jdo 0 Report post Posted July 18, 2016 Windows 10, EIS 6513 EIS popup saying product restart needed. EIS shut down, didn't restart. Reboot of PC hung, had to force hard shutdown. Boot after shutdown appears OK and EIS started but the Security Overview says Trial Period 26 days left. I have a fully paid license with well over 600 days. Problem solved by re-entering my license key. Is 6513 the latest version? Quote Share this post Link to post Share on other sites
GT500 778 Report post Posted July 19, 2016 Yes, 11.9.0.6513 is the latest version. Had you connected or removed any hard drives around the time this happened? Quote Share this post Link to post Share on other sites
jdo 0 Report post Posted July 19, 2016 I enabled a HDD which was connected but disabled a few days earlier. There were multiple reboots between that and the license problem. Quote Share this post Link to post Share on other sites
GT500 778 Report post Posted July 20, 2016 Any change in the connected hard drives (with the exception of USB drives) would trigger a change in the Machine Key, which is a unique ID that EIS uses to identify your computer when verifying license information. The Machine Key changing once or twice isn't a big deal, and the license is supposed to be remapped seamlessly in the background, however there may be a bug right now that is causing EIS to try to revert to the free trial when the Machine Key changes. Quote Share this post Link to post Share on other sites
Paul76 1 Report post Posted July 22, 2016 This happens to me to. But on my end it's just random. Doesn't matter if it's an upgrade or not. Quote Share this post Link to post Share on other sites
GT500 778 Report post Posted July 23, 2016 We actually just released a beta to fix this: http://changeblog.emsisoft.com/2016/07/22/beta-updates-2016-07-22/ Quote Share this post Link to post Share on other sites
