Tusenka

Maniacal notification every minute

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Hello.

Every minute the main emsisoft internet security window pop up.

It interrupts what I do.

Even when I'm typing text emsisoft internet security pop up. I will soon have a nervous TIC.

I work at a computer. It is not very convenient. I disabled ALL notification in the settings. But it doesn't work.

It doesn't ask me to do everything, it just pop up without my desire.
Here is what POPs up :

 

While I was writing this message is the emsisoft had been interrupted me and pop up about 7 times.

 

Regards,

Irina.

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Lets get some debug logs:

  • Open Emsisoft Internet Security from the icon on your desktop.
  • In the 4 little gray boxes at the bottom, move your mouse into the one that says Support, and click anywhere in that gray box.
  • At the bottom, turn on the option that says Enable advanced debug logging.
  • Either click on Overview in the menu at the top, or close the Emsisoft Internet Security window.
  • Wait for the Emsisoft Internet Security window to appear.
  • Once the window opens on its own, click on the gray box for Support again.
  • Click on the button that says Send an email.
  • Select the logs in the left that show today's dates.
  • Fill in the e-mail contact form with your name, your e-mail address, and a description of what the logs are for (if possible please leave a link to the topic on the forums that the logs are related to in your message).
  • If you have any screenshots or another file that you need to send with the logs, then you can click the Attach file button at the bottom (only one file can be attached at a time).
  • Click on Send now at the bottom once you are ready to send the logs.
Important: Please be sure to turn debug logging back off after sending us the logs. There are some negative effects to having debug logging turned on, such as reduced performance and wasting hard drive space, and it is not recommended to leave debug logging turned on for a long period of time unless it is necessary to collect debug logs.

Please note that if you have a lot of debugs logs, then you should not send all of them. There is a size limit, and currently there is no error if the message is rejected due to the size being too large. Normally we only need one copy of the 4 or 5 different logs that have been saved after the time you reproduced the issue (the list shows what time each log was saved). Those logs have the following names:

  • Security Center
  • Protection Service
  • Real-Time Protection
  • Firewall
  • Logs database (contains the logs you can view in Emsisoft Internet Security by clicking on Logs at the top of the window).

After that, you can fix the issue by deleting any scheduled scans you have created, and then recreating them. Just open Emsisoft Internet Security, click on 'Scan', and click on Scheduled Scans in the menu at the top to access the scheduled scans.

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