Trekner 0 Posted June 16, 2016 Report Share Posted June 16, 2016 well since a picture say more then a 1000 words... ive attached a jpeg of what my problem is and its all your program says. Quote Link to post Share on other sites
Jim Rockford 4 Posted June 16, 2016 Report Share Posted June 16, 2016 My neighbour, whom I have recommended EAM to, is having the same problem. All components are disabled, leaving the computer (Acer Laptop, Windows 8.1, 64 bit) unprotected. Whatever I try (trying to enable the components via right-click on the tray icon or via the GUI), I can't enable the protection. Even a complete un- and reinstall of EAM did not work. What can we do to get EAM working again? By the way, I have Windows 8.1, 64 bit, running too and do not have any problems with EAM. Quote Link to post Share on other sites
GT500 884 Posted June 17, 2016 Report Share Posted June 17, 2016 Windows 7? Try the following, and let me know if that helps: click on the Start button. Go to All Programs. Go to Accessories. Right-click on Command Prompt and select Run as administrator. Type in sc delete epp and then press Enter on your keyboard. Restart your computer. These are the instructions for Windows 8.1 and Windows 10, since they're a bit different: Right-click on the Start button. Select Command Prompt (Admin) from the menu. Type in sc delete epp and then press Enter on your keyboard. Restart your computer by right-clicking on the Start button, going to Shut down or sign out, and selecting Restart. 1 Quote Link to post Share on other sites
andrewek 29 Posted June 17, 2016 Report Share Posted June 17, 2016 Hello! I had this problem when installing EIS. There is a solution on Russian forum!https://support.emsisoft.com/topic/20127-emsisoft-am-%D0%B8-is-%D0%BD%D0%B5-%D0%BC%D0%BE%D0%B6%D0%B5%D1%82-%D0%B7%D0%B0%D1%89%D0%B8%D1%82%D0%B8%D1%82%D1%8C-%D0%B2%D0%B0%D1%88-%D0%BF%D0%BA/ Run the command "sc delete epp" via cmd. p.s. Sorry, we almost simultaneously with GT500 wrote back! Quote Link to post Share on other sites
GT500 884 Posted June 17, 2016 Report Share Posted June 17, 2016 Sorry, we almost simultaneously with GT500 wrote back! That's OK, it happens. Quote Link to post Share on other sites
Trekner 0 Posted June 17, 2016 Author Report Share Posted June 17, 2016 that fixed it, thanks GT500. Quote Link to post Share on other sites
Jim Rockford 4 Posted June 17, 2016 Report Share Posted June 17, 2016 Thank you, GT500 and andrey! That fixed it on my neighbour's laptop too! All components are now activated again. Again, thanks! Quote Link to post Share on other sites
GT500 884 Posted June 18, 2016 Report Share Posted June 18, 2016 You're welcome. Quote Link to post Share on other sites
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