cma6

EEK + BSODs

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I have had EAM and EEK on 4 systems for a while. I run a EAM scan once/week.  

 I ran EEK once on system 4 and began to have BSODs on that system.

 

1) Is there any difference between a EAM scan and a EEK scan?

The two products and the scans appear identical.

 

2) What are the risks of running a EEK scan?

 

Here is the information re EAM from my MS minidump re the BSOD:

"Code:

fffff880`09820378 fffff880`047caa60Unable to load image \??\C:\PROGRAM FILES (X86)\EMSISOFT ANTI-MALWARE\epp.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for epp.sys
*** ERROR: Module load completed but symbols could not be loaded for epp.sys
epp+0x18a60"

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That sounds like something is wrong with out Emsisoft Protection Platform (EPP) driver. There have been a lot of changes to it since the last stable version of EEK was released, so you may want to switch to the Beta update feed in EEK and then check for updates, since the current EEK beta is newer than the current EAM stable and shouldn't have issues with the EPP driver that comes with EAM.

That being said, to fix the problems with the EPP driver, you may need to reinstall Emsisoft Anti-Malware. Here's what to do:

  • Uninstall Emsisoft Anti-Malware.
  • Restart your computer twice.
  • Download and reinstall Emsisoft Anti-Malware from this link.
You can use this alternate download link if needed.

If that doesn't resolve the problem, then I recommend getting a log from FRST so that we can see if there's more than one version of EPP installed. Please download Farbar Recovery Scan Tool (FRST) from one of the following links, and save it to your Desktop (please note that some web browsers will automatically save all downloads in your Downloads folder, so in those cases please move the download to your desktop):

For 32-bit (x86) editions of Windows:

For 64-bit (x64) editions of Windows:Note: You need to run the version compatible with your computer. If you are not sure which version applies to your computer, then download both of them and try to run them. Only one of them will run on your computer, and that will be the right version.
  • Run the FRST download that works on your computer (for Windows Vista, Windows 7, and Windows 8 please right-click on the file and select Run as administrator).
  • When the tool opens click Yes for the disclaimer in order to continue using FRST.
  • Press the Scan button.
  • When the scan is done, it will save a log as a Text Document named FRST in the same place the tool was run from (if you had saved FRST on your desktop, then the FRST log will be saved there).
  • Please attach the FRST log file to a reply using the More Reply Options button to the lower-right of where you type in your reply to access the attachment controls.
  • The first time the FRST tool is run it saves another log (a Text Document named Addition - also located in the same place as the FRST tool was run from). Please also attach that log file along with the FRST log file to your reply.

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Thanks for the reply but I cannot reinstall EAM.

I uninstalled EAM last week even though Windows still shows the program in the Control Panel.

 There are no EAM files on the system.

  When I try to reinstall EAM, I get a message:

 "EAM appears to be on your system. Please uninstall before trying to install again."

How can I reinstall EAM?

Is EEK a single file?

Can I run that?

Thanks,

Jon Ostriker

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You should be able to run EEK, as it doesn't actually require EPP to run, however if EPP is running then it will more than likely try to use it.

Edit: EEK is not a single file. It consists of a number of files in different folders, all of which are necessary for it to work. It doesn't use a service, and EPP is the only driver it uses.

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