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icefire

CLOSED Corrupted A-Square Updates

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Hello to everyone,I'm new to the forums & I thank anyone for reading this & helping me out. :(

I have A-Squared,free version(minus firewall) and I just updated it to the new release from 4.5.0.11 to 4.5.0.21. I though,ok great =D yay updates! nothing was abnormal,and it updated like it always did everytime I click on the update button.(I dont have updates set on automatic).

Then something weird happened the next time I updated my program,as it was updating, the update was moving at an incredibly slow pace,even though it was only around 500 kb of updates,and in the middle of the update bar filling up,my Avira kicked on & detected the TR/Dropper.GEN Trojan,and I quickly set it to quarantine.This has NEVER happened before with my version of A-Squared,And Avira has never acted up like this with A-Squared before(or with any of the programs on my computer),so I suspected the download to be a corrupt file that sent me a virus.

Before anyone says it: the problem is not Avira.I had & used Avira & A-Squared together for a very long time.There were never any problems before this update.

To make sure I wasn't jumping to conclusions myself on this,I closed down A-Squared, and started it up again,then a a-squared message box appeared saying that "Incorrect files have been updated,would you like to update now?" and I clicked ok.Nothing seemed fishy here,maybe it just had a download error it wanted to fix it? WEll I was wroooong.Because as soon as it went back to the update/download page,the same exact thing happened again! The Update was around 500 kb, Avira detected a TR/Dropper.GEN trojan,and on the update list it says "Downloading Cleaning Module: Cleaning Engine Component- 4.5.0.1"

And it was weird,cause I never heard of that A-Squared update before.

I updated later on again,and the same download keeps coming up with the same trojan & the same download.No matter what I do or how many times I do it.Its VERY suspicious,since something needs to update once & a-squared wouldnt make you download the same exact file every time you click "Update".But A-squared keeps telling me I have incorrect files & stuff everytime I start it up,and right now I just dont know what to do.So I came on the forums seeking for help & advice.

Whats going on? And what should I do to correct the problem? :) Thank you for your time.And A-squared is the best antivirus protection I ever had,I dont want to get rid of it or have problems with it.I hope this can be easily solved.

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Please don't attack us for Avira bugs. ;)

Fact is, that this is a false alert of Avira that needs to be fixed asap. Please contact them.

okay,even if it was just Avira going silly on the false Trojan part,that still doesn't explain why my A-squared program keeps on installing the same exact update after update,and keeps on saying I installed incomplete or corrupted files every time I start it up.Again,this never happened before,and after one update,it shouldn't try to make me install the same exact thing,again,and again,and again. :(

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Hi icefire,

Welcome to the forum

First, you posted only the name of a detection by Avira "TR/Dropper.GEN"

Those names by themselves says nothing, and providing no information.

Always save reports because precise names and locations (files /registry) are important.

Then it always recommended to shutdown real-time resident of another Antivirus during scanning. Including the fact that you are using two full fledged Antiviruses - that is especially important because more serious conflicts may occur than just "flaggings-mixture".

As for detection - that is suspected that Avira flagged some file(s), which belong to a-squared, as Christian Mairoll pointed.

We don't know what files - you did not provide any info about it.

If that is the case why you are surprised that the installation of a-squared is corrupt when you are quarantining files... "just because"... without investigating the matter

Please read this [sticky] That is posted into every section of the forum and may help in the future.

In this case "the vital" file(s) resides it the "system area" of another security Software

I hope that helps.

Please tell us how thing are working when Avira's resident is disabled...

and sure when FP by Avira is fixed

(I hope you submitted the file(s) to Avira's developers)

My regards

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It was caused by a2mor.dll in my c:\temp\a2 update folder. Maybe Outpost Security Suite did not like a dll in the temp folder. The dll scans ok in the A2 directory. I disabled OSS to install the update. The update had the same reaction as icefire did.

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Hi Ken1943,

Welcome to the forum

Thank you for the information.

Disabling "spare" ;) resident and sending file(s) to the vendor that produced flaggings was right thing to do

Let's hope that icefire will do the same and as I suggested in my reply to him(her?)

My regards

P.S. {added} Thanks for editing your post, so now we can see the file flagged by other security Software(s)

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Hi icefire,

Welcome to the forum

First, you posted only the name of a detection by Avira "TR/Dropper.GEN"

Those names by themselves says nothing, and providing no information.

Always save reports because precise names and locations (files /registry) are important.

Then it always recommended to shutdown real-time resident of another Antivirus during scanning. Including the fact that you are using two full fledged Antiviruces - that is especially important because more serious conflicts may occur than just "flaggings-mixture".

As for detection - that is suspected that Avira flagged some file(s), which belong to a-squared, as Christian Mairoll pointed.

We don't know what files - you did not provide any info about it.

If that is the case why you are surprised that the installation of a-squared is corrupt when you are quarantining files... "just because"... without investigating the matter

Please read this [sticky] That is posted into every section of the forum and may help in the future.

In this case "the vital" file(s) resides it the "system area" of another security Software

I hope that helps.

