DirkDiggler

Requesting License List Failed

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Greetings,

 

Have been unable to validate my license since last code update requiring machine reboot.

 

My product is Emsisoft Internet Security and the license is not up for renewal until 11/2016.

 

My Cleverbridge number is 83278566.

 

Need some help here folks.

 

 

Regards,

 

Rob

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Are you able to activate the free trial? If so, then after activating the free trial we can get a log from Fiddler. Please download and install Fiddler 2 from this link (this is the version that requires the Microsoft .NET Framework 2.0), and then follow the instructions below:

  • After installing Fiddler, please open it from the Start Menu.
  • Launch Emsisoft Anti-Malware.
  • Click on Settings in the menu at the top.
  • Click on Privacy in the menu at the top.
  • Turn off the option that says Use SSL encryption for all server communication (this is necessary for Fiddler to be able to record the update process).
  • Click on Updates in the menu at the top
  • Click on the Proxy settings button on the right side, in the middle.
  • Check the box that says Use proxy.
  • Enter localhost in the Server field, and then enter 8888 in the Port field.
  • Click OK.
  • In the menu at the top, click on License.
  • Click on the Change license button (make sure that Fiddler is still running before you do this), click the Enter license key button, enter your license key, and click Next.
  • After receiving the error message, go back to Fiddler, and to File, then Save, and select All Sessions (please save it on your desktop).
  • Please send me the Fiddler log in a Private Message (do not post in in a reply).
Note that you may need to ZIP the log to be able to attach it to a Private Message. If you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.

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Uninstalled and reinstalled client accepted my license key. However, windows gave me a incomplete installation error. I was able to run the client but now it will not update. The client says it's initializing the update procedure but it just sits there and does nothing.

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Does restarting the computer help? If not, then lets try getting a diagnostic log. You can find the instructions and download at this link.

When it's done, it will open a log in Notepad (as explained in the instructions). Please save this log somewhere easy to find, such as on your Desktop or in your Documents folder, and then send it to me in a Private Message so that I can take a look at it.

Important: Don't post the log publicly. It contains a copy of your a2settings.ini file, which contains encrypted license information. If someone were to figure out how to break that encryption, then someone else could use your license key.

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