Marshall 0 Posted July 23, 2016 Report Share Posted July 23, 2016 Hello I think that I have the same problem, I'm whitout protection The message says : "A major problem prevents the application startup EIS can not connect to the application service. Restart the PC and try again or contact the support." Can you help me? Quote Link to post Share on other sites
Marshall 0 Posted July 23, 2016 Author Report Share Posted July 23, 2016 Hello I have solved the problem, after uninstalling EIS, restart, CCleaner, restart, reinstall , EIS works again very well Quote Link to post Share on other sites
GT500 860 Posted July 25, 2016 Report Share Posted July 25, 2016 I'm glad to hear that a reinstall helped. If you have any further trouble, then please be sure to let us know. Quote Link to post Share on other sites
Marshall 0 Posted September 17, 2016 Author Report Share Posted September 17, 2016 Hello, I have again the same problem I try uninstall and reinstall but the problem continues. What can I do ? Thanks. Quote Link to post Share on other sites
Marshall 0 Posted September 19, 2016 Author Report Share Posted September 19, 2016 Hello, I hope that the problem is definitively solved after using Revo Uninstaller Pro. Thanks to MalwareTips community help Quote Link to post Share on other sites
GT500 860 Posted September 20, 2016 Report Share Posted September 20, 2016 Lets get a log from FRST, and see if it shows the cause of the issue. Please download Farbar Recovery Scan Tool (FRST) from one of the following links, and save it to your Desktop (please note that some web browsers will automatically save all downloads in your Downloads folder, so in those cases please move the download to your desktop): For 32-bit (x86) editions of Windows: http://download.bleepingcomputer.com/farbar/FRST.exeFor 64-bit (x64) editions of Windows:http://download.bleepingcomputer.com/farbar/FRST64.exe Note: You need to run the version compatible with your computer. If you are not sure which version applies to your computer, then download both of them and try to run them. Only one of them will run on your computer, and that will be the right version. Run the FRST download that works on your computer (for Windows Vista, Windows 7, and Windows 8 please right-click on the file and select Run as administrator). When the tool opens click Yes for the disclaimer in order to continue using FRST. Press the Scan button. When the scan is done, it will save a log as a Text Document named FRST in the same place the tool was run from (if you had saved FRST on your desktop, then the FRST log will be saved there). Please attach the FRST log file to a reply using the More Reply Options button to the lower-right of where you type in your reply to access the attachment controls. The first time the FRST tool is run it saves another log (a Text Document named Addition - also located in the same place as the FRST tool was run from). Please also attach that log file along with the FRST log file to your reply. 1 Quote Link to post Share on other sites
Marshall 0 Posted September 20, 2016 Author Report Share Posted September 20, 2016 Hello, Thanks for your help. This problem occurs on two of my PC. Sunday I clean these two PC with Revo uninstaller Pro and after that EIS works fine on these two PC. Do you want nevertheless a FRST of these two PC ? Quote Link to post Share on other sites
GT500 860 Posted September 21, 2016 Report Share Posted September 21, 2016 If it happens again, then go ahead and run FRST and post the logs. If it doesn't happen again, then there shouldn't be any need for them. Quote Link to post Share on other sites
Marshall 0 Posted September 21, 2016 Author Report Share Posted September 21, 2016 OK, Thanks Quote Link to post Share on other sites
GT500 860 Posted September 22, 2016 Report Share Posted September 22, 2016 You're welcome. Quote Link to post Share on other sites
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