Please tell us how thing are working when Avira's resident is disabled...

and sure when FP by Avira is fixed

(I hope you submitted the file(s) to Avira's developers)

My regards

Thank you for your time & Help Lynx :) I can post the file directory to were the problem came from,but it looks like Ken had the same exact problem with that directory as me.

To be more clear,the file location(for mine) was: C:\documents & settings\owner\temp\a2temp\a2mor.dll and it was Avira that flagged it as a Trojan.

And yes,I sent the file to Avira's developers :)

and I turned off Avira,started up A-squared,and (again) it still asked me to install an update because it detected incorrect file versions.

I installed the update,this time it was over 1 MB, the same Exact thing happen(except the part with Avira going crazy),the update said "Downloading Cleaning Module:Cleaning Engine Component- 4.5.0.1", even though I was forced to download this from A-Squared a thousand times already.And thats it,to make sure everything was ok,(now that Avira was disabled,maybe the message at the A=Squared start up would go away). I closed down A-Squared,waited a couple of minutes & restarted it,with the same exact message starting up:

"One or More Files have incorrect Versions,would you like to update/download these files now?"

and now A-Squared is frozen & wont work at start up >,< arrgghh.

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I wonder if the constant interruption to downloading and installing the updated program modules has permanatly corrupted your installation of A-Squared Free.

If there is nothing that can be done to fix that, it may be worth trying to uninstall and reinstall the product. However, I would wait for any further assistance before trying this in case the problem can be resolved another way.

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Hi Guys,

First of all, this morning was busy here, and I just noticed that the thread actually belongs to a2-Free section ;) . (my comment about two full fledged Antiviruses can be ignored)

So after the reply from icefire the thread can be moved there

Then, as H_D said That will be worth trying to reinstall.

We have established that misfortune with quarantining took place.

That is still not clear whether anything else "innocent" was moved there that can influence the update. The initial statement is

A-Squared,free version(minus firewall) and I just updated it to the new release from 4.5.0.11 to 4.5.0.21
the "minus firewall" part is a mysterious part for me but that is probably not important... (at least at the moment)

What is important as I see it - there is a new Setup Version "4.5.0.21 - 10/7/2009" published;

I would definitely try to:

- take all precautions as for disabling Avira's Guard

- uninstall current version of a2;

- download the fresh a2-Free Setup;

- install a2-free

If there are any difficulties with normal uninstallation using Add/Remove, we will post the instruction for manual Clean Uninstall

Finally, icefire

It is always helpful to provide more detailed info about your System Environment:

OS; Service Pack; platform (x86 or x64); other security Software especially those with real-time Guards and other background processes running; Firewall (FW) (some may include HIPS module & alike); etc.

My regards

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Hi Guys,

First of all, this morning was busy here, and I just noticed that the thread actually belongs to a2-Free section ;) . (my comment about two full fledged Antiviruses can be ignored)

So after the reply from icefire the thread can be moved there

Then, as H_D said That will be worth trying to reinstall.

We have established that misfortune with quarantining took place.

That is still not clear whether anything else "innocent" was moved there that can influence the update. The initial statement is the "minus firewall" part is a mysterious part for me but that is probably not important... (at least at the moment)

What is important as I see it - there is a new Setup Version "4.5.0.21 - 10/7/2009" published;

I would definitely try to:

- take all precautions as for disabling Avira's Guard

- uninstall current version of a2;

- download the fresh a2-Free Setup;

- install a2-free

If there are any difficulties with normal uninstallation using Add/Remove, we will post the instruction for manual Clean Uninstall

Finally, icefire

It is always helpful to provide more detailed info about your System Environment:

OS; Service Pack; platform (x86 or x64); other security Software especially those with real-time Guards and other background processes running; Firewall (FW) (some may include HIPS module & alike); etc.

My regards

Thanks Lynx,atm I'm doing a virus scan to see if there's something or a virus or trojan that's causing A-Squared to act up like this.freezing & reinstalling.Again,I had A-Squared & Avira working together for many years,I updated A-squared & Avira All the time,and the Avira active guard was always on & there was never any problem with the two programs until this new A-Square update( Version 4.5.0.21) came out.As soon as it updated to Version 4.5.0.21, that's when my problems started to occur,I never had any problems with version 4.5.0.11 or later.

About the minus firewall part(lol),on the site there's an option to download A-squared free with or without the active guard protection.So I meant to say that I downloaded the free version without the guard.Sorry that I wasn't clearer on that. :)

I was about to choose the option to delete & then reinstall A-Squared,but I'm deathly afraid to do so XD I have many dangerous viruses & stuff in the Quarantine.And I don't want to risk deleting A-Squared & setting those bastards free lol. The viruses was very hard to get rid of,even Avira or other big name scans could never find or detect them,thats why I love A-Squared,because its awesome & found stuff no other scan I used could find.

Thats why I'm sad its not working right.This problem started yesterday btw,its not like its been going on for a long time,so thats why I quickly came to the forums to see if I could find some help.I dont want to give out too much system info unless required from the forum admins thats trying to help me.So Lynx,if you want the system info,I'd be happy to tell ya if it helps. :)

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Hi icefire,

I moved the thread into Free section.

