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My laptop is infected


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logs.db3 is not a scan report. It is a SQLite database file.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

HKU\S-1-5-21-632842133-1408196842-1364059846-1000\...\Run: [Crypted] => C:\Users\Dave\AppData\Local\Temp\a.txt [1362 2016-06-29] () <===== ATTENTION
HKU\S-1-5-21-632842133-1408196842-1364059846-1000\...\Run: [YddbPack] => C:\Users\Dave\AppData\Local\YddbPack\a2.exe [73728 2016-06-29] (Erepsin)
HKU\S-1-5-21-632842133-1408196842-1364059846-1000\...\Run: [YxzfPack] => C:\Windows\System32\regsvr32.exe C:\Users\Dave\AppData\Local\YddbPack\fhwhuwhd.dll
HKU\S-1-5-21-632842133-1408196842-1364059846-1000\...\Run: [Oknics] => regsvr32.exe C:\Users\Dave\AppData\Local\Oknics\mgtjergb.dll <===== ATTENTION
HKU\S-1-5-21-632842133-1408196842-1364059846-1000\...\Run: [**osxaqafko<*>] => "C:\Windows\system32\mshta.exe" javascript:ZpRhe3D="OjKpf9R";B0Y=new%20ActiveXObject("WScript.Shell");L1TlEdkS="lL1ax6H";MM0of5=B0Y.RegRead("HKCU\\software\\oqjte\\fufqdaf");jjj20s="PhsCMo";eval(MM0of (the data entry has 18 more characters). <===== ATTENTION (Value Name with invalid characters)
HKU\S-1-5-21-632842133-1408196842-1364059846-1000\...\Run: [**ipfzegq<*>] => "C:\Users\Dave\AppData\Local\af86e0\76b0c8.lnk" <===== ATTENTION (Value Name with invalid characters)
HKU\S-1-5-21-632842133-1408196842-1364059846-1000\...\MountPoints2: {5cb4c69a-f73e-11df-8f7f-002170a29f92} - E:\LaunchU3.exe -a
HKU\S-1-5-21-632842133-1408196842-1364059846-1000\...\MountPoints2: {6924a632-5f50-11e2-afab-002170a29f92} - F:\MotorolaDeviceManagerSetup.exe -a
HKU\S-1-5-21-632842133-1408196842-1364059846-1000\...409d6c4515e9\InprocServer32: [Default-shell32] C:\Users\Dave\AppData\Local\YddbPack\fhwhuwhd.dll ATTENTION
Startup: C:\Users\Dave\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\50a671.lnk [2016-06-29]
BHO: No Name -> {02478D38-C3F9-4efb-9B51-7695ECA05670} -> No File
FF NetworkProxy: "type", 0
CHR Plugin: (Native Client) - C:\Program Files\Google\Chrome\Application\51.0.2704.103\ppGoogleNaClPluginChrome.dll => No File
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files\Google\Chrome\Application\51.0.2704.103\pdf.dll => No File
CHR Plugin: (Adobe Acrobat) - C:\Program Files\Adobe\Reader 10.0\Reader\Browser\nppdf32.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.2) - C:\Program Files\QuickTime\plugins\npqtplugin.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.2) - C:\Program Files\QuickTime\plugins\npqtplugin2.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.2) - C:\Program Files\QuickTime\plugins\npqtplugin3.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.2) - C:\Program Files\QuickTime\plugins\npqtplugin4.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.2) - C:\Program Files\QuickTime\plugins\npqtplugin5.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.2) - C:\Program Files\QuickTime\plugins\npqtplugin6.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.2) - C:\Program Files\QuickTime\plugins\npqtplugin7.dll => No File
CHR Plugin: (Google Update) - C:\Program Files\Google\Update\1.3.21.135\npGoogleUpdate3.dll => No File
CHR Plugin: (Java(TM) Platform SE 7 U7) - C:\Program Files\Java\jre7\bin\plugin2\npjp2.dll => No File
CHR Plugin: (McAfee SiteAdvisor) - C:\Program Files\McAfee\SiteAdvisor\npmcffplg32.dll => No File
CHR Plugin: (Java Deployment Toolkit 7.0.70.11) - C:\Windows\system32\npDeployJava1.dll => No File
CHR Plugin: (McAfee SecurityCenter) - c:\PROGRA~1\mcafee\msc\NPMCSN~1.DLL => No File
2016-06-29 11:46 - 2016-06-29 11:46 - 00000000 ____D C:\Users\Dave\AppData\Roaming\980888
2016-06-29 11:46 - 2016-06-29 11:46 - 00000000 ____D C:\Users\Dave\AppData\Local\Oknics
2016-06-29 11:46 - 2016-06-29 11:46 - 00000000 ____D C:\Users\Dave\AppData\Local\af86e0
2016-06-29 11:45 - 2016-06-29 11:45 - 00001362 _____ C:\Users\Dave\Desktop\DECRYPT.txt
2016-06-29 11:45 - 2016-06-29 11:45 - 00000000 ____D C:\Users\Dave\AppData\Local\YddbPack
2014-06-14 11:27 - 2014-06-14 11:27 - 0000845 _____ () C:\Users\Dave\AppData\Local\recently-used.xbel
2012-03-13 15:28 - 2016-02-20 19:03 - 0001207 _____ () C:\ProgramData\Microsoft.SqlServer.Compact.400.32.bc
C:\Users\Dave\AppData\Local\Temp\a.txt
C:\Users\Dave\AppData\Local\Temp\a2.exe
C:\Users\Dave\AppData\Local\Temp\gtalkwmp1.dll
