Laus 0 Posted May 21, 2016 Report Share Posted May 21, 2016 Windows kernel files detected as infected. I installed Emsisoft emergency kit, ran malware scan including pup detection. The scan found no suspicious files ... trouble is I had to download this Emergency kit in France and all the instructions were in French so I hope I did it correctly? Thank you, Laura I attached a pdf with the scan results (in French) followed by an English translation ? scan_160521-035442.txt Emsisoft Emergency Kit.pdf Link to post Share on other sites
stapp 152 Posted May 21, 2016 Report Share Posted May 21, 2016 Please follow the steps here and attach the logs so that one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/ Link to post Share on other sites
Kevin Zoll 309 Posted May 24, 2016 Report Share Posted May 24, 2016 Thread Closed Reason: Lack of Response PM either Kevin, Elise, or Arthur to have this thread reopened. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread. Link to post Share on other sites
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