Paul76

Windows 10 not shutting down

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Windows 10 64-bit will not shutdown after the most recent update. I don't know what you guys did since the last update but tinkering around with something that was obviously working before just makes no sense to me. I'm positive that it is Emsisoft Internet security causing it because without it my Windows 10 shuts down just fine. I tested the default Emsisoft Security installation and it still does it with Emsisoft installed. It's almost time for me to renew my subscription but this situation has me questioning that now. Why should Emsisoft have anything to do with my computer shutting down or not? That's the big question that raised a few eye brows over here.

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Modern Windows PC's are complicated beasts, anything can be at fault here and I'm sure your problem will be solved soon if Emsisoft-related. Try a full shutdown to see if your problem happens there, too (Windows 10 default shutdown is not a full shutdown).

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Already did that. Thought it was implied. Doesn't matter to me for now. Not using it and everything works properly again. I am actually waiting for someone that is an employee so If you would please leave my post alone. Thank you:) 

 

Reading my post again and quoting myself which I should never have to do.

 

"I'm positive that it is Emsisoft Internet security causing it because without it my Windows 10 shuts down just fine."  Got that? Thanks for trying to help though. Just perhaps read the entire post first before replying is my advice to you.  There would be less collisions that way. Take care:)

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Modern Windows PC's are complicated beasts, anything can be at fault here and I'm sure your problem will be solved soon if Emsisoft-related. Try a full shutdown to see if your problem happens there, too (Windows 10 default shutdown is not a full shutdown).

Windows 8.1 and Windows 10 have an easier way to do a full shutdown than that. Just right-click on the Start button, and use the shutdown options there. ;)

... Why should Emsisoft have anything to do with my computer shutting down or not? ...

It's possible it has something to do with one of our drivers or our service not stopping properly, or perhaps there is a compatibility issue with another program on your computer. Lets get a log from FRST, and see if it shows the cause of the issue. Please download Farbar Recovery Scan Tool (FRST) from one of the following links, and save it to your Desktop (please note that some web browsers will automatically save all downloads in your Downloads folder, so in those cases please move the download to your desktop):

For 32-bit (x86) editions of Windows:

For 64-bit (x64) editions of Windows:Note: You need to run the version compatible with your computer. If you are not sure which version applies to your computer, then download both of them and try to run them. Only one of them will run on your computer, and that will be the right version.
  • Run the FRST download that works on your computer (for Windows Vista, Windows 7, and Windows 8 please right-click on the file and select Run as administrator).
  • When the tool opens click Yes for the disclaimer in order to continue using FRST.
  • Press the Scan button.
  • When the scan is done, it will save a log as a Text Document named FRST in the same place the tool was run from (if you had saved FRST on your desktop, then the FRST log will be saved there).
  • Please attach the FRST log file to a reply using the More Reply Options button to the lower-right of where you type in your reply to access the attachment controls.
  • The first time the FRST tool is run it saves another log (a Text Document named Addition - also located in the same place as the FRST tool was run from). Please also attach that log file along with the FRST log file to your reply.

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I'll have to get back with you on that. Currently I am not running emsisoft due to reinstalling it about 8 times yesterday  out of desperation to see if it would fix it so I'm a little tired of messing with it and I do have things to attend to until Monday or Tuesday. 

 

At first I was thinking it might be my pfsense box causing it but I disabled squid and clam antivirus that comes with squid and still the same problem.  I just wish that we could go back a couple upgrades when it was working fine. But, on Monday or Tuesday I will do the FRST stuff. Again thank you for replying.  

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Ok, it was not Emsisoft's fault. I made one of the dumbest mistakes and decided to use Ccleaner out of boredom on the 28th of June. Thankfully I created a system restore point right before pressing that idiotic button to delete registry files. That's one of the greatest things about windows 10. It will, unlike other OS's before it, restore the registry during the system restore operation. 

 

Ccleaner is something no one should be touching in this day and age. The bad thing is that it always has been terrible and something in my brain said hey, maybe they know how to differentiate the good and the bad now in the registry. The answer is no. Just like always, never use the registry cleaner part of Ccleaner. I'm never using the program again, because who knows what else it deletes when just clearing out internet cache. 

 

So the answer to that question about computers being Complicated beasts could change to something like we humans are complicated beasts. The computers are simple. What did we all learn from this?

 

If boredom sets in and even if for the most part, you know what you are doing, and could probably steal someone's botnet if you wanted to. Even with that level of knowledge, boredom takes full priority over your brain so stay away from it.

