emsisoft internet security will not update

[sami62 0]

hello

since 3 days ago my EIS did not update

i go to %TEMP% and there is not 'a2temp' folder to delete.

plz help me.

[GT500 823]

Is it just automatic updates that are failing, or are manual updates failing as well? If you right-click on the little Emsisoft icon in the lower-right corner of the screen (to the left of the clock) you can select Update now from the list.

[sami62 0]

Is it just automatic updates that are failing, or are manual updates failing as well? If you right-click on the little Emsisoft icon in the lower-right corner of the screen (to the left of the clock) you can select Update now from the list.

Both of them.

it cannot update anyway, not automatic, not manual and it stays on initializing...

[PeterNauta 2]

had the same problem this week

I don't know if you can read German but this was the forum part and solution for me and someone else:

 

http://support.emsisoft.com/topic/24744-emisoft-findet-upate-server-nicht-und-probleme-mit-lizenzschlüssel/?view=findpost&p=156746

[sami62 0]

Thanks but i can't read German

[PeterNauta 2]

in short it says I had same problem after a Friday morning program update and restart the laptop after that.

I didn't notice that Friday that there were no updates anymore, I noticed it first on Monday where program stayed orange and last update of Friday morning

no automatic update and also no update by hand.

even with firewall stopped still the same

 

 

I removed EIS, also with some problems. used the Emsisoft cleaner.exe

after removal restarted the laptop, installed the fresh downloaded EIS again and after that automatic update functioned again

pç/laptop here who updated the latest EIS on Saturday and Monday were not infected

 

hope it helps you

[GT500 823]

Both of them.

it cannot update anyway, not automatic, not manual and it stays on initializing...

OK, that was more than likely caused by a file not having been replaced properly when the latest version of Emsisoft Internet Security was installed. A reinstall should fix it. Here's what to do:

• Uninstall Emsisoft Internet Security.
• Restart your computer twice.
• Download and reinstall Emsisoft Internet Security from this link.

You can use this alternate download link if needed.