okherecn 0 Posted June 3, 2016 Report Share Posted June 3, 2016 My friend just called me to say that his laptop was infected by some kind of ransomware and he is on the way of coming to my office for help, and I will ask a quick question before he is here and let me run your procedures on his laptop and upload the files you need. The question is that am I allowed to re-install the PC's system or not? it will make things worse or what? Thanks wayne Link to post Share on other sites
Kevin Zoll 309 Posted June 3, 2016 Report Share Posted June 3, 2016 Wayne, As long as the boot sector is not infected, reinstalling the OS should not be an issue. Link to post Share on other sites
okherecn 0 Posted June 4, 2016 Author Report Share Posted June 4, 2016 Thanks for your reply, my friend decided not to rescue the data and had formatted the haridirve and reinstalled the OS and problem solved. your can just closed this topic. Thanks again. Wayne Link to post Share on other sites
Kevin Zoll 309 Posted June 6, 2016 Report Share Posted June 6, 2016 Thread Closed Reason: Clean Install of Windows All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread. Link to post Share on other sites
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