Louisaz 1 Report post Posted October 15, 2016 I have about a year left on my 2-year license and mysteriously, shortly after an update, I was notified that my license had expired. I have my Cleverbridge receipt. I have contacted SUPPORT and am awaiting a reply and apology. What is going on? NOT a happy camper!!! Louis 1 Quote Share this post Link to post Share on other sites
PC reset 6 Report post Posted October 16, 2016 Did you tried to activate your ptoduct agian with the key? I'm not Emsisoft employee, but maybe I can help Quote Share this post Link to post Share on other sites
Thomas Ott 68 Report post Posted October 16, 2016 Dear Louisaz, Thank you for contacting our support. I'm sorry to hear that you encountered troubles with our security software, under normal circumstances this shouldn't happen at all of course. Indeed the first recommendation would have been to re-enter your license key and find out if this fixes the problem. Thank you for your help PC reset! Louisaz I've found your support request and it seems like my colleague David already assisted you and the problem is fixed already. I hope this is the case, please let us know if we can help any further. Quote Share this post Link to post Share on other sites
The_Preacher 0 Report post Posted November 3, 2016 Hello, this happens now every 2-3 days after restart, sometimes even after a background update. The License code is always reset to an expired demo code. I have to reenter my own license code to activate the product again. Is there something I can do to stop this from happening? BR, TP Quote Share this post Link to post Share on other sites
Thomas Ott 68 Report post Posted November 3, 2016 Dear The_Preacher, Please let me know your license key per private message (PM) here in the forum. Quote Share this post Link to post Share on other sites
