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VPN connection drop

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Hello.

EIS 11.9.0.6513

WIndows 7 x64 Home Premium

After installing EIS my VPN connection drops every 10-15 mins. I'm using a regular Windows VPN. As i said every 10-15 mins i get message about VPN drop. I tryed to do some stuff like edit trusted connections but i see no vpn option in firewall setups. LAN connection was added by FW as a public network and it works fine. Don't know how to fix this problem.

Thanks in advance.

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Try the following, and let me know if that helps:

  • Open Emsisoft Internet Security.
  • Click on Settings in the menu at the top.
  • Click on the Factory defaults button near the upper-right.
  • Make sure that only the option labeled Global firewall rules is selected.
  • Click the OK button to apply the changes.

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Try the following, and let me know if that helps:

  • Open Emsisoft Internet Security.
  • Click on Settings in the menu at the top.
  • Click on the Factory defaults button near the upper-right.
  • Make sure that only the option labeled Global firewall rules is selected.
  • Click the OK button to apply the changes.

 

Thanks for help, but this doesn't work.

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Here is a video shows my problem

Note added by moderator: Общая сеть = Public network.

Edited by GT500
Added note for reference.

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Ignore the following.

Lets get a log from FRST, and see what it shows. Please download Farbar Recovery Scan Tool (FRST) from one of the following links, and save it to your Desktop (please note that some web browsers will automatically save all downloads in your Downloads folder, so in those cases please move the download to your desktop):

For 32-bit (x86) editions of Windows:

For 64-bit (x64) editions of Windows:Note: You need to run the version compatible with your computer. If you are not sure which version applies to your computer, then download both of them and try to run them. Only one of them will run on your computer, and that will be the right version.
  • Run the FRST download that works on your computer (for Windows Vista, Windows 7, and Windows 8 please right-click on the file and select Run as administrator).
  • When the tool opens click Yes for the disclaimer in order to continue using FRST.
  • Press the Scan button.
  • When the scan is done, it will save a log as a Text Document named FRST in the same place the tool was run from (if you had saved FRST on your desktop, then the FRST log will be saved there).
  • Please attach the FRST log file to a reply using the More Reply Options button to the lower-right of where you type in your reply to access the attachment controls.
  • The first time the FRST tool is run it saves another log (a Text Document named Addition - also located in the same place as the FRST tool was run from). Please also attach that log file along with the FRST log file to your reply.

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One of our developers told me that you should be able to solve the problem one of the following ways:

  • Change the network configuration from Public to Private.
  • Remove the VPN port (default for PPTP is 1723) from the block rules in Emsisoft Internet Security's firewall configuration.

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