C:\Users\Dave\AppData\Local\Temp\jre-7u17-windows-i586-iftw.exe
C:\Users\Dave\AppData\Local\Temp\jre-7u25-windows-i586-iftw.exe
C:\Users\Dave\AppData\Local\Temp\jre-7u51-windows-i586-iftw.exe
C:\Users\Dave\AppData\Local\Temp\jre-8u45-windows-au.exe
C:\Users\Dave\AppData\Local\Temp\jre-8u66-windows-au.exe
C:\Users\Dave\AppData\Local\Temp\jre-8u73-windows-au.exe
C:\Users\Dave\AppData\Local\Temp\jre-8u77-windows-au.exe
C:\Users\Dave\AppData\Local\Temp\jre-8u91-windows-au.exe
C:\Users\Dave\AppData\Local\Temp\MotoCast_Installer_2.0304.exe
C:\Users\Dave\AppData\Local\Temp\ose00000.exe
C:\Users\Dave\AppData\Local\Temp\ose00001.exe
C:\Users\Dave\AppData\Local\Temp\SpotifyUninstall.exe
C:\Users\Dave\AppData\Local\Temp\sqlite-3.7.2-sqlitejdbc.dll
C:\Users\Dave\AppData\Local\Temp\ytb.exe
C:\Users\Dave\AppData\Local\Temp\_isC0E0.exe
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{035FBE31-3755-450A-A775-5E6BBD43D344}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.21.135\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{095A2EEC-F7FE-42E8-96FB-C20E53081908}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.21.99\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{0E55CBE1-B06A-49B6-AD8D-9EFAA0160C6F}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.21.57\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{0F22A205-CFB0-4679-8499-A6F44A80A208}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.25.5\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{1423F872-3F7F-4E57-B621-8B1A9D49B448}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.27.5\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{1B3210AF-E236-46D4-83EF-6421F2FF543C}\InprocServer32 -> C:\Program Files\Common Files\Intuit\QuickBooks\QBDTVIEW.OCx => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{1E78DD72-771E-42BF-8B4B-363CEB18E07B}\InprocServer32 -> C:\Program Files\Common Files\Intuit\QuickBooks\QBDTVIEW.OCx => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{218D2740-5A50-42A8-AB9F-62FF1B168782}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.21.69\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{22664BE2-0806-4BA4-8643-DE40C9149176}\InprocServer32 -> C:\Program Files\Common Files\Intuit\QuickBooks\BbfDepCalc.ocx => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{29A96789-9595-4947-BEDB-0FCC776F7DB8}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.2.183.39\goopdate.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{2A9EBDB5-0600-4E8C-B910-4001BEB2DD8C}\InprocServer32 -> C:\Program Files\Common Files\Intuit\QuickBooks\BbfDepCalc.ocx => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{320F0FDB-BE0A-4648-9D18-4A2C3448C007}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.21.79\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{349D777D-F7A2-4AAE-967F-A54F05A7FF3B}\InprocServer32 -> C:\Program Files\Common Files\Intuit\QuickBooks\QBFinder.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{355EC88A-02E2-4547-9DEE-F87426484BD1}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.23.9\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{38F58721-5F93-11D5-9F94-0008C7AA5BD9}\InprocServer32 -> C:\Program Files\Common Files\Intuit\QuickBooks\COMObjectFactory.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{38F58742-5F93-11D5-9F94-0008C7AA5BD9}\InprocServer32 -> C:\Program Files\Common Files\Intuit\QuickBooks\ViewSrcColumns.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{38F58743-5F93-11D5-9F94-0008C7AA5BD9}\InprocServer32 -> C:\Program Files\Common Files\Intuit\QuickBooks\ViewSrcColumns.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{38F58744-5F93-11D5-9F94-0008C7AA5BD9}\InprocServer32 -> C:\Program Files\Common Files\Intuit\QuickBooks\ViewSrcColumns.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{5249684A-D7A2-4DBE-94F4-B90923A7BC64}\InprocServer32 -> C:\Program Files\Common Files\Intuit\QuickBooks\BbfDepCalc.ocx => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{5C8C2A98-6133-4EBA-BBCC-34D9EA01FC2E}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.28.1\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{62A0D750-DED9-448C-B693-406B34BB0892}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.21.145\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{634059C0-D264-4B2C-AE80-F73E48D33E5B}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.21.123\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{6D7374DE-63AA-473C-8C02-60D9CDCD84C5}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.21.153\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{70478C56-E77F-4134-B3E3-3B18EE036D71}\InprocServer32 -> C:\Program Files\Common Files\Intuit\QuickBooks\QBDTRatios.