Sure if the situation with the following updates will change, there is no need to reinstall.

But... if the misbehaviour will persist with the procedure, don't be afraid and that will be done as suggested

The situation with quarantined items should not bother you if what was quarantined were genuine detections and you are sure about that.

We have to be careful with quarantine before reinstallations only if some items are currently under investigation and therefore just temporarily jailed. You may decide, say restoring them (again temporarily).

Uninstalling the Software will remove Quarantine folder, so no malware will be released into the wild as your post sounded.

Another point to make is - it highly unrecommended to keep quarantined items for a long time since new versions of the Software may not recognize old quarantine format. So you may not be able to restore the legit items... or you may forget and overwrite already reinstalled software components with the old ones. Even if those are legit - that will be wrong thing to do irrespectively.

That's mainly it at the moment regarding reinstall and quarantine.

Finally

...on the site there's an option to download A-squared free with or without the active guard protection
... I have no idea about such option in the 1st place, but in addition the Guard as a part of full Anti-Malware Suite has nothing to do with Firewall by any means.

My regards

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Hi icefire,

I moved the thread into Free section.

Sure if the situation with the following updates will change, there is no need to reinstall.

But... if the misbehaviour will persist with the procedure, don't be afraid and that will be done as suggested

The situation with quarantined items should not bother you if what was quarantined were genuine detections and you are sure about that.

We have to be careful with quarantine before reinstallations only if some items are currently under investigation and therefore just temporarily jailed. You may decide, say restoring them (again temporarily).

Uninstalling the Software will remove Quarantine folder, so no malware will be released into the wild as your post sounded.

Another point to make is - it highly unrecommended to keep quarantined items for a long time since new versions of the Software may not recognize old quarantine format. So you may not be able to restore the legit items... or you may forget and overwrite already reinstalled software components with the old ones. Even if those are legit - that will be wrong thing to do irrespectively.

That's mainly it at the moment regarding reinstall and quarantine.

Finally ... I have no idea about such option in the 1st place, but in addition the Guard as a part of full Anti-Malware Suite has nothing to do with Firewall by any means.

My regards

Thank you for you help Lynx, and for the firewall,I meant guard protection,that's why I correction myself in the other post.

Well I'm doing this scan,and I'll post results about what I find if anything comes up.Other than saying this,I'll just wait lol

I'm very sure every item in my A-Squared quarantine is legit,since after I put them there,I researched online for more info about each one.The only things that aren't dangerous and are false alarms are the cookies it finds during scans.They are harmless.Other than that,everything else is quite dangerous & will damage my system if I "restore" them.lol

but,I will keep this thread updated on what I find. :) Thanks for your help & patience Lynx.

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Sorry for the long wait,but I'm back. :)

Theres good news too,after doing a few deep scans that lasted for hours & hours,they found nothing wrong with the computer & no virus.

After a few days,I randomly just picked a day to update A-Square again, and now it seems to be working just fine again. 0.o its weird,since I never changed anything for it to happen.It just started working again out of the blue.So that's a very good thing.

I wonder if the constant interruption to downloading and installing the updated program modules has permanatly corrupted your installation of A-Squared Free.

What? constantly interrupt & download my A-squared updates? :blink: I never interrupted any of my updates & I only update A-Square once a day,since on the Main site you can see that they update virus definitions every few hours.The only time I had to update more than once,was on the day where my A-Square updater was acting buggy & tried to FORCE me to download the same exact thing again & again everytime I opened up & started the program.

Thus the beginning conversation with Emsi(admin):

okay,even if it was just Avira going silly on the false Trojan part,that still doesn't explain why my A-squared program keeps on installing the same exact update after update,and keeps on saying I installed incomplete or corrupted files every time I start it up.Again,this never happened before,and after one update,it shouldn't try to make me install the same exact thing,again,and again,and again. :(

But dont worry,everything is fine now.Thanks to everyone that helped.Great support here =)

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What? constantly interrupt & download my A-squared updates? :blink: I never interrupted any of my updates & I only update A-Square once a day,since on the Main site you can see that they update virus definitions every few hours.The only time I had to update more than once,was on the day where my A-Square updater was acting buggy & tried to FORCE me to download the same exact thing again & again everytime I opened up & started the program.

Thus the beginning conversation with Emsi(admin):

Your original post stated that Avira was interrupting (blocking) the download and installation of program modules. That is what I was referring to.

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Your original post stated that Avira was interrupting (blocking) the download and installation of program modules. That is what I was referring to.

Ah,but I was just saying that Avira detected a Trojan from A-Squared(I know now that's its a false alarm)every time I did the update.Other than that,Avira didn't do anything else.The entire update always completed successfully,but after I closed down A-Squared and started it up again the next time I used it,it wanted me to install incomplete files & whatnot & made me update & download the same exact file.Every time.Even with Avira & everything disabled. :) but like I said before,everything is working fine now.

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