:\Users\Administrator\AppData\Roaming\baidu
C:\Users\Administrator\AppData\Local\b1e
C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\Extensions\hahpjplbmicfkmoccokbjejahjjpnena
C:\Users\shoebs\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8VO8VC84\87yg7yyb[1].txt
Reg: reg delete "HKEY_USERS\S-1-5-21-2621707416-102367153-176061823-1585\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-4102817522-1935223202-3069176752-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-4102817522-1935223202-3069176752-500\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-2621707416-102367153-176061823-1585\SOFTWARE\APPDATALOW\SOFTWARE\CONDUIT" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-4102817522-1935223202-3069176752-500\SOFTWARE\APPDATALOW\SOFTWARE\CONDUIT" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-4102817522-1935223202-3069176752-500\SOFTWARE\CONDUIT" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CONDUIT" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\TRACING\AU__RASAPI32" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\TRACING\AU__RASMANCS" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\TRACING\BINGBAR_RASMANCS" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\PROTECTOR_DLL.PROTECTORBHO" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\PROTECTOR_DLL.PROTECTORBHO.1" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-2621707416-102367153-176061823-1585\SOFTWARE\SOFTONIC" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-4102817522-1935223202-3069176752-500\SOFTWARE\SOFTONIC" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-4102817522-1935223202-3069176752-500\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN" /v "BACKGROUNDCONTAINER" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-4102817522-1935223202-3069176752-500\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{02478D38-C3F9-4EFB-9B51-7695ECA05670}" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-4102817522-1935223202-3069176752-500\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{EF99BD32-C1FB-11D2-892F-0090271D4F88}" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-2621707416-102367153-176061823-1585\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{02478D38-C3F9-4EFB-9B51-7695ECA05670}" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-4102817522-1935223202-3069176752-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{02478D38-C3F9-4EFB-9B51-7695ECA05670}" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-4102817522-1935223202-3069176752-500\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{02478D38-C3F9-4EFB-9B51-7695ECA05670}" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-4102817522-1935223202-3069176752-500\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{EF99BD32-C1FB-11D2-892F-0090271D4F88}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\PREAPPROVED\{02478D38-C3F9-4EFB-9B51-7695ECA05670}" /f
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\PREAPPROVED\{EF99BD32-C1FB-11D2-892F-0090271D4F88}" /f
Close Notepad.

NOTE: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Kevin Zoll

Kevin Zoll 309

Posted
Posted

Let's take a fresh look.

Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply.

Be sure to let me know how things are running.