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{78550997-5DEF-4A8A-BAF9-D5774E87AC98}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.28.13\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{90B3DFBF-AF6A-4EA0-8899-F332194690F8}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.24.15\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{91EFB276-CEFE-48EC-BB3A-57795A7B4008}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.21.149\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{A45426FB-E444-42B2-AA56-419F8FBEEC61}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.22.3\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{A54D478D-4F70-4F72-9A74-17C9986E35AB}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.21.165\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{A58C4EAB-2DB8-445E-9CAE-2AE197A5C708}\InprocServer32 -> C:\Program Files\Common Files\Intuit\QuickBooks\BbfDepCalc.ocx => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{BCD594EA-15C3-4FD8-B92B-114BB9694537}\InprocServer32 -> C:\Program Files\Common Files\Intuit\QuickBooks\QBCtrIPMDS2.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{C3BC25C0-FCD3-4F01-AFDD-41373F017C9A}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.26.9\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{C5A2122B-A05B-4FD8-AE49-91990AE10998}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.21.115\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{CC182BE1-84CE-4A57-B85C-FD4BBDF78CB2}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.29.1\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{CE18240D-F3F8-43AE-9EA0-A0DC85A95375}\InprocServer32 -> C:\Program Files\Common Files\Intuit\QuickBooks\QBDTRatios.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{D0336C0B-7919-4C04-8CCE-2EBAE2ECE8C9}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.25.11\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{D1EDC4F5-7F4D-4B12-906A-614ECF66DDAF}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.28.15\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{D9BC6FC1-A54B-11D4-A516-0050DA68678D}\InprocServer32 -> C:\Program Files\Common Files\Intuit\QuickBooks\ViewSrcColumns.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{DB25D157-76D4-41C1-97B5-359E4A4CECEB}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.21.65\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{E6E4DF8B-17CE-43ED-B2C7-2CE10457552D}\InprocServer32 -> C:\Program Files\Common Files\Intuit\QuickBooks\BbfDepCalc.ocx => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{E7D2D0F6-B754-438D-B5C9-BF848D311A0F}\InprocServer32 -> C:\Program Files\Common Files\Intuit\QuickBooks\QBDTRatios.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{EB06378B-ABB6-4B3C-9B40-D488DD8A6E93}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.22.5\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{F9EF917A-E55E-4242-B205-E778395AC313}\InprocServer32 -> C:\Program Files\Common Files\Intuit\QuickBooks\BbfDepCalc.ocx => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{FB994D36-B312-46CE-A40B-CF63980641F9}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.21.111\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-632842133-1408196842-1364059846-1000_Classes\CLSID\{FE498BAB-CB4C-4F88-AC3F-3641AAAF5E9E}\InprocServer32 -> C:\Users\Dave\AppData\Local\Google\Update\1.3.24.7\psuser.dll => No File
Task: {CFB9779B-7C08-4164-8025-04A7B0919F65} - System32\Tasks\{BAEB77C2-99F7-49E0-9D04-E79966A62283} => pcalua.exe -a D:\SETUP.EXE -d D:\
Task: {D9907A2A-1454-4DCA-875E-7E7E72D0E3DE} - System32\Tasks\{A165DE4D-3297-46A8-BBC7-40A92C8EE9BF} => pcalua.exe -a D:\Launcher.exe -d D:\
HKU\S-1-5-21-632842133-1408196842-1364059846-1000\Software\Classes\40530b: "C:\Windows\system32\mshta.exe" "javascript:H69YCa="pO";Jm6=new ActiveXObject("WScript.Shell");Chqzn8ey="5EqAS";NLX8I=Jm6.RegRead("HKCU\\software\\oqjte\\fufqdaf");MOkUMIZ4="Jzu";eval(NLX8I);Y6kYkU3J="Bl8eJT";" <===== ATTENTION
Close Notepad.

