RuMas69

Failed to remove mobile device from portal

Recommended Posts

Hello,

 

In MyEmsisoft there are two smartphones registered. An HTC (old smartphone) and a Samsun (present smartphone).

On both I use(d) ESM. The HTC has been reset to factory default, so no proper uninstall of apps.

When I try to remove the HTC from the portal as soon as I acknowledge the removal I'm logged out / redirected to the login page.

But when I login the removed device is still there.

 

This happens with IE10 and FF48.0.

 

Why can't I remove devices from the portal?

 

Kind regards,

Michael

Share this post


Link to post
Share on other sites

Dear Michael,

 

Thank you for contacting our support.

 

Please excuse the circumstances, this is a know issue which our developers are trying to solve currently.

 

I'm sure they'll have a solution ready soon and I'll be glad to let you know once removing devices from the portal should be possible again.

 

In the meanwhile, if I can assist any further please do not hesitate to contact me.

Share this post


Link to post
Share on other sites

Dear Michael,

 

Thank you for your patience.

 

I just wanted to inform you that the problem with removing a device from the online portal should be solved finally.

 

If I can assist any further please do not hesitate to contact me.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.