Castor Posted October 18, 2016 Report Share Posted October 18, 2016 Hey, two times, the software updates of eis 12 led to windows freezes. First time: Update of engine and language-packages. Second time: Update up to version 12.0.0.6821. The shut-down was only possible by using the power-button. Edit: After restart, everything seems to be well. There are no further informations available, like logs or windows-notifications. Thanks Castor Link to comment Share on other sites More sharing options...
Orlando Pivi Posted October 18, 2016 Report Share Posted October 18, 2016 Hi Castor, Thank you for your report. Unfortunately there is not much we can do if there are any logs. The only thing we can do is trying to reproduce what you described. Could you please tell us which program were you using (Emsisoft Anti-Malware or Emsisoft Internet Security)?Your OS informations. Thank you,Orlando Link to comment Share on other sites More sharing options...
Castor Posted October 18, 2016 Author Report Share Posted October 18, 2016 Hey Orlando, thank you. Used product: EIS OS: Windows 10 Pro, Version 1607 Build 14393.321 For next time, debug setting is now enabled. Best regards Castor Link to comment Share on other sites More sharing options...
Orlando Pivi Posted October 18, 2016 Report Share Posted October 18, 2016 I added these info to our tracker, we will keep an eye on this and we will try to reproduce. If you experience it again, please provide us logs. Thanks, Orlando Link to comment Share on other sites More sharing options...
Castor Posted October 20, 2016 Author Report Share Posted October 20, 2016 The update-process of 6828 was running fine without any issues. Link to comment Share on other sites More sharing options...
Orlando Pivi Posted October 20, 2016 Report Share Posted October 20, 2016 Hi Castor, Thank you for your feedback! Orlando Link to comment Share on other sites More sharing options...
JeremyNicoll Posted October 25, 2016 Report Share Posted October 25, 2016 This (or something like it) happened to my system tonight - see: http://support.emsisoft.com/topic/25570-machine-frozen-after-dynamic-update-of-eis12/ Link to comment Share on other sites More sharing options...
Orlando Pivi Posted October 27, 2016 Report Share Posted October 27, 2016 Hi Jeremy, Problem you are describing there is little different to this. Please follow what my collegue Arthur suggested to do if you experience it again so we could look at it better. Thank you, Orlando Link to comment Share on other sites More sharing options...
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