NOTE: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Stop the EEK scan.

Changing tools.

Download RogueKiller from one of the following links and save it to your desktop:

  • Link 1
  • Link 2
    • Close all programs and disconnect any USB or external drives before running the tool.
    • Double-click RogueKiller.exe to run the tool (Vista/7/8/10 users: Right-click and select Run As Administrator).
    • Once the Prescan has finished, click Scan.
    • Once the Status box shows "Scan Finished", just close the program. <--Don't fix anything!
    • Attach the RogueKiller report to your next reply.
      • The log can also be found on your desktop labeled (RKreport[X]_S_xxdatexx_xtimex)
      • The highest number of [X], is the most recent can
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How are things in the thousand islands these days? It's been years since I have been there.

Been hot and humid the past week. Tourist season is in full swing.

Close all programs and disconnect any USB or external drives before running the tool.

  • Double-click RogueKiller.exe to run the tool again (Vista/7/8/10 users: Right-click and select Run As Administrator)[/i].
  • Once the Prescan has finished, click Scan.
  • Once the Status box shows "Scan Finished".
    • Click the Registry Tab and select the following items:
      [PUP] HKEY_LOCAL_MACHINE\Software\SpeedMaxPc -> Found
      [PUP] HKEY_LOCAL_MACHINE\Software\W3i -> Found
      [PUP] HKEY_LOCAL_MACHINE\Software\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0} -> Found
    • Click the Tasks Tab and select the following items:
      [Suspicious.Path|VT.Unknown] \iolo SCU task one -- C:\ProgramData\iolo\SCU\sculnch.lnk (/toaster) -> Found
    • Click the Web browsers Tab and select the following items:
      [PUP][FIREFX:Addon] 7ina7zi3.default : Yahoo Toolbar [{635abd67-4fe9-1b23-4f01-e679fa7484c1}] -> Found
    • Click the Delete button.
  • Attach the RogueKiller report to your next reply.
    • The log can also be found on your desktop labeled (RKreport[X]_D_xxdatexx_xtimex)
    • The highest number of [X], is the most recent Delete log.
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Download AdwCleaner and save it on your desktop.

  • Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  • Double click on adwcleaner.exe to run the tool.
  • Click on the Scan button.
  • After the scan has finished, click on the Clean button.
  • Confirm each time with OK.
  • You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  • Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

    NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.

Download Junkware Removal Tool and save it on your desktop.
  • Run the tool by double-clicking it.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
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