Alexander 0 Report post Posted October 12, 2016 Hi Can you check the Crash Dump Files please https://www.sendspace.com/file/8cmc99 With best Regards Mops21 Share this post Link to post Share on other sites
Orlando Pivi 13 Report post Posted October 12, 2016 Hi Alexander, Could you please tell us which problem did you experience? We will check the log as soon as we have some information about what happened. Thank you, Orlando Share this post Link to post Share on other sites
Alexander 0 Report post Posted October 13, 2016 Hi Orlando No I can not tell you my experience sorry With best Regards Mops21 Share this post Link to post Share on other sites
PC reset 6 Report post Posted October 13, 2016 Why are you starting a topic on this forum? If you don't have a problem Share this post Link to post Share on other sites
Alexander 0 Report post Posted October 13, 2016 And why have this dump File I will wait for your check results of the Dump Files With best Regards Mops21 Share this post Link to post Share on other sites
Alexander 0 Report post Posted October 17, 2016 Hi Orlando Any new Infos for this available With best Regards Mops21 Share this post Link to post Share on other sites
Orlando Pivi 13 Report post Posted October 17, 2016 Hi Alexander, Unfortunately we have to know the issues connected to our program before start looking at your dump. Could you please tell us what problems did you see? Any errors or procedures you did? Thanks, Orlando Share this post Link to post Share on other sites
Alexander 0 Report post Posted October 17, 2016 Hi Orlando I get no Error messages. I don't now what I have done With best Regards Mops21 Share this post Link to post Share on other sites
Orlando Pivi 13 Report post Posted October 17, 2016 Ok, thanks! Orlando Share this post Link to post Share on other sites
Alexander 0 Report post Posted October 17, 2016 Okay thank you very much. Can you check this please when you find someting please fix it With best Regards Mops21 Share this post Link to post Share on other sites
Orlando Pivi 13 Report post Posted October 18, 2016 Alexander, We need more information about the problem to investigate on your logs. Are you able to tell us which is the problem? Or what did you do before it? Is it a crash of application or? If you are more confortable to speak in german, please feel free to do so. Thank you, Orlando Share this post Link to post Share on other sites
Alexander 0 Report post Posted October 18, 2016 Hi Orlando Okay thank you very much. I don`t now what i make it by the crash dump created I will check it and I will wait for it when I get the Crash again and I will give you my feedback of this okayWith best RegardsMops21 Share this post Link to post Share on other sites
Orlando Pivi 13 Report post Posted October 18, 2016 Ok, I'll wait more info then. Thank you!Orlando Share this post Link to post Share on other sites
Alexander 0 Report post Posted October 19, 2016 Hi Orlando Can this a Update Problem or when I checked for Updates and Install them check this new Crash Dumps again https://www.sendspace.com/file/054vuz With best RegardsMops21 Share this post Link to post Share on other sites
Orlando Pivi 13 Report post Posted October 19, 2016 Alexander, we are not understanding what is your problem here. Could you please write in your native language (i suppose german)? Because we can't check your logs if we don't know how to look at. Thanks, Orlando Share this post Link to post Share on other sites
Alexander 0 Report post Posted October 19, 2016 Okay dann Versuche ich das mal in der deutschen Sprache. Kann das sein das ich den Crashdumpdatei bekomme wenn ich EAM nach Updates suche und diese dann installiere das dadurch dann die Crashdumpdatei erstellt wird MfG Mops21 Share this post Link to post Share on other sites
Orlando Pivi 13 Report post Posted October 19, 2016 Hi Alexander, With the help of my collegue we understand you had problems during updates. Lately this day I saw something like what you described, It seems that this problem cames when switching from v11 to v12 and sits in v11, so we can't do anything now. I added a ticket in our tracker and we will fix soon. Thanks, Orlando Share this post Link to post Share on other sites
Alexander 0 Report post Posted October 19, 2016 Hi Orlando Thank you very much for your Info Can you update me on this here please With best Regards Mops21 Share this post Link to post Share on other sites
Orlando Pivi 13 Report post Posted October 20, 2016 Yes, sure. Orlando Share this post Link to post Share on other sites
Alexander 0 Report post Posted October 25, 2016 Hi Orlando Any new infos about this available With best Regards Mops21 Share this post Link to post Share on other sites
Orlando Pivi 13 Report post Posted October 27, 2016 Hi Alexander, We discovered that this problem sits in the old V11 and fixed in V12, so we cannot fix it in V11 as it would be useless. Please let me know if you experience it again. Orlando Share this post Link to post Share on other sites
Alexander 0 Report post Posted October 27, 2016 Hi Orlando Thank you very much for your info. Can you say with this Version have you fix it any Number of the Version from 12 With best Regards Mops21 Share this post Link to post Share on other sites
Orlando Pivi 13 Report post Posted November 22, 2016 As said, this bug sits in v11 and happens rarely when updating to v12. V12 has this fix and you should not experience same thing. Orlando Share this post Link to post Share on other sites
Alexander 0 Report post Posted November 23, 2016 Hi Orlando I will check it and give you my Feedback then Okay thank you very much for your Info With best Regards Mops21 Share this post Link to post Share on other sites
Orlando Pivi 13 Report post Posted November 26, 2016 Case is closed. Please open a new thread if you experience any issue. Orlando Share this post Link to post Share on other sites
