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PLZ, HELP ME :(


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Lets try getting a diagnostic log. Please download the following ZIP archive:

Emsisoft_Diagnostic_Batch_File.zip

When you open this ZIP archive, there will be a file inside called Emsisoft_Diagnostic. Just double click on that Emsisoft_Diagnostic file, and if a dialog pops up about the Windows Command Processor from Microsoft then please click the Yes button so that the diagnostic can continue.

Please note that it is possible for the Behavior Blocker in Emsisoft Anti-Malware/Emsisoft Internet Security to display an alert when the diagnostic starts. This is due to the way it requests administrator rights, and is normal. You can safely allow it to run.

When it's done, it will open a log in Notepad. Please save this log somewhere easy to find, such as on your Desktop or in your Documents folder, and then send it to me in a Private Message so that I can take a look at it.

Important: Don't post the log publicly. It contains a copy of your a2settings.ini file, which contains encrypted license information. If someone were to figure out how to break that encryption, then someone else could use your license key.

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Thank you for your interest 
I will continue with GT500

 

Hi Ti HP,

 

Thank you for your information.

Have you ever had installed Emsisoft product on your machine?

 

Could you please send a private message to GT500 I guess he'll be able to help you, and you get some replacement key  for testing.

 

Mikołaj

 

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Lets try getting a diagnostic log. Please download the following ZIP archive:

attachicon.gifEmsisoft_Diagnostic_Batch_File.zip

When you open this ZIP archive, there will be a file inside called Emsisoft_Diagnostic. Just double click on that Emsisoft_Diagnostic file, and if a dialog pops up about the Windows Command Processor from Microsoft then please click the Yes button so that the diagnostic can continue.

Please note that it is possible for the Behavior Blocker in Emsisoft Anti-Malware/Emsisoft Internet Security to display an alert when the diagnostic starts. This is due to the way it requests administrator rights, and is normal. You can safely allow it to run.

When it's done, it will open a log in Notepad. Please save this log somewhere easy to find, such as on your Desktop or in your Documents folder, and then send it to me in a Private Message so that I can take a look at it.

Important: Don't post the log publicly. It contains a copy of your a2settings.ini file, which contains encrypted license information. If someone were to figure out how to break that encryption, then someone else could use your license key.

first Thank you for your interest 

Now I've downloaded Emsisoft_Diagnostic. and it works now 

We'll be in touch to follow everything new

very thanks

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It looks like you have a BitDefender product installed. Its firewall is more than likely blocking our trial activation. We recommend uninstalling the BitDefender security product, and then trying again to activate the free trial in Emsisoft Anti-Malware.

Note that you can try creating a rule in the BitDefender firewall configuration to allow Emsisoft Anti-Malware, and while this should allow it Internet access please note that you may experience slower performance or even random computer freezing issues while having two anti-virus softwares installed at the same time.

If you do want to try to create a rule in BitDefender's firewall, then this is the file you will need to create the rule for:

C:\Program Files\Emsisoft Anti-Malware\a2service.exe
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