Castor

CLOSED Windows freezes due to product-update EIS 12

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Hey,

 

two times, the software updates of eis 12 led to windows freezes.

 

First time: Update of engine and language-packages.

 

Second time: Update up to version 12.0.0.6821.

 

The shut-down was only possible by using the power-button.

 

Edit: After restart, everything seems to be well. There are no further informations available, like logs or windows-notifications.

 

 

Thanks

 

Castor

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Hi Castor,

 

Thank you for your report. Unfortunately there is not much we can do if there are any logs. The only thing we can do is trying to reproduce what you described. 

 

Could you please tell us which program were you using (Emsisoft Anti-Malware or Emsisoft Internet Security)?
Your OS informations.

 

Thank you,
Orlando

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Hey Orlando,

 

thank you.

 

Used product: EIS

 

OS: Windows 10 Pro, Version 1607 Build 14393.321

 

For next time, debug setting is now enabled.

 

Best regards

Castor

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I added these info to our tracker, we will keep an eye on this and we will try to reproduce. If you experience it again, please provide us logs.

 

Thanks,

Orlando

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Hi Jeremy,

 

Problem you are describing there is little different to this. Please follow what my collegue Arthur suggested to do if you experience it again so we could look at it better. 

 

Thank you,

Orlando

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