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Failed to remove mobile device from portal


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In MyEmsisoft there are two smartphones registered. An HTC (old smartphone) and a Samsun (present smartphone).

On both I use(d) ESM. The HTC has been reset to factory default, so no proper uninstall of apps.

When I try to remove the HTC from the portal as soon as I acknowledge the removal I'm logged out / redirected to the login page.

But when I login the removed device is still there.


This happens with IE10 and FF48.0.


Why can't I remove devices from the portal?


Kind regards,


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Dear Michael,


Thank you for contacting our support.


Please excuse the circumstances, this is a know issue which our developers are trying to solve currently.


I'm sure they'll have a solution ready soon and I'll be glad to let you know once removing devices from the portal should be possible again.


In the meanwhile, if I can assist any further please do not hesitate to contact me.

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