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Kevin Zoll

Kevin Zoll 309

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Posted

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

HKU\S-1-5-21-2621707416-102367153-176061823-1585\...\MountPoints2: F - F:\AutoRun.exe
HKU\S-1-5-21-2621707416-102367153-176061823-1585\...\MountPoints2: H - H:\AutoRun.exe
HKU\S-1-5-21-2621707416-102367153-176061823-1585\...\MountPoints2: {06fbad8e-d05b-11e4-86c3-da9fdfd158bb} - F:\AutoRun.exe
HKU\S-1-5-21-2621707416-102367153-176061823-1585\...\MountPoints2: {142366ac-b4b2-11e1-b2dd-806e6f6e6963} - E:\Setup.exe
HKU\S-1-5-21-2621707416-102367153-176061823-1585\...\MountPoints2: {1aa63d08-cdf1-11e4-9a68-b5bd554356a4} - F:\AutoRun.exe
HKU\S-1-5-21-2621707416-102367153-176061823-1585\...\MountPoints2: {33de8803-c094-11e4-960f-b4892bd992c3} - F:\AutoRun.exe
HKU\S-1-5-21-2621707416-102367153-176061823-1585\...\MountPoints2: {33de882e-c094-11e4-960f-ece2670417ec} - F:\AutoRun.exe
HKU\S-1-5-21-2621707416-102367153-176061823-1585\...\MountPoints2: {3faf82cf-8607-11e5-9ed9-e510c54fe7a3} - F:\AutoRun.exe
HKU\S-1-5-21-2621707416-102367153-176061823-1585\...\MountPoints2: {49c0d3ff-5454-11e5-8df5-dbc21305eea9} - F:\AutoRun.exe
HKU\S-1-5-21-2621707416-102367153-176061823-1585\...\MountPoints2: {5848100c-aa0c-11e4-9865-e66bc2c96ca6} - F:\AutoRun.exe
HKU\S-1-5-21-2621707416-102367153-176061823-1585\...\MountPoints2: {6899210d-c122-11e4-bf78-92801e4b08a1} - F:\AutoRun.exe
HKU\S-1-5-21-2621707416-102367153-176061823-1585\...\MountPoints2: {798c6af9-5492-11e5-8ece-d9511ea78dbe} - H:\AutoRun.exe
HKU\S-1-5-21-2621707416-102367153-176061823-1585\...\MountPoints2: {7994ac2c-c1c2-11e4-ae5f-f0a8a813d4ae} - F:\AutoRun.exe
HKU\S-1-5-21-2621707416-102367153-176061823-1585\...\MountPoints2: {7994acfd-c1c2-11e4-ae5f-f0a8a813d4ae} - F:\AutoRun.exe
HKU\S-1-5-21-2621707416-102367153-176061823-1585\...\MountPoints2: {8b182566-d3a5-11e5-9bcb-e2b76bd5c7f2} - G:\AutoRun.exe
HKU\S-1-5-21-2621707416-102367153-176061823-1585\...\MountPoints2: {8c32ed3b-bf09-11e4-81e4-d7fdc917fcbb} - F:\AutoRun.exe
HKU\S-1-5-21-2621707416-102367153-176061823-1585\...\MountPoints2: {bea2524f-b0dc-11e4-ad22-c5a71e2e450d} - F:\AutoRun.exe
HKU\S-1-5-21-2621707416-102367153-176061823-1585\...\MountPoints2: {d0a7114a-42f3-11e2-872f-002622f25565} - F:\unlock.exe autoplay=true
HKU\S-1-5-21-2621707416-102367153-176061823-1585\...\MountPoints2: {dfed9d22-b013-11e4-8509-d919a45468a9} - F:\AutoRun.exe
HKU\S-1-5-21-2621707416-102367153-176061823-1585\...\MountPoints2: {f6372294-af59-11e4-9af0-f8a065d36098} - F:\AutoRun.exe
HKU\S-1-5-21-2621707416-102367153-176061823-1585\...\MountPoints2: {f9a52d01-a910-11e4-bd0c-f8f489ac8ba3} - G:\AutoRun.exe
HKU\S-1-5-21-2621707416-102367153-176061823-1585\Control Panel\Desktop\\SCRNSAVE.EXE -> 
Toolbar: HKU\S-1-5-21-2621707416-102367153-176061823-1585 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
2016-05-14 14:53 - 2016-05-14 15:42 - 175675127 _____ C:\Users\stock\Downloads\EmsisoftEmergencyKit.exe.0myqhk5.partial
Reg: reg delete"HKEY_USERS\S-1-5-21-4102817522-1935223202-3069176752-500\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}" /f
Reg: reg delete"HKEY_USERS\S-1-5-21-4102817522-1935223202-3069176752-500\SOFTWARE\APPDATALOW\SOFTWARE\CONDUIT" /f
Reg: reg delete"HKEY_USERS\S-1-5-21-4102817522-1935223202-3069176752-500\SOFTWARE\CONDUIT" /f
Reg: reg delete"HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\TRACING\BINGBAR_RASMANCS" /f
Reg: reg delete"HKEY_USERS\S-1-5-21-4102817522-1935223202-3069176752-500\SOFTWARE\SOFTONIC" /f
Reg: reg delete"HKEY_USERS\S-1-5-21-4102817522-1935223202-3069176752-500\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN" /v "BACKGROUNDCONTAINER" /f
Reg: reg delete"HKEY_USERS\S-1-5-21-4102817522-1935223202-3069176752-500\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{02478D38-C3F9-4EFB-9B51-7695ECA05670}" /f
Reg: reg delete"HKEY_USERS\S-1-5-21-4102817522-1935223202-3069176752-500\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{EF99BD32-C1FB-11D2-892F-0090271D4F88}" /f
Reg: reg delete"HKEY_USERS\S-1-5-21-2621707416-102367153-176061823-1585\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{02478D38-C3F9-4EFB-9B51-7695ECA05670}" /f
Reg: reg delete"HKEY_USERS\S-1-5-21-4102817522-1935223202-3069176752-500\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{02478D38-C3F9-4EFB-9B51-7695ECA05670}" /f
Reg: reg delete"HKEY_USERS\S-1-5-21-4102817522-1935223202-3069176752-500\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{EF99BD32-C1FB-11D2-892F-0090271D4F88}" /f
Close Notepad.

NOTE: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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shoeb

shoeb 0

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Posted

Hi Kevin,

 

I had this problem discussed with a IT guy in my company. He advised me to format the laptop and get on with it. The important thing was to be able to recover/decrypt my files. As informed it is not possible I have no issues in Formatting it and will go ahead with it.

I am grateful for your help and would like your advice on the best way to prevent this in future.

 

I have the mail and the file that caused all the problem would you like to have a copy of that?

Thank you once again.

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Kevin Zoll

Kevin Zoll 309

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Posted

Yes, a copy of the email that started all this would be great.

User awareness and a good anti-malware application with excellent heuristics, like our Emsisoft Anti-Malware will detect this type of malicious application, under most circumstances. No solution is 100% effective, though we try really hard.

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