sami62 Posted July 5, 2016 Report Share Posted July 5, 2016 hello since 3 days ago my EIS did not update i go to %TEMP% and there is not 'a2temp' folder to delete. plz help me. Link to comment Share on other sites More sharing options...
GT500 Posted July 7, 2016 Report Share Posted July 7, 2016 Is it just automatic updates that are failing, or are manual updates failing as well? If you right-click on the little Emsisoft icon in the lower-right corner of the screen (to the left of the clock) you can select Update now from the list. 1 Link to comment Share on other sites More sharing options...
sami62 Posted July 7, 2016 Author Report Share Posted July 7, 2016 Is it just automatic updates that are failing, or are manual updates failing as well? If you right-click on the little Emsisoft icon in the lower-right corner of the screen (to the left of the clock) you can select Update now from the list. Both of them. it cannot update anyway, not automatic, not manual and it stays on initializing... Link to comment Share on other sites More sharing options...
PeterNauta Posted July 7, 2016 Report Share Posted July 7, 2016 had the same problem this week I don't know if you can read German but this was the forum part and solution for me and someone else: http://support.emsisoft.com/topic/24744-emisoft-findet-upate-server-nicht-und-probleme-mit-lizenzschlüssel/?view=findpost&p=156746 1 Link to comment Share on other sites More sharing options...
sami62 Posted July 7, 2016 Author Report Share Posted July 7, 2016 Thanks but i can't read German Link to comment Share on other sites More sharing options...
PeterNauta Posted July 7, 2016 Report Share Posted July 7, 2016 in short it says I had same problem after a Friday morning program update and restart the laptop after that. I didn't notice that Friday that there were no updates anymore, I noticed it first on Monday where program stayed orange and last update of Friday morning no automatic update and also no update by hand. even with firewall stopped still the same I removed EIS, also with some problems. used the Emsisoft cleaner.exe after removal restarted the laptop, installed the fresh downloaded EIS again and after that automatic update functioned again pç/laptop here who updated the latest EIS on Saturday and Monday were not infected hope it helps you 1 Link to comment Share on other sites More sharing options...
GT500 Posted July 8, 2016 Report Share Posted July 8, 2016 Both of them. it cannot update anyway, not automatic, not manual and it stays on initializing... OK, that was more than likely caused by a file not having been replaced properly when the latest version of Emsisoft Internet Security was installed. A reinstall should fix it. Here's what to do: Uninstall Emsisoft Internet Security. Restart your computer twice. Download and reinstall Emsisoft Internet Security from this link. You can use this alternate download link if needed. Link to comment Share on other sites More sharing options...
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