ESEvolution Posted August 16, 2016 Report Share Posted August 16, 2016 Hello, I paid for the latest version today. I'm using Windows 7 x64. I'd like some assistance with the following: I uninstalled the Malware product that a computer repair person installed last year. After attempting to install the trial version Internet Security after which I would use a product key for full access, I continue to get a message indicating that I need to uninstall. I'd appreciate a prompt response. Thank you. Link to comment Share on other sites More sharing options...
¥akuza112 Posted August 16, 2016 Report Share Posted August 16, 2016 Please download Emsiclean from this link (be sure to save it on your desktop), and follow the instructions Run the Emsiclean download that you saved on your desktop. Read the disclaimer. Note that you must agree to it in order to proceed. Once the scan is finished, simply exit Emsiclean, and do not remove anything 1 Link to comment Share on other sites More sharing options...
GT500 Posted August 17, 2016 Report Share Posted August 17, 2016 I uninstalled the Malware product that a computer repair person installed last year. After attempting to install the trial version Internet Security after which I would use a product key for full access, I continue to get a message indicating that I need to uninstall. May I ask what you are told you need to uninstall? Also, do you know what is telling you that you need to uninstall it? Link to comment Share on other sites More sharing options...
ESEvolution Posted August 19, 2016 Author Report Share Posted August 19, 2016 Please download Emsiclean from this link (be sure to save it on your desktop), and follow the instructions Run the Emsiclean download that you saved on your desktop. Read the disclaimer. Note that you must agree to it in order to proceed. Once the scan is finished, simply exit Emsiclean, and do not remove anything This solution worked. Thank you. 1 Link to comment Share on other sites More sharing options...
ESEvolution Posted August 19, 2016 Author Report Share Posted August 19, 2016 May I ask what you are told you need to uninstall? Also, do you know what is telling you that you need to uninstall it? I was told that I could not install because other components were already installed. I was not given any specifics. I did a simply search and could not find anything. I followed the directions from the previous support response. Then, I was able to install and register the full version key. Thank you. Link to comment Share on other sites More sharing options...
GT500 Posted August 20, 2016 Report Share Posted August 20, 2016 OK, that's usually caused by a leftover driver or something like that. Emsiclean was the correct step to resolve the issue quickly (as you already found). Link to comment Share on other sites More sharing options...
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