 

The boredom beast is a scary one. Even scarier than us human beings. If you happen to glance at the clock and it's like 2:45am, eyes blinking, nodding off and just typing random stuff on your computer, stop, the boredom beast has come to get you and will take your computer for a ride if you don't just go to sleep.

 

That's  all I have to say. Have a good one.  Sorry for stirring things up over nothing. I will be renewing my license along with my learning experience.

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Ok, it was not Emsisoft's fault. I made one of the dumbest mistakes and decided to use Ccleaner out of boredom on the 28th of June. Thankfully I created a system restore point right before pressing that idiotic button to delete registry files. That's one of the greatest things about windows 10. It will, unlike other OS's before it, restore the registry during the system restore operation.

That's OK, I've seen registry cleaners from legitimate companies damage something in the registry, and cause computers to fail to boot before. They can wreak all sorts of havoc if they make a mistake. I recommend avoiding "cleaning" the registry, and just focus on defragmenting it, as that should yield a better performance improvement. Just keep in mind that, whenever something is modifying the registry, it can be damaged if there is a problem with the computer (something halts disk access in the middle of writing to the registry, power goes out while writing to the registry, etc). As you've already found, this is one place where the System Restore certainly comes in handy. ;)

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Scratch that, it's doing the same thing again.

 

It started after I manually cleared the caches in Internet Explorer and Microsoft Edge. Didn't use any tool this time. Also, I did add some application rules today that I always add. Anyways, I'm going to do a refresh sometime in the near future. Not just for Emsisoft. But at one point I did have a moment of boredom about 5 months ago and used Spybot anti beacon and Spybot Search and destroy. SS and D modified my hosts file and I don't like that. Even though I changed it back to default I have to wonder what else it may have changed.

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Nevermind, I fixed it. I have a dual ethernet card and apparently since the drivers for emsisoft were also on the port that was not being used, it seems to have caused the shutdown issue. Perhaps something was looping because of that. So all of the stuff about ccleaner and even though I hate that program. It was not at fault, this time.  I believe the problem occured when I started making custom application rules in emsisoft and since the filter is also installed on the other card which has no ethernet connected it was probably in what I would like to call, a conflagration.

 

The loop, in my imagination is as follows.

 

Made some rules did ya? Ok no problem put them on both cards.

 

Then when I went to the shutdown button from the start menu or even manual on the case itself, this loop started.

 

 

Windows: (in a polite voice as always.) Hey, let's shutdown now.

 

Emsisoft:  but hey, I see you have some rules on that card over there but no connection. WTF is that.

 

Windows: Hey, I would like to shutdown now pretty please.

 

Emsisoft: we don't have any connection on that other card man and stop being so polite Microsoft, I am trying to find the connection on the other card after Paul made some rules like he always does. 

 

Emsisoft : Why don't you just blue screen like you always do.

 

Windows: We try not to do that anymore because most people nowadays have a sensitivity complex and hey, would you mind if I shut down please.

 

 

Continues into infinity.

 

 

In short, I disabled the other card for now until Ethernet Teaming is enabled in Windows 10. It should be happening sometime around the end of this month if the article that I read was correct.

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If there's a shutdown failure caused by one of our products, then it would more than likely be due to a2service.exe failing to properly stop, or perhaps one of our drivers failing to stop.

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Absolutely, it seems that it doesn't like dual ethernet cards because as soon as I disabled one of the ports it was shutting down just fine again.

 

To duplicate the problem. First, I have an Intel Pro 1000/PT dual port server adapter. It was only $40 so I couldn't resist lol.  It was shutting down fine until I started making custom application rules.

 

With Emsisoft NDIS packet filter installed on both ports and in the Emsisoft firewall/managenetworks section itself, it was showing the 2nd port that was not being used but perhaps it didn't know when to stop communicating with it.

 

So you say it was a2service.exe failing to stop.

 

Well I guess so if it has a problem with dual Ethernet cards that only have one wan connected to it or maybe it's just this specific dual Ethernet card?

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Well I guess so if it has a problem with dual Ethernet cards that only have one wan connected to it or maybe it's just this specific dual Ethernet card?

It's more than likely an issue with that specific ethernet card. Is the issue easy to reproduce? If so, you could turn the Emsisoft NDIS packet filter back on, and then turn on debug logging in EIS and restart in computer (you may need to restart more than once). If the issue happens again, then you can send us the debug logs.

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