Sintharius

CLOSED EIS unable to start after installation

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I uninstalled v11 of Emsisoft Internet Security in Safe Mode via Apps & Features, then run EmsiClean followed by a second reboot prior to installing v12.

However EIS v12 was unable to launch, and it gave me an error message stating that it was unable to connect with the protection service. So I had to uninstall v12.

If there is some kind of log I can get for this I would gladly do it, but for now I do not know if there is anything I can provide.

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Hello Sintharius,

thank you for your issue!

Would you, please, try to install V12 again and see what will happen?

If it be the same issue would you mind to do a quick session with TeamViewer?

 

Tatiana

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