Emsisoft internet security resource problem, contact support.

[Trekner 0]

well since a picture say more then a 1000 words... ive attached a jpeg of what my problem is and its all your program says.

Download Image

[Jim Rockford 4]

My neighbour, whom I have recommended EAM to, is having the same problem.

 

All components are disabled, leaving the computer (Acer Laptop, Windows 8.1, 64 bit) unprotected. Whatever I try (trying to enable the components via right-click on the tray icon or via the GUI), I can't enable the protection. Even a complete un- and reinstall of EAM did not work.

 

What can we do to get EAM working again?

 

By the way, I have Windows 8.1, 64 bit, running too and do not have any problems with EAM.

[GT500 823]

Windows 7? Try the following, and let me know if that helps:

• click on the Start button.
• Go to All Programs.
• Go to Accessories.
• Right-click on Command Prompt and select Run as administrator.
• Type in sc delete epp and then press Enter on your keyboard.
• Restart your computer.

These are the instructions for Windows 8.1 and Windows 10, since they're a bit different:

• Right-click on the Start button.
• Select Command Prompt (Admin) from the menu.
• Type in sc delete epp and then press Enter on your keyboard.
• Restart your computer by right-clicking on the Start button, going to Shut down or sign out, and selecting Restart.

[andrewek 25]

Hello!

I had this problem when installing EIS. 

There is a solution on Russian forum!https://support.emsisoft.com/topic/20127-emsisoft-am-%D0%B8-is-%D0%BD%D0%B5-%D0%BC%D0%BE%D0%B6%D0%B5%D1%82-%D0%B7%D0%B0%D1%89%D0%B8%D1%82%D0%B8%D1%82%D1%8C-%D0%B2%D0%B0%D1%88-%D0%BF%D0%BA/

Run the command "sc delete epp" via cmd.

p.s.

Sorry,  we almost simultaneously with GT500 wrote back!

[GT500 823]

Sorry,  we almost simultaneously with GT500 wrote back!

That's OK, it happens.

[Trekner 0]

that fixed it, thanks GT500.

[Jim Rockford 4]

Thank you, GT500 and andrey!

 

That fixed it on my neighbour's laptop too! All components are now activated again.

 

Again, thanks!  

[GT500 823]

You're welcome.