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Logging works even if disabled?


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Hello everyone,

 

I usually turn logging off (and had it off for quite some time), but today I've enabled it for a bit of troubleshooting. I now see in the logs that there are many entries from several days back. Does this mean that logging keeps... logging even when disabled? I thought turning it off -completely- might be a good idea for an SSD.

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You mean the logging setting in the following screenshot?

post-18745-0-83313000-1472679159.png

If so, then certain types of logs are not controlled by that setting. I would believe that all of the logs that you can view within the UI are controlled by it, so if there are logs that you could see that were still being saved, then let me know which ones.

post-18745-0-83313000-1472679159_thumb.p

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Perhaps it may be something to do with having fast boot enabled on Windows 10?

 

I know a2service logs can persist with fast boot turned on because the system isn't really turned off when you shut down, it just sort of suspends so that you can have a faster boot.

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To my knowledge, scan logs are always saved. Behavior Blocker and Firewall entries will appear in the logs because certain information is always saved in the logs that the Behavior Blocker and Firewall logs are drawn from, and I'm fairly certain that this is intended behavior. I will check to be certain.

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After disabling logging, try right-clicking on the Start button, go to Shut down or sign out, and selecting Restart to restart your computer (don't restart the normal way in Windows 8.1 or Windows 10). Does the issue still happen after that?

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Please don't ask me to do more testing on this... I thought the issue was confirmed. I tried yet one more time on a fresh Windows (and of course EIS) installation. I disabled the logging option, cleared all logs (within the UI as usual) and only imported a host file I usually use in Surf Protection and changed a few settings in File Guard (Scan level: fast and unticked "Only scan files with specific..." and "Protect the computer even...").

 

Give EIS a few minutes (or just restart the PC) and logs will start to appear in the UI. The "disable logging" setting clearly doesn't work, there's nothing more I can do.

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Ok thank you. You mentioned earlier that this could be intended behaviour, so if this setting is expected to work like that (as the QA Manager also said) I hope you'll reconsider and make the logging=off setting to indeed disable logging completely. Currently, it doesn't work as described at all (at least on my system).

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Our QA Manager has confirmed the issue now. I expect the logs appearing in the window is at the very least not intended, however I can't say for certain whether or not all logging will ever actually be stopped when the option is turned off. There is information written to the logs that is not displayed in the Logs in EAM, and I know that the setting for "maximum records" does not control those entries.

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