mark99k

PC#1 won't boot after Emsisoft update, scared for PC#2

Recommended Posts

I'm running Emsisoft Internet Security (2016) licensed for 2 machines (an Asus laptop and a Dell desktop), both Windows 10 64bit. No other AV is installed on the laptop. MalwareBytes and HitmanPro are installed on the desktop but not routinely running. Can't be sure of the exact version number but the Help file implies it's 11.0. (License was purchased March 2016.)

 

Both PCs asked to restart yesterday for the Emsisoft update. I restarted the laptop and it gave me the failed startup error, offering Restart Again or Advanced Options. I restarted, got the same choices, chose Advanced Options which included another choice to restart; picked Restart. Now it won't boot at all -- not even to the logo screen, so no possibility of entering Safe Mode for a System Restore. Screen is black and hard drive makes no sound.

 

I haven't restarted the desktop yet and needless to say I'm VERY unwilling to. (The laptop isn't that important to me but the desktop is absolutely critical to my livelihood.) What options do I have?? Can I even uninstall Emsisoft without risking it attempting to install its possibly-harmful update first?

 

Grateful for any ideas. Neither PC has had serious issues in the past.

 

Mark

 

 

 

 

 

 

Share this post


Link to post
Share on other sites

On the laptop unplug the power lead and remove the battery.

 

Then hold in the power button for 20 seconds or so.

 

Then plug the power lead back in and press the power button to start machine.

 

If the machine then starts okay pop the battery back in.

Share this post


Link to post
Share on other sites

Are you able to follow the instructions at this link to start your computer in Safe Mode With Networking? If so, then lets try getting a diagnostic log. You can find the instructions and download at this link.

When it's done, it will open a log in Notepad (as explained in the instructions). Please save this log somewhere easy to find, such as on your Desktop or in your Documents folder, and then send it to me in a Private Message so that I can take a look at it.

Important: Don't post the log publicly. It contains a copy of your a2settings.ini file, which contains encrypted license information. If someone were to figure out how to break that encryption, then someone else could use your license key.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.